Tom Roush Lincoln

We just had our first deal with Tom Roush Lincoln. Allen Wiilitzer was the person we dealt with. He is a true treasure! He took such good care of us and made the process so effortless for us. He was v Allen Wiilitzer was the person we dealt with. He is a true treasure! He took such good care of us and made the process so effortless for us. He was very knowledgeable, and anytime we asked him about something or needed something from us, he was on proto! Also, he delivered our car to our home!!! Thank you Allen & if any prospective customers are reading this review, give Allen Willitzer a call. He’s the best!!!’ More

At first I was pretty happy with my salesman, David, as he was very knowledgeable with the vehicle and attentive to everything we needed. The Sales Manger was slightly insulting when he acted as I didn’t k he was very knowledgeable with the vehicle and attentive to everything we needed. The Sales Manger was slightly insulting when he acted as I didn’t know anything about vehicles. The Finance Manager was wonderful, he funny, sincere and to the point. He got out there as fast as he could. Now, 2 days after we purchased the vehicle, we had a very obnoxious noise coming from under the steering wheel after starting it. It sounded like a winding electric motor that wouldn’t stop. First I do want to make sure I let you know that I did but it as is. I thought I was safe with dealing with a big name dealership. After a couple days of calling my salesman, he set me up with their service department. Their first attempt to schedule service for me was 6 weeks out. I advise them that I didn’t just buy a vehicle from them to let it sit somewhere for 6 weeks. After looking a little harder they told me I could drop it there and they would get to in about a week. A day before they were suppose to work on it, I had a representative call me to give me an update. At that time I was impressed with their professionalism. They did tell me that the could not get it to replicate the noise that they heard on the video I sent them. They told me they would try the next day to see if they could get it to do it when it was first thing in the morning. That was about a week and half ago. I’ve call 3 days in a row now. Left messages with multiple people and have not received a call back. They have definitely lost my respect. I tried give constructive criticism here in efforts to help them improve on their service they are providing. Amendment: I had a GM (Andy) contact me first thing this morning. He did take measures to dive into this and help me resolve the issues I was having. As a business owner myself, I understand that we can not control every situation to result in the initial outcome we want. However, the efforts he put forth to resolve this were greatly appreciated and as I would do myself. Thank you! More

Very pleased with the sales rep and finance rep. Explained everything and answered all our questions Explained everything and answered all our questions More

Alan found the right car for me. He listened to what was important and kept my budget in mind. He picked me up on delivery day and was very informative about how the new car worked. He listened to what was important and kept my budget in mind. He picked me up on delivery day and was very informative about how the new car worked. He was very helpful in getting the car certified and a good interest rate for the loan. It was a pleasure working with such a professional! More

In and out with a new car in an hour and a half. Alan was a professional Alan was a professional More

Speedy. Great service from Lucy, my service tech. Thorough. It was my first visit and I was impressed. Great service from Lucy, my service tech. Thorough. It was my first visit and I was impressed. More

Excellent communication, customer service. Will continue to use the service department for my 2018 Lincoln because of their excellence. Will continue to use the service department for my 2018 Lincoln because of their excellence. More

Provided us a fair deal on our trade when we purchased our vehicles two years ago. our vehicles two years ago. More

Very efficient and timely service. Courteous and polite employees. My wait time was minimal. I was very pleased. Courteous and polite employees. My wait time was minimal. I was very pleased. More