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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
137 Reviews

137 Reviews of Tom Peacock Cadillac - Service Center

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July 04, 2024

I love the management team including the GM and service director. They really care and want to deliver the best service experience possible. More

by quentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our management team, including the GM and service director. Providing top-notch service is our priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional experience! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 21, 2024

Great customer service, knowledgeable, willing to explain the situation in great detail, and extremely courteous to the customers More

by trather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the glowing review of your experience at Tom Peacock Cadillac! We pride ourselves on providing exceptional customer service and creating a knowledgeable and courteous environment for our customers. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 18, 2024

They communicated just what was going to happen and when & it was just as they said!!! More

by vicki.fullerton76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, Vicki! We are thrilled to hear that our communication was on point and that everything went according to plan. We appreciate your kind words and look forward to the opportunity to assist you again. Sincerely, Steve Hainline | General Manager | 281.443.7700

June 18, 2024

I was in DC at Lindsay Cadillac, and they did not give me a loaner. Tom Peacock gave me a loaner while they worked on my car. More

by ljguy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garth Guy
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your positive experience with Tom Peacock Cadillac! We are glad to hear that we could provide you with a loaner while working on your car. We appreciate your feedback and hope to see you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.770

June 17, 2024

The oil change service was great, plus the friendliness of all the staff was super! The waiting area was wonderful! I just appreciate everything and so neat seeing the beautiful new showroom! More

by bevpdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you, Bev, for the fantastic review! We're thrilled to hear that you had a great experience with our oil change service and that our staff's friendliness stood out to you. We're delighted you enjoyed the waiting area and our beautiful new showroom. We appreciate your kind words and look forward to welcoming you back at Tom Peacock Cadillac in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

Very Courtesy Pleasant customer service I Will Continue Having My Car Service At This Dealership More

by Pamela Buggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricco Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Pamela! We appreciate your kind words about our customer service. We look forward to continuing to provide you with excellent service for your car at Tom Peacock Cadillac. See you next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 15, 2024

Recent service experience was excellent. Care was ready in a timely manner and cashiers were friendly More

by Christy Christensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the positive feedback, Christy! We are thrilled to hear that you had an excellent service experience at Tom Peacock Cadillac. Our team is dedicated to providing timely and friendly service. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 15, 2024

Always great service and great people! That is why we keep coming back, no matter the drive. More

by Samanthag_0920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words and for your loyalty, Samantha! We truly appreciate your continued trust in Tom Peacock Cadillac. We look forward to your next visit and to providing you with excellent service once again. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

The service advisor and all involved were polite and exceptionally patient. My experience was extremely pleasurable! More

by ljames57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, we appreciate your positive review! We are delighted to hear that our team provided exceptional service and made your experience pleasurable. We look forward to welcoming you back for another great experience. Thank you for sharing your feedback with us! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 14, 2024

Made me feel like family. ..I can't imagine what else Tom Peacock could have done.. More

by maddoghouston12@gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for feeling like family with us! We appreciate your kind words and are thrilled to have provided you with excellent service. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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