Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Tom Peacock Cadillac - Service Center

Houston, TX

4.6
133 Reviews

133 Reviews of Tom Peacock Cadillac - Service Center

Sort by
September 24, 2024

Service is exceptional. They go beyond what is expected to care for customers. I will continue to use this dealership. More

by optreadwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvis Young
Report | Print
Sep 25, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the exceptional service at Tom Peacock Cadillac. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you'll continue to choose us. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 23, 2024

I thought I was gong to wait 1 hr after 2 hrs I was told my car still was not ready. I had to wait even longer on a loner More

by Carol Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to us at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 21, 2024

Best service and it was quick and the communication was perfect . I recommend Tom peacock Cadillac More

by Kazim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Tom Peacock Cadillac responded

Thank you for the fantastic review! We’re thrilled to hear that you had a quick and seamless experience with us at Tom Peacock Cadillac. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

This is my third lease vehicle and their service has always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac More

by owenceasar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experiences with Tom Peacock Cadillac have been exceptional and that Ed and Alvis have made a positive impact during your lease transactions. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

Great customer service. Very nice facility..Professional staff that are always willing to assist..Great experience! More

by Yolanda1598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service in a welcoming facility. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

It was great experience and advisor was very helpful and communicative. I would definitely recommend this dealership More

by Info@THTCars.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Tom Peacock Cadillac and that our advisor was helpful and communicative. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

Appointment scheduled for car maintenance need to improve greatly. Thanks to Mr. Dana Wheeler he always goes above and beyond to help me the customer. I think Tom Peacock assist the customer on the value o More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Wheeler
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. We appreciate your recognition of Dana's exceptional service at Tom Peacock Cadillac. We understand the importance of thorough vehicle maintenance, and we take your concerns about the fluids very seriously. Please feel free to reach out to us directly so we can address this matter and ensure your complete satisfaction. Your experience is important to us, and we are committed to maintaining our high standards. Thank you for choosing Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 19, 2024

Best service in the city and always taking care of me and my car! Will forever take my vehicle to this dealership! More

by AndrewArreaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the service at Tom Peacock Cadillac and that we consistently take care of you and your vehicle. We look forward to seeing you again for your future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 19, 2024

Renee was my service advisor, she did an excellent job at making sure my needs were taken care of! More

by mckinneycherice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled to hear that our service advisor took excellent care of your needs. Here at Tom Peacock Cadillac, we strive to provide top-notch service, and it's wonderful to know we succeeded. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 18, 2024

Very pleased to see the upgrades to the customer waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable More

by Houston5458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your thoughtful review! We’re glad to hear that you are pleased with the upgrades to the customer waiting area and that our service adviser was helpful and knowledgeable. We appreciate your feedback regarding the oil change wait time and the suggestion for status updates via text. Your input is invaluable as we strive for continuous improvement at Tom Peacock Cadillac. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

1
2
3
4
...
14