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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
137 Reviews

137 Reviews of Tom Peacock Cadillac - Service Center

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June 11, 2024

The experience was very good! ! Timing was great too!! And also customer service was excellent. Overall great experience. I will be coming back again for service More

by danterrianr.dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Dan! We appreciate you choosing Tom Peacock Cadillac for your service needs. We are thrilled to hear that you had a great experience with us, from timing to customer service. We look forward to welcoming you back for your next service visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 11, 2024

Courtesy and professionalism. Both were good from.service tech and checkout rep.on this visit. More

by bjohnson044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall name young Hispanic female.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for the positive feedback on our service tech and checkout rep. We strive for courtesy and professionalism with every visit. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 07, 2024

Professional and friendly, response and great communication. Provided me many options for repairs and did not pressure me into any additional optional maintenance services. More

by william.zoeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the kind words and for sharing your positive experience with us at Tom Peacock Cadillac, William. We strive to provide excellent service and communication to all our customers. We're glad to hear that you felt well taken care of during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 06, 2024

When you enter this Dealership,you are greeted with Professionalism. Great service in timely manner. More

by Jerryeamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for taking the time to share your positive experience with us, Jerry. We are delighted to hear that you appreciated the professionalism and great service you received at Tom Peacock Cadillac. We look forward to welcoming you back in the future or sharing your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 06, 2024

Dealership was listen to my needs and concerns. Freddy was very professional and help diagnose the problems and ensure that it was fixed. Also very appreciative for loaner car. More

by Don Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricco Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive review, Don! We are glad to hear that Freddy provided you with professional service and addressed your needs and concerns effectively. We strive to ensure all our customers have a great experience at Tom Peacock Cadillac. We look forward to welcoming you back in the future or to share your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

I appreciate my service provider, Mr. Young, for being attentive to what I needed and assisting in making a decision. More

by Shez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your positive experience, Shez! We're glad Mr. Young was attentive and helped you make decisions. We look forward to serving you again at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

Service was excellent as always from service rep to cashiers. Even with construction going waiting room was clean and comfortable More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review, Bill! We're thrilled to hear that you had an excellent experience at Tom Peacock Cadillac, despite the construction. Our team takes pride in providing top-notch service, and we're delighted that you found our waiting room clean and comfortable. We look forward to serving you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

They take the time to listen , they then analyze the problem and come back with a concise easy to understand explanation. How long it will take to repair and cater to your well being by offering rides h More

by Perryawc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clara at the cashiers desk
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your positive experience with us at Tom Peacock Cadillac. We are delighted to hear that our team took the time to listen, analyze the issue, and provide a clear explanation of the repair process. We always aim to cater to our customers' well-being by offering rides home for your convenience. We appreciate your kind words and look forward to serving you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

My opinion, speedy. I never schedule an appointment. Just drive in when I am available. More

by Brazzberry2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review! We're glad to hear that you had a speedy and convenient experience with us at Tom Peacock Cadillac. We appreciate your flexibility in scheduling appointments and look forward to welcoming you back whenever you're ready for your next visit. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

Only draw back was my car was ready on Friday but could not deliver it until Monday More

by Dagarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the delayed delivery of your vehicle until Monday. We strive to provide a seamless experience and will take your comments into consideration to improve our processes. If you have any further concerns or would like to discuss this further, please don't hesitate to reach out to us at Tom Peacock Cadillac. Thank you again for your feedback. Sincerely, Steve Hainline | General Manager | 281.443.7700

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