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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
126 Reviews

126 Reviews of Tom Peacock Cadillac - Service Center

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September 28, 2024

Customer service is excellent. Dealership waiting area is state of the art. Thorough maintenance of my vehicle. More

by fmbolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service and maintaining a comfortable environment for our customers. We appreciate your kind words about our dealership and the maintenance of your vehicle. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 27, 2024

Very nice and helpful! Checked on my warranty for a problem we were having. Oil change, tire rotation and car wash! Great job! More

by leahildebrandt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! I'm thrilled to hear that our team was able to assist you with your warranty and provide service like the oil change, tire rotation, and car wash. Your satisfaction is our priority here at Tom Peacock Cadillac. I look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 27, 2024

Had appt for oil change and had to wait 1. 5 hours and didn’t get carwash either. More

by Kmfrench59
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spear Pittman IV
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback regarding your recent experience at Tom Peacock Cadillac. I understand that a 1.5-hour wait for an oil change can be frustrating, and I appreciate you bringing this to my attention. I value your time and I am committed to providing timely service and the complimentary car wash. Please feel free to reach out to me so we can discuss your experience further. I hope to serve you better in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 24, 2024

Service is exceptional. They go beyond what is expected to care for customers. I will continue to use this dealership. More

by optreadwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvis Young
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Sep 25, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the exceptional service at Tom Peacock Cadillac. It's our goal to go above and beyond for our customers, and we're thrilled to hear that you'll continue to choose us. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 23, 2024

I thought I was gong to wait 1 hr after 2 hrs I was told my car still was not ready. I had to wait even longer on a loner More

by Carol Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. We understand that waiting longer than expected can be frustrating. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this in detail, please feel free to reach out to us at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 21, 2024

Best service and it was quick and the communication was perfect . I recommend Tom peacock Cadillac More

by Kazim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Tom Peacock Cadillac responded

Thank you for the fantastic review! We’re thrilled to hear that you had a quick and seamless experience with us at Tom Peacock Cadillac. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

This is my third lease vehicle and their service has always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac More

by owenceasar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experiences with Tom Peacock Cadillac have been exceptional and that Ed and Alvis have made a positive impact during your lease transactions. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

Great customer service. Very nice facility..Professional staff that are always willing to assist..Great experience! More

by Yolanda1598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service in a welcoming facility. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

It was great experience and advisor was very helpful and communicative. I would definitely recommend this dealership More

by Info@THTCars.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at Tom Peacock Cadillac and that our advisor was helpful and communicative. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 20, 2024

Appointment scheduled for car maintenance need to improve greatly. Thanks to Mr. Dana Wheeler he always goes above and beyond to help me the customer. I think Tom Peacock assist the customer on the value o More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Wheeler
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Sep 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. We appreciate your recognition of Dana's exceptional service at Tom Peacock Cadillac. We understand the importance of thorough vehicle maintenance, and we take your concerns about the fluids very seriously. Please feel free to reach out to us directly so we can address this matter and ensure your complete satisfaction. Your experience is important to us, and we are committed to maintaining our high standards. Thank you for choosing Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

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