Tom Peacock Nissan - Service Center

If you need repairs done, I suggest you go elsewhere. My car was brought in a few days before Halloween (10/31/2022.) It is now 11/29/2022 and my car isn't ready. I'm not sure why they have offices, beca My car was brought in a few days before Halloween (10/31/2022.) It is now 11/29/2022 and my car isn't ready. I'm not sure why they have offices, because every time you call they're NEVER in them. Nobody ever reached out with updates or anything until I started calling 2nd week of November. ADRIAN in the BODY SHOP is my "adjuster" who eventually told me the car would be ready Friday, 11/18/2022. (Imagine 20 days with not 1 call about your car, A COURTESY CALL should be a requirement.) I call on Friday, Adrian tells me it should be ready the next day. Monday, 11/21/2022 I call again, same thing. Wednesday, 11/23/2022 around 2pm Adrian said he would give me an update before the day is over. I call back at about 4pm and Adrian suddenly has left for the Thanksgiving weekend. CHRISTINA, seemed to go blank when I asked for an HR number or complaint line. CHRISTINA put me on hold for about 2 minutes JUST TO TELL ME THE MANAGERS NAME. I'm not sure how you work somewhere and have no knowledge of your managers name that it took a minute to only find a name. HOWEVER, I got in contact with Edward the "manager" and him and CHRISTINA both accused insurance of sending used parts which is causing the delay. I reach out to insurance for a rental and they were just as shocked as me that the vehicle hasn't been repaired. Someone decided to tell the Insurance company the truth, THEY FORGOT TO ORDER AND REPLACE ONE OTHER PART. So instead of admitting their wrong-doing I've been given the runaround and the blame was placed elsewhere. DO YOURSELF A FAVOR AND GO ELSEWHERE. THE BODY SHOP CUSTOMER SERVICE HERE IS A LIVING xxxx! More

They charge you an arm and a leg and then have the nerves to charge a $37 fee or 3% upcharge to use your card as paymwnt. They don't tell you this prior to picking up your vehicle so you have no choice but to charge a $37 fee or 3% upcharge to use your card as paymwnt. They don't tell you this prior to picking up your vehicle so you have no choice but to pay the outrageous charge. I am so over Nissan. My last 4 cars have been from them but NO more! And this Altima is the worst car I have ever purchased. No lomger a loyal custome More

The service department kept me well informed her out the whole process. Another successful service in the books. Tom Peacock service department second to none! the whole process. Another successful service in the books. Tom Peacock service department second to none! More

I went in without an appointment and was greeted by floor supervisor and then a representative Dwight. He was upbeat and very kind. Down to earth, heard my needs and let me know what the status of now was an supervisor and then a representative Dwight. He was upbeat and very kind. Down to earth, heard my needs and let me know what the status of now was and then walked me into the waiting area. I was only there for a little over an hour which was perfect. I will come back Thursday to have another service done and ask for him. The staff around was polite and most people spoke. I really like coming to this location. I would recommend this Nissan site for service needs based on this being the 4th time I came and same thing, always great. More

Very courteous and nice. Kept me up to date on the progress of my vehicle Kept me up to date on the progress of my vehicle More

One of the best dealerships in houston Texas. Excellent customer service One stop service for all your needs Excellent customer service One stop service for all your needs More

My service advisor always keep. me updated about my vehicle needs and I like her great customer service attitude. She really makes me feel to come back for all the service my car nee me updated about my vehicle needs and I like her great customer service attitude. She really makes me feel to come back for all the service my car needs... very informative, she is awesome. More

Totally awesome! Sonya Gordon and the Peacock team is second to none. Excellent customer service! Sonya Gordon and the Peacock team is second to none. Excellent customer service! More

Customer service is excellent. Ms. SONYA GORDON knows her job and helps the customer by explaining things thoroughly. Ms. SONYA GORDON knows her job and helps the customer by explaining things thoroughly. More

The service team is professional and explain repair issues thoroughly. They remind you of upcoming maintenance. issues thoroughly. They remind you of upcoming maintenance. More