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Tom Peacock Nissan - Service Center

Houston, TX

4.9
484 Reviews

484 Reviews of Tom Peacock Nissan - Service Center

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January 29, 2025

Tom Peacock has excellent customer service! The service advisor and knowledgeable & very courteous. Please repair the car wash! More

by Sparkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Ortiz
Jan 31, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! We appreciate your kind words about our customer service and the knowledge of our team at Tom Peacock Nissan. Your feedback regarding the car wash is valued, and we will certainly look into it. We look forward to seeing you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 25, 2025

Jordan was great ! Super friendly and answered questions I had about my new car. I recommend asking for him if you need help and want to feel comfortable. More

by laishanunez99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Tom Peacock Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with us at Tom Peacock Nissan. Our team is dedicated to making sure every customer feels comfortable and informed, and we appreciate your recommendation. We look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

Jan 30, 2025 -

Tom Peacock Nissan responded

Hi Laishanunez99, thank you for taking the time to leave a review for us at Tom Peacock Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

January 24, 2025

The guy that helped me to get my airbags changed was super helpful and professional. More

by Jaymanuelmedinaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Talyn Bass
Jan 27, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Tom Peacock Nissan, especially with the assistance you received for your airbag change. Our team strives to provide excellent service, and it's great to know that we met your expectations. I look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 10, 2025

They were all helpful and attended me quickly. There was a little wait for the service but it’s understandable as they are very busy. More

by y.melendez0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Tom Peacock Nissan responded

Thank you for your kind review! I appreciate your understanding regarding the wait time, as I strive to assist all our customers promptly at Tom Peacock Nissan. I'm glad to hear our team was helpful during your visit. I look forward to seeing you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 07, 2025

Per usual service is great here which is why I always return. This is a place where I can trust my Service Advisor Sonya to always take care of my vehicle needs. She is so great about keeping me informed More

by perlasarredondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya Gordon
Jan 08, 2025 -

Tom Peacock Nissan responded

Thank you for your wonderful review! I truly appreciate your trust in Tom Peacock Nissan and I am thrilled to hear that Sonya has been taking great care of your vehicle needs. It's our goal to keep our customers informed and comfortable without any pressure. I look forward to seeing you again for your next service! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 05, 2025

The salesman are dishonest and they don’t make right on their promises. The service department, however is awesome, and seem to know what true customer service is and assist rather than make excuses. More

by Dustan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Lanza
Jan 07, 2025 -

Tom Peacock Nissan responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us at Tom Peacock Nissan. I understand your concerns regarding the sales team, and I want to assure you that we value honesty and integrity in all our dealings. It's great to hear that you had a positive experience with our service department, and I will make sure to share your kind words with them. If you would like to discuss your concerns further, please feel free to contact me directly. Your satisfaction is important to us. Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

January 02, 2025

Thank you for providing me with great, seamless, and trustworthy service. Also, I appreciate the videos and documentation of services being done to my car. More

by sheenajackson0519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Jan 03, 2025 -

Tom Peacock Nissan responded

Thank you for your kind words! I strive to provide trustworthy service and I am glad you appreciated the videos and documentation. I look forward to serving you again! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 28, 2024

Customer service always professional kind and helpful. That always inform me of what other items are critical or suggest what needs to be addressed. More

by Pamela Coffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Brown
Dec 31, 2024 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review, Pamela! We truly appreciate your recognition of our team's professionalism and helpfulness at Tom Peacock Nissan. We're glad to hear that our staff keeps you informed about critical items and suggestions for your vehicle. Your satisfaction is very important to us, and we look forward to serving you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

Dec 31, 2024 -

Tom Peacock Nissan responded

Thank you so much for your wonderful review! We truly appreciate your recognition of our team's professionalism and helpfulness at Tom Peacock Nissan. We're glad to hear that our staff keeps you informed about critical items and suggestions. Your satisfaction is very important to us, and we look forward to serving you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 26, 2024

Jermaine and our mechanic did an amazing job servicing our son’s car. They were attentive and made sure the car was safe to drive. Went the extra mile even after a scheduling issue. Great customer service More

by Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Brown
Dec 28, 2024 -

Tom Peacock Nissan responded

Thank you, Natasha, for your wonderful review! We're thrilled to hear that our team went above and beyond to service your son’s car and ensure it was safe to drive. At Tom Peacock Nissan, we pride ourselves on providing great customer service, and your feedback confirms our efforts. We look forward to assisting you again in the future! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

December 18, 2024

It recognition a Sandra Gordon, she is an outstanding customer service rep. Not one time have I needed Nissan services and she did not go over and beyond to make sure that my services was at my satisfact More

by carolynwatson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Gordon
Dec 21, 2024 -

Tom Peacock Nissan responded

Thank you for your kind words, Carolyn! We truly appreciate your feedback about Sandra's outstanding customer service at Tom Peacock Nissan. It’s wonderful to hear that she consistently goes above and beyond for you. We look forward to assisting you again soon! Best, Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com

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