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Tom Peacock Nissan - Service Center

Houston, TX

4.9
462 Reviews

462 Reviews of Tom Peacock Nissan - Service Center

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September 21, 2020

Rene in the service department is patient, kind and good listener! He was efficient and kept me in the loop when it came to repairs for my car. More

by Elsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene in Service department
Sep 24, 2020 -

Tom Peacock Nissan responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 17, 2020

This dealership always gets things done in a timely matter, and are honest. Don’t force you into extra work! The customer service from the advisors is great! More

by Melinda_0711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer, Glenda
Sep 22, 2020 -

Tom Peacock Nissan responded

Melinda, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 15, 2020

From the ti.e I drove my vehicle in service was excellent. Je nifer wS proactive in fhinking of myneeds. Especially when they found something else and ser ice didnt finish. I will be back. More

by Vue2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Sep 16, 2020 -

Tom Peacock Nissan responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. Until next time, take care! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 13, 2020

The service rep was very helpful and kept us updated on the status on the issue, what the issue was and price the repair & when the vehicle was ready for picking More

by whitenvaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Tom Peacock Nissan responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 12, 2020

My experience with Tom Peacock Nissan has always been professional. The dealership is always clean and the staff is always polite and professional. Thank you 😊 More

by eloisepeterson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo
Sep 16, 2020 -

Tom Peacock Nissan responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 05, 2020

Nestor was my service provider and I have nothing but excellent feedback. First of all he treated us with utmost respect. He kept in contact with us along the way and had an answer to all my questions. More

by Rudy721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Tom Peacock Nissan responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 05, 2020

Everyone there was so friendly and professional even though they were extremely busy and it’s a Friday before a holiday everyone had pleasant attitudes.. I will definitely be back! More

by Caward70
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Gordon, shuttle operator(forgot his name)
Sep 09, 2020 -

Tom Peacock Nissan responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 04, 2020

Jennifer is a great service advisor dealing with a rushing customer, me, and remaining kind, professional and attentive to my needs with my vehicle and my time. Always great service and service adviso More

by natashaldouglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Tom Peacock Nissan responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 02, 2020

Customer service (Sonya) was very professional. She explained what service my car needed and was given a print out so we could choose what service we could have done. More

by keleonard44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya
Sep 04, 2020 -

Tom Peacock Nissan responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

September 01, 2020

I liked the whole enviorment,very clean and comfortable. My service adviser gave me excellent customer service. His name is Pablo Rivera. He was very knowledgeable and helpful. More

by Minerva.Purple1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Tom Peacock Nissan responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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