Tom Peacock Nissan - Service Center

Service Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same d Mrs. Sonya always goes above and beyond when taking care of me. I had a warranty concern., scheduled the appt for the next day and was out the same day. Thanks for the quick service! More

Ongoing Nightmare Overdo for Justice Be cautious and read the reviews on Tom Peacock is San before buying from this pitiful dealership!! They’re rude, nasty and do not stand behind their Be cautious and read the reviews on Tom Peacock is San before buying from this pitiful dealership!! They’re rude, nasty and do not stand behind their products!! Nissan USA the manufacturer has them in their pocket. I bought a lemon and being fighting against this place and the manufacturer an entire year. No results, even the attorney supposed to represent me, won’t return calls. Better bypass this place!! TRASH!! I’m not a angry disgruntled customer due to something that went wrong on my behalf!! I’m angry, tired, aggravated, frustrated and beyond at how casual this entire ordeal has been taken since day one!! Nissan USA, BBB, even the lemon law office in Austin took sides against the truth. It’s in writing and EVERY SINGLE REPEATED REPAIR DUPLICATED!! Yet it’s as if I’m lying and they’re being truthful. The car is still having issues. If traded I will be upside down, lose money because it’s a worthless piece of junk. More

Oil change I came for an oil change and was ask if I wanted tire rotation. I said no because I didn't want to pay extra. Went on the website to find a coupon a I came for an oil change and was ask if I wanted tire rotation. I said no because I didn't want to pay extra. Went on the website to find a coupon and when I tried to use they told the coupon was combined with the tire rotation and oil change. So I need got my $10 discount. I had to pay $50 for a fricking oil change. Not only did they increase the price on the oil change but no cupons. NOT GOOD. NOT SURE I WILL BE BACK. More

Receptionist and Serice On August 9, 2019 I called Tom Peacock Nissan to schedule service on my 2019 Nissan Maxima. When I called the receptionist told me t hold, but never t On August 9, 2019 I called Tom Peacock Nissan to schedule service on my 2019 Nissan Maxima. When I called the receptionist told me t hold, but never transferred m call. I sat on the line for 5 minutes before I snapped. I hung up and called back. When the receptionist answered I told her that she didn't transfer me. She got rude and stated, "Ma'am, I transferred the call and I can't help they didn't answer". After saying this, she transferred the call and this time a guy answered and asked me to hold on. I held the line for 10 minutes, he never came back to the line. I called back and told the receptionist and she clicked in my face without a word and transferred me back to service. Someone instantly out me on hold. After anther 10 minutes, the phone disconnected. Now my blood is boiling. I called back and ask to speak with a member of management, no one picked up and the phone disconnected again. I called right back because this dealership is the closet to me, plus I wanted someone to explain the service points to me, not to mention that this is the second time this has happened to me with this dealership. You would've thought I'd had enough. When I was buying my car, they were so attentive and now to be treated as if I am a nobody and that my money doesn't matter pisses me off. My service light is on in my car and I can't get these people to communicate with me. I work through the week and am off on the weekends which is when I have the time to run all my errands and other things. As far as I am concerned, if these people want to act this way with customers, they shouldn't be allowed to be open. Pisses me off when I am treated in this manner. This is not one, but twice that this has happened to me with this same dealership, with service and the receptionists. More

Service Oswaldo was very attentive, courteous and kept me updated on the progress of work done on my car. The center was clean and all attendants were very h Oswaldo was very attentive, courteous and kept me updated on the progress of work done on my car. The center was clean and all attendants were very helpful. More

Terrific Experience Tom Pham was excellent. He kept me informed, provided great service, and reviewed the findings of the inspections performed. He was professional and a Tom Pham was excellent. He kept me informed, provided great service, and reviewed the findings of the inspections performed. He was professional and and went out of his way. More

Warranties I have been to this dealer a couple of times and experienced a multitude of personalities. However, Mr. Medina has been the most patient and helpful I have been to this dealer a couple of times and experienced a multitude of personalities. However, Mr. Medina has been the most patient and helpful individual I have come across. He helped me ensure that my warranties carried on to my new car. Mr. Medina would always answer my calls to help me with any procedures I was stuck on. More

60K mile maintenance for my 2010 Nissan Maxima Your service associate Victor N. was very attentive to my 60K mile servicing needs and made helpful suggestions on keeping my 2010 Maxima operating a Your service associate Victor N. was very attentive to my 60K mile servicing needs and made helpful suggestions on keeping my 2010 Maxima operating at peak performance. More

Enough is Enough!! What more can I say besides this was the straw that broke the camel’s back!! Sonya Gordon very rude, nasty and disrespectful!! Lack customer service s What more can I say besides this was the straw that broke the camel’s back!! Sonya Gordon very rude, nasty and disrespectful!! Lack customer service skills. The entire dealership need to be revamped, staff changed completely and everyone need to attend classes on how to manage, operate, run a business. Learn how to handle, respect, and interact with customers. They change staff constantly. EACH new candidate promising to be better than the previous incumbents. All has failed. You do not openly argue and become belligerent to customers in the presence of those in higher authority and coworkers. She did! That state a lot as to how the business is ran if employees over step their supervisor, not attend meetings, and show no respect at all!! More

NISSAN DREAM TEAM Things have definitely changed for the better in the service department. Service advisors are attentive when you drive up and keep you apprised of yo Things have definitely changed for the better in the service department. Service advisors are attentive when you drive up and keep you apprised of your vehicle, the waiting area is now kept clean, I worry less about being mowed down while walking to get my vehicle and sales personnel have stopped harassing customers who are waiting for their vehicles. Seems to be true leadership in charge, which is shown through better organization, top notch service and professionalism from employees. I no longer dread bring my vehicle to the service department. More