Tom Peacock Nissan - Service Center

I hope this review is not removed because it's negative.!!! I've leased a Sentra 2 years ago and the service was awesome. As a matter of fact, in the past I left 2 really good reviews in Google, negative.!!! I've leased a Sentra 2 years ago and the service was awesome. As a matter of fact, in the past I left 2 really good reviews in Google, but the last two times we went to get service, it was really disappointing and downright bad service. Once my lease is over, I'm definitely NOT going back to Nissan. Last time I went to get an oil change and a car wash, some stole a bunch of quarters I had in the cup holder. Seriously? A couple of bucks and you are going to stain the reputation? I called and spoke with two people. The first one was in the maintenance department and he was concerned about giving them a good service review. Nothing in the remote form of an apology or even the slightest hint that my complaint would be looked into. The second was to the sales rep who sold me the lease. He apologized and said the situation would be brought up to management and looked into. Never heard back from anyone. And then last week, we went for the scheduled maintenance service again. We called to make an appointment and were told there were no appointments, just walk-ins. When my husband showed up, he was told that on Mondays, an appointment was necessary! So he made an appointment for 3 hours later. Finally, they took the car and he was told one hour. They texted him a couple of times with "issues"that needed to be taken care of. My husband is a mechanic by trade, for over 30 years, and knows when and what needs servicing. He went along and approved the services, since it's a lease, and we don't want Nissan to later acuse us of not properly caring for the car. Finally, 3 hours later, and a $300 bill to pay, he was told what was done to the car, etc. To make a long story short, he inspected underneath the vehicle and what he paid for as a service that had been provided, had, in fact, NOT been done. Changing the brake fluid. He brought it to the attention of the people at the service desk and the technician, who stood there, arguing with him about it, stating (and thereby admitting) that it'd take another hour to complete. Because he needed to pick up our daughter, he paid the bill and left, but we vow NEVER again to patronize Nissan. And last but not least, they were telling us the brake pads were gone and they needed replacing asap, as well as tire rotation, when we just had that done at a different location less than 30 days earlier. Customer service, very dissatisfied. More

Regular service check. Very professional. The customer support personnel(Oswaldo) explained the problems associated with the car during the inspection and explained the adva Very professional. The customer support personnel(Oswaldo) explained the problems associated with the car during the inspection and explained the advantages associated with different service options. More

Most horrible service ever from start to finish First, I had to get a hold of the service manager just to schedule an appointment because my call went all over the place 3 times-on hold for over 10 First, I had to get a hold of the service manager just to schedule an appointment because my call went all over the place 3 times-on hold for over 10 min, then asked for service manager. Service manager politely scheduled my appt for routine service (oil change and rotate and balance-car inspection etc)...at that time, I told him that since I bought the car, which was this year mid-Feb, it had 16K miles, and is a 2016 Nissan Rogue SL, it was pre-certified, and I also purchased extended warranty, anyway, told him since I purchased the vehicle there has been a popping noise in front end, near tires. He scheduled my appt for Tuesday. When I got there Tuesday, Pablo assisted me, and got the maintenance performed, but said I had to reschedule for the noise (thought I already made this appt? Either way he was nice and informative, and I needed a couple other service, one I approved, and one I denied due to finances. So, Pablo made me an appt for the next day with Jennifer. On Wednesday, I was able to drop my car off and given a loaner (thank you). All the while, my car now has 26K miles, so I'm assuming for sure something under warranty or I wouldn't even be in a loaner, right? WRONG! Didn't hear a word from Jennifer on Wed at all about my car, so I called over and over, until someone finally answered Thursday and I was told it hadn't been looked at. At this point, I'm still thinking oh well at least I have a vehicle in the meantime. On Friday, I call and call and call (not sure what the heck is up with the phone system there, I kept getting, "the person at extension 9999, is unavailable." Totally annoyed, I finally receive a call around 11am from Jennifer who states I need front struts to the tune of $1400, and it wasn't covered under factory or extended warranty, I was very surprised that ANY car at $26K miles would need a repair that big so I asked her if they could make an exception, she said she would check with her manager. I waited for over 3 hours until I drove to Nissan because I had to get my child from school and to dance, and again hadn't heard a word from anyone at this point, and I'm thinking well I may as well pick up my car and return the loaner, so I get there around 2 or so and Jennifer tells me the managers have all been in meetings. I told her that I wasn't, and couldn't afford the repair right now, so I would just return the loaner, and pick mine up to avoid being charged for the loaner. She told me I would be ok in the car until Saturday and that she got off at 5 and would call before then. Again, I told her I had to pick up my child at school at 3:30 in The Woodlands and go straight to dance in Conroe from 4:30-5:30, so it would be hard to get back. She says ok. So, I leave, and get a call from her at 5:00 and she said that the manager denied helping with the cost and that my car wasn't under warranty??? Also, that I needed to have the car back by 7pm, and that it would be $178 for diagnostics. I couldn't believe any of what I heard. As a consumer, I'm appalled for several reasons. 1) I was NEVER, not ONE TIME, told that there was any diagnostic fee, nor was I ever told it was this amount. 2) I had to haul some serious butt to make it from Conroe back to Spring in 5:30 traffic when I was already there once that day (not to mention the gas I had to put back in it, again). 3) 2 different sales people approached me to try and put me in a 2019, when I was just still in shock that a car that was pre-certified was causing me issues after only owning for 8 months (why would I want another Nissan at this rate)? 4) I could NEVER get through to service to speak with the manager prior to getting there....so to top this off, I slide in at 6:30. No service manager there to speak to, my advisor was gone; however, Pablo who helped me on Tuesday was there and I would like to praise him for being such a great person btw! He listened to me vent and asked me if I was told about the possibility of diagnosis, I told him heck no!!! At this point he had to listen to a very upset customer, but he did so with so much poise (even though he couldn't help me with the cost). So, as we turn to the cashier(s) (who were amazing as well), no one has my paperwork and had no idea I was bringing in the loaner. So, Pablo found it on my advisor, Jennifer's desk. I pay the $178, very unwillingly because I feel this was a horrible service to be charged when not told by ANYONE prior to having to pay it. Well guess what after that, no one had my keys.... Pablo had to hunt them down. They were in a technician's toolbox. At this point I've been there an hour. My advisor also told me that the prior two times I've bene there that it wasn't noted on either about my complaint about the noise in the front. Geez, I guess it's my fault that prior advisors heard me say it but told me an appt had to be made to look at it. As not only a consumer, but also as a prior service advisor for Classic Acura in Beaumont, Tx, and I also served as a warranty clerk/cashier at Autoplex 2000, I must say that this was the worse service visit ever. Tuesdays appt with Pablo was excellent and the cashiers were also extremely nice, but this time, it was by far the worse experience I've ever had with any service department in the retail industry. I thought long and hard to contact service manager the next day, but I was so frustrated with not even getting through on the phone lines, I thought why bother. My first stop, trade-in, for an entirely different type of vehicle. My ratings below are based on my Service appt with Jennifer only. I will not even go into detail at the poise and attitude of this person. More

We took our Pathfinder to Tom Peacock to have a warranty issue fixed. Feliz got the repair approved immediately and checked for other issues as our warranty was going to expire soon. He was really helpful issue fixed. Feliz got the repair approved immediately and checked for other issues as our warranty was going to expire soon. He was really helpful in getting a rental for me to use for the days my car would be in the shop. Feliz called me at home to inform me of additional warranty issues they discovered during their inspection and confirm repair. All repairs were completed in a day less than scheduled. Truly an easy experience. - thank you, Feliz!!! More

Service Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same d Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same day. Thanks for the quick service! More

Ongoing Nightmare Overdo for Justice Be cautious and read the reviews on Tom Peacock is San before buying from this pitiful dealership!! They’re rude, nasty and do not stand behind their Be cautious and read the reviews on Tom Peacock is San before buying from this pitiful dealership!! They’re rude, nasty and do not stand behind their products!! Nissan USA the manufacturer has them in their pocket. I bought a lemon and being fighting against this place and the manufacturer an entire year. No results, even the attorney supposed to represent me, won’t return calls. Better bypass this place!! TRASH!! I’m not a angry disgruntled customer due to something that went wrong on my behalf!! I’m angry, tired, aggravated, frustrated and beyond at how casual this entire ordeal has been taken since day one!! Nissan USA, BBB, even the lemon law office in Austin took sides against the truth. It’s in writing and EVERY SINGLE REPEATED REPAIR DUPLICATED!! Yet it’s as if I’m lying and they’re being truthful. The car is still having issues. If traded I will be upside down, lose money because it’s a worthless piece of junk. More

Oil change I came for an oil change and was ask if I wanted tire rotation. I said no because I didn't want to pay extra. Went on the website to find a coupon a I came for an oil change and was ask if I wanted tire rotation. I said no because I didn't want to pay extra. Went on the website to find a coupon and when I tried to use they told the coupon was combined with the tire rotation and oil change. So I need got my $10 discount. I had to pay $50 for a fricking oil change. Not only did they increase the price on the oil change but no cupons. NOT GOOD. NOT SURE I WILL BE BACK. More

Receptionist and Serice On August 9, 2019 I called Tom Peacock Nissan to schedule service on my 2019 Nissan Maxima. When I called the receptionist told me t hold, but never t On August 9, 2019 I called Tom Peacock Nissan to schedule service on my 2019 Nissan Maxima. When I called the receptionist told me t hold, but never transferred m call. I sat on the line for 5 minutes before I snapped. I hung up and called back. When the receptionist answered I told her that she didn't transfer me. She got rude and stated, "Ma'am, I transferred the call and I can't help they didn't answer". After saying this, she transferred the call and this time a guy answered and asked me to hold on. I held the line for 10 minutes, he never came back to the line. I called back and told the receptionist and she clicked in my face without a word and transferred me back to service. Someone instantly out me on hold. After anther 10 minutes, the phone disconnected. Now my blood is boiling. I called back and ask to speak with a member of management, no one picked up and the phone disconnected again. I called right back because this dealership is the closet to me, plus I wanted someone to explain the service points to me, not to mention that this is the second time this has happened to me with this dealership. You would've thought I'd had enough. When I was buying my car, they were so attentive and now to be treated as if I am a nobody and that my money doesn't matter pisses me off. My service light is on in my car and I can't get these people to communicate with me. I work through the week and am off on the weekends which is when I have the time to run all my errands and other things. As far as I am concerned, if these people want to act this way with customers, they shouldn't be allowed to be open. Pisses me off when I am treated in this manner. This is not one, but twice that this has happened to me with this same dealership, with service and the receptionists. More

Service Oswaldo was very attentive, courteous and kept me updated on the progress of work done on my car. The center was clean and all attendants were very h Oswaldo was very attentive, courteous and kept me updated on the progress of work done on my car. The center was clean and all attendants were very helpful. More

Terrific Experience Tom Pham was excellent. He kept me informed, provided great service, and reviewed the findings of the inspections performed. He was professional and a Tom Pham was excellent. He kept me informed, provided great service, and reviewed the findings of the inspections performed. He was professional and and went out of his way. More