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Tom Roush Mazda Mitsubishi

Westfield, IN

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353 Reviews
We feel very fortunate that our family owned business has been in business for 45+ years. Tom Roush has instilled in us all the importance of great customer service and the highest degree of integrity. Our sales, service and parts staff are dedicated to giving our customers the highest quality service. Rest assured we will always be here to deliver the BEST to our current and future customers!!
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525 David Brown Dr

Westfield, IN

46074

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Showing 353 reviews

October 24, 2025

My Mitsubishi Outlander has been the best automobile I have had in my entire life. Quality from the front bumper to the rear. I would never consider another choice for my automotive needs. More

by Patriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
August 30, 2025

I had been asking for a replacemnt radio stereo replacement since may 10th, 2025, the replacement parts has not an ETA and tehre si no other spare part to buy or get to solver the issues that prese More

by emn051
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOM ROUSH MITSUBISHI
Nov 01, 2025 -

emn051 responded

I am currently at the dealership at Tom Roush Westfield. The car receive another recall for the Mitsubishi outlander, And now the water pump begins to have a sound, the dealership didn't have availability of the replacement parts MITSUBISHI 1300A083 Water Pump Assembly - Mitsubishi (1300A083) they suggest to get replace and they give us as available and unique option to use a different replacement from OEM, and they assure to use that the car will keep the warranty and all as a regular parts due is made and recommended by them as dealer, and to keep and to avoid any additional damage at the cooling system that compromised The car itself. That is a shame not having the spare parts for. A regular card with less than 6 years at the road... regarding The current status of the repair /recall of the radio function problem is on a status of " Undeliverable" the current agent is telling me that they do not have any updates about parts replacement, date or way to fix the issue. How is posible that the dealership is not even able to get spare parts or a response or replacement of the parts for the cars that they should represent... I can't believe but is the only solution for now to keep the car without a problem that can cause other major issues. All will be made at the same dealership and with the warranty of them and Mitsubishi (but seeing how long and slow is this.. maybe we will change of brand before the replacement or spare parts arrived...

August 20, 2025

Our salesman, Brent Cassady, was awesome to work with! He was extremely professional, knowledgeable and genuinely helpful throughout the entire process. He made everything smooth, stress-free and even e More

by hinsonkk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brent Cassady
April 21, 2023

They greeted me & made me feel appreciated. Salesman, Roger was very patient and answered all my many questions More

by semmo4519
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Lyons, Roger Pitcock
December 28, 2022

i rate the dealer 5 star , freddie decaudin help me to finance the car also gave me a good price on my trade in , the car is gorgeous, runs perfect, exterior and interior in mint condition, i’ll be back t More

by ochok
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
freddie decaudin
Dec 28, 2022 -

ochok responded

i travel 360 miles round trip to tom roush car dealer , it’s worth my trip , if you’re looking for a car look for freddie , he will help you to choose the car you want ,

February 13, 2022

Brent Cassidy made our purchase absolutely perfect. He wasn’t overly aggressive. He did what he promised he would. No also did a great job in explaining our protection options. I also don’t want to forget More

by Frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Mascola, Brent Cassady
February 10, 2022

Great buying experience with Roger! Very responsive and patient with us, and we received first class service! More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Pitcock
September 03, 2021

Good people to do business with. Very consistent even with the challenges of doing business in today’s market. From Mr Roush down to the janitors, the helpful and hardworking crew gets it done in record More

by barbourshots
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susie Cole, Jim Lanie, Roger Pitcock, Skylar Brewer
August 02, 2021

I have bought my cars from here since 1987 from Jeff and now AJ and the team. I always feel I get a fair deal and service, kindness and respect. And they make me laugh. Thank you AJ, Skylar and the entire t More

by Vickie Bellamy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A J Roush, Jeff Roush, Susie Cole, Brad Lyons, Jim Lanie, Skylar Brewer, Jeff Duncan
July 01, 2021

I bought a PreOwned Ford Escape here. I discovered that one of the seatbelts was defective as well as a weird issue where the car won’t stop dinging. After my wife was vaccinated she felt comfortable ge More

by nicholas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee Wildermuth
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