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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
133 Reviews

133 Reviews of Tom Peacock Cadillac - Service Center

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June 17, 2024

The oil change service was great, plus the friendliness of all the staff was super! The waiting area was wonderful! I just appreciate everything and so neat seeing the beautiful new showroom! More

by bevpdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Bev, for the fantastic review! We're thrilled to hear that you had a great experience with our oil change service and that our staff's friendliness stood out to you. We're delighted you enjoyed the waiting area and our beautiful new showroom. We appreciate your kind words and look forward to welcoming you back at Tom Peacock Cadillac in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

Very Courtesy Pleasant customer service I Will Continue Having My Car Service At This Dealership More

by Pamela Buggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Pamela! We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service for your car at Tom Peacock Cadillac. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 15, 2024

Recent service experience was excellent. Care was ready in a timely manner and cashiers were friendly More

by Christy Christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Christy! We are thrilled to hear that you had an excellent service experience at Tom Peacock Cadillac. Our team is dedicated to providing timely and friendly service. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 15, 2024

Always great service and great people! That is why we keep coming back, no matter the drive. More

by Samanthag_0920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words and for your loyalty, Samantha! We truly appreciate your continued trust in Tom Peacock Cadillac. We look forward to your next visit and to providing you with excellent service once again. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

The service advisor and all involved were polite and exceptionally patient. My experience was extremely pleasurable! More

by ljames57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, we appreciate your positive review! We are delighted to hear that our team provided exceptional service and made your experience pleasurable. We look forward to welcoming you back for another great experience. Thank you for sharing your feedback with us! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

Made me feel like family. ..I can't imagine what else Tom Peacock could have done.. More

by maddoghouston12@gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for feeling like family with us! We appreciate your kind words and are thrilled to have provided you with excellent service. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 11, 2024

Courtesy and professionalism. Both were good from.service tech and checkout rep.on this visit. More

by bjohnson044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall name young Hispanic female.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for the positive feedback on our service tech and checkout rep. We strive for courtesy and professionalism with every visit. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 11, 2024

The experience was very good! ! Timing was great too!! And also customer service was excellent. Overall great experience. I will be coming back again for service More

by danterrianr.dr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Dan! We appreciate you choosing Tom Peacock Cadillac for your service needs. We are thrilled to hear that you had a great experience with us, from timing to customer service. We look forward to welcoming you back for your next service visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 07, 2024

Professional and friendly, response and great communication. Provided me many options for repairs and did not pressure me into any additional optional maintenance services. More

by william.zoeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the kind words and for sharing your positive experience with us at Tom Peacock Cadillac, William. We strive to provide excellent service and communication to all our customers. We're glad to hear that you felt well taken care of during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 06, 2024

Dealership was listen to my needs and concerns. Freddy was very professional and help diagnose the problems and ensure that it was fixed. Also very appreciative for loaner car. More

by Don Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricco Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive review, Don! We are glad to hear that Freddy provided you with professional service and addressed your needs and concerns effectively. We strive to ensure all our customers have a great experience at Tom Peacock Cadillac. We look forward to welcoming you back in the future or to share your experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

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