Tom Peacock Cadillac - Service Center

Outstanding Customer Service!!! My husband and I were on vacation with our family out of state and our 2016 Cadillac broke down. We had it towed to a small dealership in KY. The serv My husband and I were on vacation with our family out of state and our 2016 Cadillac broke down. We had it towed to a small dealership in KY. The service we were receiving from the dealership in KY was horrible. They kept telling us that the part was on back order. My husband contacted Tom in the service department to see if he could help us. Mr. Peacock went ABOVE and BEYOND to help us, even though they weren't doing the warranty work. He located the part for us. Without his help this experience would have been horrible. Mr. Peacock arranged for us to get a loaner car once we got back to Texas. Thank you so much Tom!!! You have made a forever customer in us. Never again will we go anywhere else to purchase another vehicle!!! You are the best!!! More

Darrell McCormick always remember me and took care our needs, acted with professionalism. A driver at time to time brought out a loaner car while repairs were being met always remember me and took care our needs, acted with professionalism. A driver at time to time brought out a loaner car while repairs were being met. More

Cadillac Emergency Roadside Service I had Emergency Roadside Service today(2/28/2017) with Mr. Garth Guy. He was Prompt, Polite, Courteous and Knowlegeable. I was back on the road in min I had Emergency Roadside Service today(2/28/2017) with Mr. Garth Guy. He was Prompt, Polite, Courteous and Knowlegeable. I was back on the road in minutes with my Escalade. Thanks Mr Guy & Tom Peacock Cadillac & Cadillac Emergency Roadside Service. Well Done! More

Excellent sales and service, including Leonard Young! The detailed instruction, price comparison, and follow-up customer care were far superior than expected. When we are ready to make another purchase, T The detailed instruction, price comparison, and follow-up customer care were far superior than expected. When we are ready to make another purchase, Tom Peacock will be on the top of our list. We are very grateful for the attention of salesperson, Leonard Young and his attention to details. More

Excellent service Very satisfied with the great customer service I received at Peacock!!! I received a loaner car, no problem......I tell you with past dealerships it Very satisfied with the great customer service I received at Peacock!!! I received a loaner car, no problem......I tell you with past dealerships it is a problem. Car was repaired quickly and I was called as soon as it was done. They do excellent work at Peacock. Nice to see their service is as great as their sales!! Renewing my faith in Cadillacs!! Excellent job Peacock Cadillac. (Disregard the screen name....I'm a happy gal.) More