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Tom Peacock Cadillac - Service Center
Houston, TX
129 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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129 Reviews of Tom Peacock Cadillac - Service Center
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January 12, 2018
Great service department Recently I had a great experience in service. Came in for an oil change and tires for our SRX and the service advisor was very knowledgeable and a rea Recently I had a great experience in service. Came in for an oil change and tires for our SRX and the service advisor was very knowledgeable and a really nice guy. I love how they bring the computer to you so you check in right at the car. They handled everything very quickly and the tire pricing was VERY competitive. Great job!! More
by Wediehl
Employees Worked With
Anders Stark
December 02, 2017
Rude and poor service I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I bought the car I was told I could always get a loaner for service. I have not had an issue with getting one until today when I was told I must have an appointment and I should go somewhere else because they could not service my car. The service writer walked away from my car in the middle of the conversation and one of the sales managers laughed at me when I called to dealership. This is what Cadillac service looks like I guess. Very disappointed. More
by Amiller20
Employees Worked With
Tom Peacock
November 30, 2017
Freddie Powers is by far the best! I purchased my pre-owned SRX from Freddie Powers and he was the best salesman. He took care of me and made the experience great. I had a minor hiccup I purchased my pre-owned SRX from Freddie Powers and he was the best salesman. He took care of me and made the experience great. I had a minor hiccup with my vehicle and it had to be serviced. Freddie made sure everything was taken care of and now I'm up and rolling again. Thanks so much Freddie for your professionalism and always putting the customer first!!! T. Mayfield More
by tmay
Employees Worked With
Freddie Powers
July 29, 2017
Car has serious issue. Dealership said they cannot repair. Worst dealership ever. Ignorant service advisor, who does not know much about the car. Rude management. Un-reliable vehicle. Avoid at all cost. Not wo Worst dealership ever. Ignorant service advisor, who does not know much about the car. Rude management. Un-reliable vehicle. Avoid at all cost. Not worth the money and troubles More
by Joe
Employees Worked With
Sabrina Simmons
July 15, 2017
Outstanding Customer Service!!! My husband and I were on vacation with our family out of state and our 2016 Cadillac broke down. We had it towed to a small dealership in KY. The serv My husband and I were on vacation with our family out of state and our 2016 Cadillac broke down. We had it towed to a small dealership in KY. The service we were receiving from the dealership in KY was horrible. They kept telling us that the part was on back order. My husband contacted Tom in the service department to see if he could help us. Mr. Peacock went ABOVE and BEYOND to help us, even though they weren't doing the warranty work. He located the part for us. Without his help this experience would have been horrible. Mr. Peacock arranged for us to get a loaner car once we got back to Texas. Thank you so much Tom!!! You have made a forever customer in us. Never again will we go anywhere else to purchase another vehicle!!! You are the best!!! More
by Saltsman
Employees Worked With
Tom Peacock
July 10, 2017
Darrell McCormick always remember me and took care our needs, acted with professionalism. A driver at time to time brought out a loaner car while repairs were being met always remember me and took care our needs, acted with professionalism. A driver at time to time brought out a loaner car while repairs were being met. More
by bartonjimbo
Employees Worked With
Darrell McCormick
February 28, 2017
Cadillac Emergency Roadside Service I had Emergency Roadside Service today(2/28/2017) with Mr. Garth Guy. He was Prompt, Polite, Courteous and Knowlegeable. I was back on the road in min I had Emergency Roadside Service today(2/28/2017) with Mr. Garth Guy. He was Prompt, Polite, Courteous and Knowlegeable. I was back on the road in minutes with my Escalade. Thanks Mr Guy & Tom Peacock Cadillac & Cadillac Emergency Roadside Service. Well Done! More
by WJJ
Employees Worked With
Garth Guy
February 20, 2017
Excellent sales and service, including Leonard Young! The detailed instruction, price comparison, and follow-up customer care were far superior than expected. When we are ready to make another purchase, T The detailed instruction, price comparison, and follow-up customer care were far superior than expected. When we are ready to make another purchase, Tom Peacock will be on the top of our list. We are very grateful for the attention of salesperson, Leonard Young and his attention to details. More
by Marilyn S. Fiddmont
Employees Worked With
Leonard Young
February 23, 2016
Excellent service Very satisfied with the great customer service I received at Peacock!!! I received a loaner car, no problem......I tell you with past dealerships it Very satisfied with the great customer service I received at Peacock!!! I received a loaner car, no problem......I tell you with past dealerships it is a problem. Car was repaired quickly and I was called as soon as it was done. They do excellent work at Peacock. Nice to see their service is as great as their sales!! Renewing my faith in Cadillacs!! Excellent job Peacock Cadillac. (Disregard the screen name....I'm a happy gal.) More
by Disgruntled
Employees Worked With
Fernando
