Tom Peacock Nissan
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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This dealership is a scam This dealership is full of BS I advise anyone interested in purchase a car to not go here you do better going too joe Myers Toyota these people lie a This dealership is full of BS I advise anyone interested in purchase a car to not go here you do better going too joe Myers Toyota these people lie and get you in they dealership just to get you to purchase a vehicle when told I win a cash prize which I didn’t believe but got to the dealership to be told I need to test drive a car in order to win a prize that I didn’t receive. The employees are rude and so is the manger of sales I’m reporting this dealership to the better business bureau I will never refer anyone to go here this place is all about finessing all the employees care about is they commission they receive of each customer that purchase a car from them :-( More
Excellent service Good customer service. Quality in mechanical work.. I would recommended. If you haven't visited this place. I invite you to go and convince yours Good customer service. Quality in mechanical work.. I would recommended. If you haven't visited this place. I invite you to go and convince yourself how good it is. More
A++++ Wonderful experience from start to finish with James Milton. Not only did he help me find my dream car, but he fought tooth and nail to get the price Wonderful experience from start to finish with James Milton. Not only did he help me find my dream car, but he fought tooth and nail to get the price right with my husband, and he did. This guy literally “ran his xxx off” for us. From moving cars to get the one we wanted out for a test drive to running back and forth to the manager to help us stay within our budget. Tom Peacock Nissan, you have an amazing Sales Consultant. James Milton has the knowledge of cars and the patience to make a sale right. We will for sure be back and recommend your dealership. More
Awesome service and food! I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free bbq and o good! I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free bbq and o good! More
Great advisor and quick service I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free hot dogs that's alw I recently went for oil change and was treated with friendliness and A+ service. Will be back! On Saturdays they usually have free hot dogs that's always a plus! More
They rocked and Wowed me Renee and your service manager rocked...they provided excellent customer service and communicated well... adapted to my plans... it was a great experi Renee and your service manager rocked...they provided excellent customer service and communicated well... adapted to my plans... it was a great experience!!! they wowed me... I teach quality at Texas A&M so I’m a tough customer More
Great service Jason edgecome service was excellent, friendly, outgoing, knowledgeable, and pleasant to work with. He took me through every step, he was throrough Jason edgecome service was excellent, friendly, outgoing, knowledgeable, and pleasant to work with. He took me through every step, he was throrough in his presentation of the vehicle. More
Amazing service Very prompt and friendly staff. Didn't have to wait too long before being serviced. Service staff answered all my questions. Will come back again Very prompt and friendly staff. Didn't have to wait too long before being serviced. Service staff answered all my questions. Will come back again More
Upselling And Bush League Sales Tactics I came in after seeing a tv ad for 2017 Pre-owned Altimas for just under 15k. As a first time car buyer, this deal was just what the doctor ordered. I I came in after seeing a tv ad for 2017 Pre-owned Altimas for just under 15k. As a first time car buyer, this deal was just what the doctor ordered. I called ahead of time to see if they had any more of these cars in inventory to look at and seriously consider purchasing with payments in my specified price range. They said they had more than 5 so I made the trip out same day. I walked in and asked for the saleswoman I spoke with on the phone. She was with a customer, no big deal, and I was directed to another saleswoman. She was nice. I told her I wanted to explore cars concerning the special. She started talking about new altimas and deals that would put me really close to the figure I was searching for. In actuality it was a price increase from the special and an added 6.5k aka nowwhere near my desired price. She then leaves and some guy with a tough accent tries to explain the benefits of buying a new car vs the ones I specifically came into look at. Its all hoopla and hogwash. He tried to upsell me. She comes back with keys to test drive a new altima, one that I have no interest in bc I know its already out of my price range. I test drive it to get a feel anyway. We come back and they immediately get the finance operation started to sell me this brand new altima I never said I wanted. They put down a monthly payment more than 150 dollars than I told them I was looking to pay with the preowned option I wanted. I tell them I want to look at a preowned car. They get the finance manager to come back and he has a lower payment. I tell him its not going to work and I dont see how he can get the price down to the range I want bc the car is simply too expensive by default. He asked my accompanying mother if she would be willing to cosign and see if itd make the difference. They come back with a new price now 75 dollars more than the monthly payment I wanted. They try to push the sale and I refuse. He tries again to bring the price down and he does but its still 30 dollars over budget for a car I did not want. I tell them Im going to leave and take my business elsewhere. They ask what they can do to get my business and by that car. I told them I was unhappy nobody would listen to my consumer desires and didnt appreciate them trying to sell me a new car when I wanted to look at preowned from the start. Then they scramble as Im walking out and tell me they have one preowned altima left. This car was a great value and exactly what I was looking for when I came in. I mentally already decided that I wasnt giving them any of my money out of principle. The saleswoman quotes a number that was well in my price range and something I was willing to do. I briefly change my mind back into purchase mode. But this last preowned car was on hold for less than 24 hours by another customer who put a deposit down the day before. They tell me this is not an issue if I am willing to buy that day in the moment. I verbally question their business tactics and tell them I cannot move forward with this car bc it is on hold for somebody else. I shouldnt be able to know this car is even available. I couldnt find it ethical that they are taking holding deposits for customers but still selling the cars anyway. I call them out for this unethical practice and told them I cant do business with them bc they have too many underhanded sales procedures that lead me to believe the place is dishonest. The entire sales operation needs a total revamp and is nothing the dealer should be proud of. As a first time car buyer, I feel preyed on by this dealer from the jump. They didnt listen to me and lied about availability throughout the process. They tried to upsell me for their sake, never considering my needs as a comsumer. Only way I'd take my business is if they demonstrate to me a new respect for consumers and different sales practices that center around listening to consumers and responding appropiately to their needs with honesty. Just a lot of lying and schiestiness to worry about with this dealer More
Over price for repairs Received a call on 5/21/2018 about my car needing a Stop Lamp Switch replace,part cost $39.99 total cost to replace from Tom Peacock Dealership $390.0 Received a call on 5/21/2018 about my car needing a Stop Lamp Switch replace,part cost $39.99 total cost to replace from Tom Peacock Dealership $390.00. My Cube had gone in for a warranty part that had been replace by the dealership back in 11/2017 when the car would not start and they had to replace the Electric Steering Lock at that time I was quoted $600.00 and we ended up paying $1200.00. I will not go back to Tom Peacock Nissan again in Houston Tx. More