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Tom Peacock Nissan - Service Center

Houston, TX

4.9
496 Reviews

496 Reviews of Tom Peacock Nissan - Service Center

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February 04, 2025

I was immediately greeted at the service department. The customer service representative was at the car within a minute, was friendly got everything ready for the service and was accurate on the time ne More

by mbooth4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talan Bass
Feb 06, 2025 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that you received friendly and efficient service at Tom Peacock Nissan. Our team strives to provide the best experience possible, and it's great to know we hit the mark for you. We look forward to seeing you again for your next service! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 30, 2025

Quickly got me in and completed the services and repaired the issues within a day. Followed up to make sure everything was good. Welcoming and friendly. More

by DAffleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 31, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! We’re thrilled to hear that we were able to complete your services and repairs quickly and efficiently at Tom Peacock Nissan. Our team strives to provide welcoming and friendly service, and it's great to know that you felt that during your visit. We look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 29, 2025

Tom Peacock has excellent customer service! The service advisor and knowledgeable & very courteous. Please repair the car wash! More

by Sparkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Ortiz
Jan 31, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! We appreciate your kind words about our customer service and the knowledge of our team at Tom Peacock Nissan. Your feedback regarding the car wash is valued, and we will certainly look into it. We look forward to seeing you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 25, 2025

Jordan was great ! Super friendly and answered questions I had about my new car. I recommend asking for him if you need help and want to feel comfortable. More

by laishanunez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Tom Peacock Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with us at Tom Peacock Nissan. Our team is dedicated to making sure every customer feels comfortable and informed, and we appreciate your recommendation. We look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

Jan 30, 2025 -

Tom Peacock Nissan responded

Hi Laishanunez99, thank you for taking the time to leave a review for us at Tom Peacock Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2025

The guy that helped me to get my airbags changed was super helpful and professional. More

by Jaymanuelmedinaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talyn Bass
Jan 27, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Tom Peacock Nissan, especially with the assistance you received for your airbag change. Our team strives to provide excellent service, and it's great to know that we met your expectations. I look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 10, 2025

They were all helpful and attended me quickly. There was a little wait for the service but it’s understandable as they are very busy. More

by y.melendez0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Tom Peacock Nissan responded

Thank you for your kind review! I appreciate your understanding regarding the wait time, as I strive to assist all our customers promptly at Tom Peacock Nissan. I'm glad to hear our team was helpful during your visit. I look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 07, 2025

Per usual service is great here which is why I always return. This is a place where I can trust my Service Advisor Sonya to always take care of my vehicle needs. She is so great about keeping me informed More

by perlasarredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya Gordon
Jan 08, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! I truly appreciate your trust in Tom Peacock Nissan and I am thrilled to hear that Sonya has been taking great care of your vehicle needs. It's our goal to keep our customers informed and comfortable without any pressure. I look forward to seeing you again for your next service! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 05, 2025

The salesman are dishonest and they don’t make right on their promises. The service department, however is awesome, and seem to know what true customer service is and assist rather than make excuses. More

by Dustan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Lanza
Jan 07, 2025 -

Tom Peacock Nissan responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Tom Peacock Nissan. I understand your concerns regarding the sales team, and I want to assure you that we value honesty and integrity in all our dealings. It's great to hear that you had a positive experience with our service department, and I will make sure to share your kind words with them. If you would like to discuss your concerns further, please feel free to contact me directly. Your satisfaction is important to us. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 02, 2025

Thank you for providing me with great, seamless, and trustworthy service. Also, I appreciate the videos and documentation of services being done to my car. More

by sheenajackson0519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Jan 03, 2025 -

Tom Peacock Nissan responded

Thank you for your kind words! I strive to provide trustworthy service and I am glad you appreciated the videos and documentation. I look forward to serving you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 28, 2024

Customer service always professional kind and helpful. That always inform me of what other items are critical or suggest what needs to be addressed. More

by Pamela Coffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Brown
Dec 31, 2024 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review, Pamela! We truly appreciate your recognition of our team's professionalism and helpfulness at Tom Peacock Nissan. We're glad to hear that our staff keeps you informed about critical items and suggestions for your vehicle. Your satisfaction is very important to us, and we look forward to serving you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

Dec 31, 2024 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review! We truly appreciate your recognition of our team's professionalism and helpfulness at Tom Peacock Nissan. We're glad to hear that our staff keeps you informed about critical items and suggestions. Your satisfaction is very important to us, and we look forward to serving you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com