Tom Peacock Nissan

Great Experience Buying New Car I was immensely pleased with the honest professional service I received the second I stepped foot in the dealership. Mr. Luis Toledo made it his miss I was immensely pleased with the honest professional service I received the second I stepped foot in the dealership. Mr. Luis Toledo made it his mission to find me a new car that was not only the right fit but right condition for my financial position. Luis Toledo was avid in making sure I had all the other bases covered as well. I never once felt pressured or rushed to make a decision. I highly recommend this dealership! More

Great to perfection I came in lil upset over a preview dealer ship that I had a bad experience .Came to Tom Peacock and Kyle and Vanessa were great ;)! I would recommend I came in lil upset over a preview dealer ship that I had a bad experience .Came to Tom Peacock and Kyle and Vanessa were great ;)! I would recommend it anytime time and day! More

The staff was very friendly and professional. They answered my questions and listened to my concerns. Before I came to Tom Peacock I went to Fred Haas I did not have a pleasant experience there. Howev answered my questions and listened to my concerns. Before I came to Tom Peacock I went to Fred Haas I did not have a pleasant experience there. However when I drove up at Nissan Mr. Short greeted me and asked me how could he be of assistance. I explained that I had a couple of concerns because of my experience down the street he apologized and told me he would do the best he could. He introduced me to Mr. Otavia Ward the floor manager and then Mr. Fidel Garcia These guys did a wonderful job A+. I must say all of the staff carried themselves in a very professional manner and although it was 9 am when I arrived all of the gentlemen who attended the morning meeting said Good Morning. I was impressed from the car maintenance guys to the guy who orders parts polite and accessible. Sincerely, Latoya Archangel More

This happened on 1/18/2014. This was definitely not my first go-round as far as purchasing a vehicle. I contacted Peacock after viewing their inventory. I called about a Mercedes 2010 GLK 350 for our da first go-round as far as purchasing a vehicle. I contacted Peacock after viewing their inventory. I called about a Mercedes 2010 GLK 350 for our daughter. She specifically told the salesman Walter in the conversation that we were coming from about 60 miles away in bad traffic (about 1 1/2 hrs) and wanted to make sure: 1. whether the vehicle was there 2. to confirm purchase price 3. of any surprises in the purchases price. He advised the car was there, he confirmed the purchase price and told me "no surprises" as far as additional add-on costs other than tax/license-which we already knew the tax rate. After driving for approx. 45 minutes, my daughter's phone started blowing up with calls from "unknown" numbers. She finally answered the last one and it was the salesman-Walter. He told her that "someone" had called about the vehicle and he could not hold it for her. We were literally 15 minutes away at about 6:30pm on Friday. He wanted to confirm that she was coming. She told him our ETA and he said okay. We got there and he took us to see the vehicle and drive it. It drove fine, daughter "liked" it..didn't love it (it did not have some of the features) but wanted to talk to him. We get into his office and he shows us his computer screen of the exact thing we saw on ours at home and then gave her a piece of paper that had an "additional" 2K (approx) added charge. I asked what that was and he said it was a "mandatory reconditioning fee". I asked what that was and he said it was to detail and make sure the vehicle met "their" standards. He then started pointing to the website add where it said in "very small print"------"and fees". WOW. Complete deal breaker. Never dreamed, "and fees" could be 2K. His "boss" came in and I told his boss exactly what I thought about this tactic and asked that we give them some time and they both left the office. We sat there for about...2 minutes and walked out. As we were pulling out, his boss came up to my side of the car and told me that the "best" he could do was to "reduce" the "mandatory" recondition fee to $500. Knowing that the "discounted" $1500 would come out somewhere in the financing, I told him no--also told him that he should be ashamed of himself for conducting business this way. He told me that "they" had someone already wanting to purchase the vehicle and there was a "tow truck" just waiting to take the vehicle! I told him to sell it-but not to us. I really feel that they thought we would just suck it up and pay this "extra" stupid fee b/c we had already driven so far. Also noticed that at approx. 7:30pm there were alot of people just sitting in Peacock's very comfortable sitting area-always knew that if a dealership has plush sitting chairs and if there are alot of customers (about 15 this Friday night) sitting at that time of night means something is wrong and the longer it takes to get financed the worse the deal is)--just my opinion based on years of buying vehicles. Just Beware of the "recondition fee"--Theresa Henry BTW-daughter purchased a 2010 GLK350 (with everything she wanted--i.e. panoramic sunroof etc) from dealership in San Antonio-Jordan MotorCars, for less then then this vehicle and did the entire deal over text messaging!!! Went the next night to San Antonio to pick it up..great people over there. NO SURPRISES :) More

This is the worst dealership in my opinion. From Top to Bottom they don't care about your business including the customer relations guy Sam. I had been dealing with a sales agent who was quite nice, test d Bottom they don't care about your business including the customer relations guy Sam. I had been dealing with a sales agent who was quite nice, test drove a pathfinder while having my nissan serviced there. I saw a commercial same night for an advertized sale price of a pathfinder. I went there first thing in the morning to see if they had it available, They did. I test drove it and sat down ready to buy it. The sales manager Calvin wouldn't honor the sale price from the advertizement and couldn't give me an explanation why they couldn't match the price. I called the sales manager Juan Morales, then louise Toledo...Both several times...these gentlemen don't believe in returning the phone calls even I left both of them several messages. They simply don't care. This dealer ship is not run very well. I don't thing the owners know what is going on and how the people they hired effect and reflect upon dealers reputation. I felt bad for my sales rep Mel. He did a good job but did not get his commission because of the people that are set in charge. No customer service in my opinion. DO NOT buy from this dealer. I ended up going to Fred Haas Nissan and ended up buying the pathfinder for 1700 less then Tom peacock and they gave me a free mini Ipad. I even called before buying from Fred Haas and talked to customer relations guy name Sam to no avail. He made it sound like he was the right person to talk to but in the end gave me a story about the commercial was a mistake and that they have a disclaimer in place for such ads. What a joke!! Low and behold I was watching channel two news at ten last thursday and they run the SAME commercial again!! Poor Poor management and no regards for customer who was ready to buy and lived only 2 miles from the dealership. Now I will drive extra even for service becasuse I do not like the way they handled and lied from top to bottom. Alexander Spring, Tx More

Terrible experience - Walk in to purchase a new Passenger NV and was presented with a bill $1500 over list. I complained that I can order it online cheaper at list price. He explained it was hard to get thi NV and was presented with a bill $1500 over list. I complained that I can order it online cheaper at list price. He explained it was hard to get this car (all he was doing was ordering it) After getting up to leave the car was discounted about $500.00. Paid a deposit on my credit card, never got a receipt showing exactly what I ordered. Said I would receive first thing in the morning - I have called 5 time no one is available or present to talk with me. Extremely unprofessional - Please if at all possible go somewhere else. More

In this day and age it's nice to know that the 'bait and switch' tactic is still being employed in automotive sales. We were lured into the dealership because of an internet inquiry made through Nissan.com switch' tactic is still being employed in automotive sales. We were lured into the dealership because of an internet inquiry made through Nissan.com. They said they had a new 2012 for the same price as a new 2011 and we thought, "That deal is too good to be true but who lies these days with the internet and the way information spreads? This would be ridiculously stupid as it'll only take a couple people getting this kind of treatment before they become the least reputable dealer out there and get shut down by Nissan!" Well ladies and gentleman, I present the most shady dealership I've dealt with the weeks I've spent researching and shopping for cars. They lured us in confirming again and again that they were talking about the 2012 for the price and not the 2011 and when we got there, test drove the car, gave them our info for a credit run, they say, "OH OOPS, We made a clerical mistake." First it was the inventory guy and then even the manager on duty joined in. THE MANAGER. THE one man who's supposed to be trying to ensure customer satisfaction. NISSAN - TAKE A NICE HARD LOOK AT THIS DEALERSHIP AND SEE WHO IS DISTRIBUTING YOUR VEHICLES. We were warned even by other dealerships the deal was too good to be true and we knew it too deep down but we believe in the genuine honesty of men. BUT apparently our faith was misplaced. Future buyers beware: this place is genuinely shady and you'll get screwed: one way or another. More