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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
129 Reviews

129 Reviews of Tom Peacock Cadillac - Service Center

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September 20, 2024

Great customer service. Very nice facility..Professional staff that are always willing to assist..Great experience! More

by Yolanda1598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service in a welcoming facility. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

It was great experience and advisor was very helpful and communicative. I would definitely recommend this dealership More

by Info@THTCars.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Tom Peacock Cadillac and that our advisor was helpful and communicative. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

Appointment scheduled for car maintenance need to improve greatly. Thanks to Mr. Dana Wheeler he always goes above and beyond to help me the customer. I think Tom Peacock assist the customer on the value o More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Wheeler
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Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. We appreciate your recognition of Dana's exceptional service at Tom Peacock Cadillac. We understand the importance of thorough vehicle maintenance, and we take your concerns about the fluids very seriously. Please feel free to reach out to us directly so we can address this matter and ensure your complete satisfaction. Your experience is important to us, and we are committed to maintaining our high standards. Thank you for choosing Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 19, 2024

Best service in the city and always taking care of me and my car! Will forever take my vehicle to this dealership! More

by AndrewArreaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the service at Tom Peacock Cadillac and that we consistently take care of you and your vehicle. We look forward to seeing you again for your future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 19, 2024

Renee was my service advisor, she did an excellent job at making sure my needs were taken care of! More

by mckinneycherice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled to hear that our service advisor took excellent care of your needs. Here at Tom Peacock Cadillac, we strive to provide top-notch service, and it's wonderful to know we succeeded. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 18, 2024

Very pleased to see the upgrades to the customer waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable More

by Houston5458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your thoughtful review! We’re glad to hear that you are pleased with the upgrades to the customer waiting area and that our service adviser was helpful and knowledgeable. We appreciate your feedback regarding the oil change wait time and the suggestion for status updates via text. Your input is invaluable as we strive for continuous improvement at Tom Peacock Cadillac. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth a More

by Tortugahine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

Great service. Great professional people. I would highly recommend the dealership. The new facilities is very nice. More

by Pmcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing professional service, and we're glad you enjoyed our new facilities. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

Another routine scheduled maintenance. As always, team performed well. Alvis is tops. Thanks again!! Well done. More

by Phil L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Paxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you had another successful maintenance visit at Tom Peacock Cadillac. I'm glad Alvis and the team met your expectations. I appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 16, 2024

Great service, everyone was polite and adviser Renee was excellent. I will be back when I need service More

by anthonyhooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that you received great service from our team and that Renee made a positive impact during your visit. I appreciate your feedback and look forward to welcoming you back to Tom Peacock Cadillac whenever you need service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

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