Tom Peacock Cadillac - Service Center

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. I appreciate your kind words about Tommie and his dedication in assisting you. However, I understand your frustration regarding the service department and your ongoing issues with the SRX. Your concerns are important to me, and I want to ensure they are addressed properly. Please reach out to me at Tom Peacock Cadillac, so we can work together to find a solution for you. I value your feedback and are committed to improving your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700

wjones80 responded

Mr. Hainline, I am exhausted from trying to find some resolution to this problem. I have left two messages with the receptionist for you but no return. call. However, Mr. Alvis Young has contacted me to state Tom Peacock will order the part to fix my car, but the cost will be $1400. Initially he stated I had to look for it. I did not agree, May 2024, I took my car in for service. I told them that several of the warning lights were on the dashboard to include the stabilitrack light. The car was delivered to me on 6//1/24. I was told it was the fuel pump that was cauing all the problems I had listed. In addition I needed an air condition compressor. I was told that would solve all of my problems. On June 28, I had some of the same problems. I was driving the car and several lights came on and the stabilitrack warning. This was the same problem but Mr. Alvis said it was not. He told me I needed a brake system control module. I need to find the part and bring it back to Tom Peacock to fix and it would cost me an estimated 700. Mr. Ron Samples calls and states it is not a Tom Peacock issue but after a long conversation, he agrees to pay half. But after several conversation with him and Alvis independently, he states he is going to bring my car back. He refused to service. Why? Because I asked him to put the agreement in writing because Alvis sent a car repair agreement that did not list my concerns. He told me he was picking up his car and I could take my car to another dealer. I do not understand his frustration with me wanting all my concerns documented again. I need to speak to someone who is going to be fair. I was agreeing to pay 700 for something that should have already been fixed. Mr. Samples states he is so frustrated with me because I want the paper tracking. Today, while I'm on the phone with my salesman, Mr. Alvis calls and states he is sorry, but he misspoke. The repair will not fix the stabilitrack problem. He knows the technician recorded that the fuel pump would, but it didn’t. At this point, Mr. Young is checking with the technician to see what the problem is. In the meantime, Mr. Samples is sending someone to pick up the loaner and drop my car off because he believes I am going around and around with him. Yes, because I need clear documentation that the car is fixed to avoid returning it a 3rd time and paying more money. Thanks in advance for your assistance. If you are not the person who can address this matter, please provide me a name and number in the hierarchy. I will await your response.

Tom Peacock Cadillac responded

Thank you, Evelyn, for your kind words and 5-star review. At Tom Peacock Cadillac, we always go the extra mile to ensure our customers receive exceptional service, especially during challenging times. We appreciate your acknowledgment of Spear's outstanding assistance and our office staff's personal touch. We're glad we could help you with the missing part and address all your concerns comprehensively. Please do visit us again, and feel free to share your positive experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear about your positive experience with our service team. We are dedicated to providing top-notch service for every customer and every Cadillac. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for the fantastic 5-star review of Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our service advisor and that you were pleased with the service on your car. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We appreciate your kind words and are thrilled to hear about your positive experience with Spear. We look forward to assisting you again in the future and appreciate you sharing your feedback with us. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your vehicle needs. We appreciate your feedback on your experience with our service department. We understand your frustrations and want to ensure you that we are taking steps to address this issue. Please feel free to reach out to us directly so we can further discuss your concerns and work towards a solution together. Thank you again for bringing this to our attention. Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you so much for the wonderful review and recognizing our professional staff at Tom Peacock Cadillac. We're thrilled to hear about your positive experience with Walt and Gabriel. We appreciate the kind words and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and sharing your positive experience with us! We appreciate your kind words about our friendly and knowledgeable staff. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your experience! I am delighted to hear that you had an amazing time, and I truly appreciate your kind words about the great hospitality you received. I look forward to assisting you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, James! We appreciate your kind words about our service and dealership. We're delighted to hear that you had an excellent experience, including the speedy service and loaner delivery. We look forward to welcoming you back again and providing the same level of outstanding service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700