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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
133 Reviews

133 Reviews of Tom Peacock Cadillac - Service Center

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September 17, 2024

Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth a More

by Tortugahine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

Great service. Great professional people. I would highly recommend the dealership. The new facilities is very nice. More

by Pmcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing professional service, and we're glad you enjoyed our new facilities. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

Another routine scheduled maintenance. As always, team performed well. Alvis is tops. Thanks again!! Well done. More

by Phil L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Paxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you had another successful maintenance visit at Tom Peacock Cadillac. I'm glad Alvis and the team met your expectations. I appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

Great service, everyone was polite and adviser Renee was excellent. I will be back when I need service More

by anthonyhooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you received great service from our team and that Renee made a positive impact during your visit. I appreciate your feedback and look forward to welcoming you back to Tom Peacock Cadillac whenever you need service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

Alvis and Rodney in Vogue Tire and Rim are a dynamic duo. They both are very professional and courteous. The overall team does a great job with customer service. More

by Revrodjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! I truly appreciate your kind words about Alvis, Rodney, and our team at Tom Peacock Cadillac. I'm thrilled to hear that you experienced great customer service. I look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 15, 2024

Excellent service and Tina worked to get a reduced price. I would recommend Tom Peacock. More

by joegrimjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Sep 17, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear you received excellent service and that Tina was able to assist you in getting a reduced price. Your recommendation means a lot to us. We look forward to serving you again at Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 15, 2024

Best Cadillac dealership in Houston! The customer service was so awesome, especially Joe he went above and beyond i could feel the empathy from him about my situation and I appreciated e More

by alley499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about your experience at Tom Peacock Cadillac. It's great to hear that Joe provided you with exceptional service and made your visit enjoyable. We strive to create a welcoming environment for all our customers, and we're delighted that you felt that during your time with us. We look forward to seeing you again for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 13, 2024

Joe was very helpful and professional. I appreciate all the good service from this dealership. I will definitely recommend the dealership to friends and family. Thanks. More

by Roger S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tom Peacock Cadillac responded

Thank you so much, Roger, for your wonderful review of Tom Peacock Cadillac! We're thrilled to hear that you found our service helpful and professional. Your recommendation to friends and family means a lot to us, and we look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 13, 2024

My service writer Renee was very helpful and made my experience easy. I would definitely recommend her and this dealership. More

by lindanew2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that Renee provided you with helpful service and made your experience at Tom Peacock Cadillac easy. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 13, 2024

Spear Pittman did a great job keeping me in the loop with the service on my Lyriq. Thank you so much! More

by Skinnyp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Spear kept you informed during your Lyriq service. At Tom Peacock Cadillac, we strive to provide excellent communication and service to our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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