Tom Peacock Cadillac - Service Center

Had the car towed in without a specific appointment on a Monday morning. The Service Department worked us in and got us a loaner car until repairs were made. They also fixed an outstanding recall issue whi Monday morning. The Service Department worked us in and got us a loaner car until repairs were made. They also fixed an outstanding recall issue while the warranty repair work was being done, and we bought 4 new tires at the same time. The Service Representative (Alvis Young) communicated with us by phone and e-mail as the worked progressed with a full accounting of costs, so no surprises at the end. All the repairs and service items were completed by end of business on Wednesday, and we picked the car up on Thursday morning. A very good experience More

I brought in my used Cadillac SRX that I purchased from Tom Peacock Cadillac with specific issues I was having and listed them out for the service advisor, Alvis Young. Alvis gave me a diagnosis and a c Tom Peacock Cadillac with specific issues I was having and listed them out for the service advisor, Alvis Young. Alvis gave me a diagnosis and a cost of $4,100 after a couple of weeks which I agreed to with the expectation that the car would be fixed. After less than a month, the exact same issues started happening again. A service rep arranged to pick up my car and after a couple of weeks Alvis Young finally called and I was told a lot more money would have to be spent to fix my initial complaints, and I would need to look for the part on eBay. This was unacceptable to me. I tried to speak to the service director and General Manager and did not get a call back for several days. I spoke to the service director, Ron Samples, finally, after leaving several messages and was basically told that I am S-O-L after I would not agree to his proposal to pay half without listing all of my complaints in the paperwork. I even offered to list them in an email and he could send them back agreeing the complaints were addressed. He got upset with me. He changed his mind about paying half, refused to address my issues, and told me that I was being difficult. He told me he was picking up the loaner car and returning my car. All I wanted was the complaints that I brought the car in for to be fixed and after paying $4,100 due to Alvis Young’s misdiagnosis I should NOT have to pay another dime. Mr Alvis acknowledged he had given me wrong information regarding what would be needed to address all problems. I have never in my life received such poor customer service from the service advisor Alvis and from the service manager, Ron Samples. I am still in shock at how Mr. Samples treated me. Maybe because I am a female he felt he could talk to me any kind of way. Unbelievable! Check out the negative reviews and beware of Tom Peacock Cadillac service department. This is NOT an isolated incident. More

Dealership looks great. Service person was very good. Love the new waiting areas and fresh baked cookies Service person was very good. Love the new waiting areas and fresh baked cookies More

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed. Worst customer service ever don’t believe any sales rep when u get car worked or the warranty they will still charge u. More

Thank you Ron Samples, great representative. He has helped us out and we appreciate him He has helped us out and we appreciate him More

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

Always amazing customer service. They are prompt and curious. The staff is very knowledgeable and professional. Thank you They are prompt and curious. The staff is very knowledgeable and professional. Thank you More

My service was excellent and all expectations were met. I would recommend them to anyone. I would recommend them to anyone. More

The first time I came here to get my car oil changed, the service was very good. service was very good. More

I’m so happy being a customer with Tom Peacock I’ve bought two vehicles . And Mr. Alvis Young has always helped us with our customer service. We need more people like him.. Thank you bought two vehicles . And Mr. Alvis Young has always helped us with our customer service. We need more people like him.. Thank you More