Tom Roush Lincoln - Service Center

Service department and front desk concierge service is great. Walker in the service department and the service manager Justin are extremely helpful and very respectful! They and the service technician to great. Walker in the service department and the service manager Justin are extremely helpful and very respectful! They and the service technician took an extremely difficult situation and made the entire process smooth and pleasant. They took very good care of us and we will definitely continue taking our Lincoln Navigator back to them. No other dealership comes close to the service and dedication that Tom Roush Lincoln delivers! Truly the best! More

Speedy. Great service from Lucy, my service tech. Thorough. It was my first visit and I was impressed. Great service from Lucy, my service tech. Thorough. It was my first visit and I was impressed. More

Excellent communication, customer service. Will continue to use the service department for my 2018 Lincoln because of their excellence. Will continue to use the service department for my 2018 Lincoln because of their excellence. More

Provided us a fair deal on our trade when we purchased our vehicles two years ago. our vehicles two years ago. More

Very efficient and timely service. Courteous and polite employees. My wait time was minimal. I was very pleased. Courteous and polite employees. My wait time was minimal. I was very pleased. More

Appointment was for 7:30 AM - first in line. Service took a little longer than expected. Front-end whine in cold weather turned out to be due to worn pulley-belt (Power Steering). Belt was not s Service took a little longer than expected. Front-end whine in cold weather turned out to be due to worn pulley-belt (Power Steering). Belt was not stocked and had to wait 2-1/2 hours for tech to obtain belt. General service plus replacement of belt totaled 4-1/2 hours. Got to watch the World Cup and enjoyed the coffee machine! More

Service took a little longer than I was told for the first portion of the service. (I had them change the battery). I was told 1 hour for the basic oil change and it was 2 hours before it got done. first portion of the service. (I had them change the battery). I was told 1 hour for the basic oil change and it was 2 hours before it got done. I was compensated for waiting so it wasn't a huge deal. Thanks. More

Employees are helpful and friendly. Nice areas to wait. Snacks and drinks are provided. Overall good Nice areas to wait. Snacks and drinks are provided. Overall good More

Service was quick and Lucy was very kind working with me and explained and showed me that my car had a cabin filter which was not listed on my new car sticker like the new Corsairs mine is a 2020. and explained and showed me that my car had a cabin filter which was not listed on my new car sticker like the new Corsairs mine is a 2020. More

I was greeted promptly and with courtesy. Service was finished in less than 45 minutes. Everyone on staff was pleasant and helpful. Service was finished in less than 45 minutes. Everyone on staff was pleasant and helpful. More