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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
133 Reviews

133 Reviews of Tom Peacock Cadillac - Service Center

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June 06, 2024

When you enter this Dealership,you are greeted with Professionalism. Great service in timely manner. More

by Jerryeamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for taking the time to share your positive experience with us, Jerry. We are delighted to hear that you appreciated the professionalism and great service you received at Tom Peacock Cadillac. We look forward to welcoming you back in the future or sharing your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

They take the time to listen , they then analyze the problem and come back with a concise easy to understand explanation. How long it will take to repair and cater to your well being by offering rides h More

by Perryawc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clara at the cashiers desk
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your positive experience with us at Tom Peacock Cadillac. We are delighted to hear that our team took the time to listen, analyze the issue, and provide a clear explanation of the repair process. We always aim to cater to our customers' well-being by offering rides home for your convenience. We appreciate your kind words and look forward to serving you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

My opinion, speedy. I never schedule an appointment. Just drive in when I am available. More

by Brazzberry2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review! We're glad to hear that you had a speedy and convenient experience with us at Tom Peacock Cadillac. We appreciate your flexibility in scheduling appointments and look forward to welcoming you back whenever you're ready for your next visit. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

My air conditioning worked when I brought my car in for service and left with hot air. More

by bplatter
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your feedback with us. We understand your concerns regarding the air conditioning in your vehicle. Please reach out to me directly so I can address this issue and work towards a solution. I appreciate you bringing this to my attention. Thank you for choosing Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

Only draw back was my car was ready on Friday but could not deliver it until Monday More

by Dagarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the delayed delivery of your vehicle until Monday. We strive to provide a seamless experience and will take your comments into consideration to improve our processes. If you have any further concerns or would like to discuss this further, please don't hesitate to reach out to us at Tom Peacock Cadillac. Thank you again for your feedback. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

I appreciate my service provider, Mr. Young, for being attentive to what I needed and assisting in making a decision. More

by Shez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your positive experience, Shez! We're glad Mr. Young was attentive and helped you make decisions. We look forward to serving you again at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 05, 2024

Service was excellent as always from service rep to cashiers. Even with construction going waiting room was clean and comfortable More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review, Bill! We're thrilled to hear that you had an excellent experience at Tom Peacock Cadillac, despite the construction. Our team takes pride in providing top-notch service, and we're delighted that you found our waiting room clean and comfortable. We look forward to serving you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 04, 2024

Alvis Young, as usual, is as helpful as anyone could hope. He’s an excellent person who makes Tom Peacock Cadillac great. More

by gregsaldinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My cashier is a delight.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words and for recognizing our team member's excellence! We are grateful for your support and your positive feedback. We look forward to welcoming you back to Tom Peacock Cadillac in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 03, 2024

The staff at Tom Peacock provided excellent service. There was a professional attitude expressed by the attendants. Quality service is always the standard. Timely service. Clean facilities More

by Mrs. Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Paxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive review, Mrs. Francis! At Tom Peacock Cadillac, we pride ourselves on providing excellent and timely service with a professional attitude. We're thrilled to hear that you experienced our standard of quality service. Looking forward to welcoming you back again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 03, 2024

Very good service They were able to take me before my appointment time Nice waiting room Great communication from service department More

by Krigartdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive review, we appreciate your kind words! We aim to provide efficient service and a comfortable experience for all our customers at Tom Peacock Cadillac. Feel free to visit us again in the future or recommend us to others. Your satisfaction is our priority. Sincerely, Steve Hainline | General Manager | 281.443.7700

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