Tom Peacock Cadillac - Service Center

Terrible at addressing issues Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part of the problem at hand because when they diagnosed it they heard it too. After the repairs, I still continued to hear the noise. Being discusted with the dealer I went to another mechanic shop and they heard the noise immediately and discovered it was a leak in the steering system. I want to remind you, Cadillac test drove my car after the repairs, heard the noise and ignored the noise. This is unacceptable to me and clearly shows that the repairmen are not interested in any other noises they hear. It seems the repair department is over booked and don’t t give the necessary attention to card being serviced. More

Best Service in Houston Tom Peacock Cadillac always has best service and they take care of your vehicle,me and my husband we trust this place, and John Fisk his the star of t Tom Peacock Cadillac always has best service and they take care of your vehicle,me and my husband we trust this place, and John Fisk his the star of this place, really he do excellent Job. we always recommended Tom Peacock Cadillac to the friends and family. Thank you, Jillian More

CADILLAC 2017 CT6 Services Absolutely awesome experience Services A+++! TOM Peacock #1 in Texas!!! I have 2017 CT6 the media screen stop working and has big issue I took my car Absolutely awesome experience Services A+++! TOM Peacock #1 in Texas!!! I have 2017 CT6 the media screen stop working and has big issue I took my car to other Cadillac dealer they don't fix it correctly!!! finally I went to TOM Peacock service and they repaired it as supposed to be working and I'm really happy to get my car fixed of course it took time to be repair but best of all they are professional and I talk to JOHN FISK his was worth my time visiting service Tom Peacock and I strongly recommend JOHN FISK his 7 Stars costumers service is very Helpful and easy to deal with (schedule, car loan and connection, plus answered all my questions with great patience, simultaneously had facility tour. I'll definitely do business here again thank you for fix my car and see you soon!!!!! More

Excellent Service! I have used this dealership for many years and have exclusively worked with Tommy Simon. My lease will be up soon and Tommy will again be my go to sal I have used this dealership for many years and have exclusively worked with Tommy Simon. My lease will be up soon and Tommy will again be my go to salesperson. He has already contacted me and we have talked about the next steps. He takes the time to know what I want and does everything he can to make my visit simple and easy. I truly trust Tommy and as long as he is there Tom peacock has my business. More

Great service department Recently I had a great experience in service. Came in for an oil change and tires for our SRX and the service advisor was very knowledgeable and a rea Recently I had a great experience in service. Came in for an oil change and tires for our SRX and the service advisor was very knowledgeable and a really nice guy. I love how they bring the computer to you so you check in right at the car. They handled everything very quickly and the tire pricing was VERY competitive. Great job!! More

Rude and poor service I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I bought the car I was told I could always get a loaner for service. I have not had an issue with getting one until today when I was told I must have an appointment and I should go somewhere else because they could not service my car. The service writer walked away from my car in the middle of the conversation and one of the sales managers laughed at me when I called to dealership. This is what Cadillac service looks like I guess. Very disappointed. More

Car has serious issue. Dealership said they cannot repair. Worst dealership ever. Ignorant service advisor, who does not know much about the car. Rude management. Un-reliable vehicle. Avoid at all cost. Not wo Worst dealership ever. Ignorant service advisor, who does not know much about the car. Rude management. Un-reliable vehicle. Avoid at all cost. Not worth the money and troubles More