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Tom Peacock Cadillac - Service Center
Houston, TX
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Tom Peacock Cadillac - Service Center
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May 25, 2024
Service was completed ahead of schedule, advisor was pleasant and even though under going construction, easy to get completed pleasant and even though under going construction, easy to get completed More
by Lmesparza05
Employees Worked With
April 05, 2024
muy mal el departamento de servicio no lo recomiendo 👎🏻👎🏻👎🏻👎🏻🙀🙀😱😱🏃♂️🏃♂️🏃♂️🏃♂️ muy malo no sirve ese departamento 👎🏻👎🏻👎🏻👎🏻🙀🙀😱😱🏃♂️🏃♂️🏃♂️🏃♂️ muy malo no sirve ese departamento More
by Miguelazcona01
Employees Worked With
February 01, 2024
My wife went into service today at Tom Peacock Cadillac, N. Fwy location with a concern about a burning smell in our 2023 CT5 that we've only had a month. She was told we ran over a plastic bag that was cau N. Fwy location with a concern about a burning smell in our 2023 CT5 that we've only had a month. She was told we ran over a plastic bag that was causing the burning smell. She was also told the service department would have to charge her to remove what was left of the bag. Also told her she should just drive the vehicle until the rest of the plastic burnt off. This is a safety issue because burning plastic puts off fumes that can be harmful to someone especially in the close confines of a car's interior. Here's another typical case of a female getting the run around when it comes to car service. The service department already has the car on a lift. Supposedly identified the source of the smell but refused to remove what they could because they said the plastic is in areas where parts would have to be removed to remove the plastic. I call xx on this and pure LAZINESS on part of the service department! I am not a very happy customer because they did not want to help my wife because something like this is preventive maintenance that could cause a more serious situation later on holding Cadillac responsible. Bad service today and I'll remember this going forward. More
by Sarge
Employees Worked With
Mike Tankersley
June 23, 2023
They’ve had my vehicle for a week I still don’t have a status report. I’ve been calling all day and no one answers the phone in any department. It’s been a while since I’ve been this frustrated with servi status report. I’ve been calling all day and no one answers the phone in any department. It’s been a while since I’ve been this frustrated with service. More
by Cedwards7723
Employees Worked With
Ricardo Canizales
April 18, 2023
Worse service ever. The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire ab The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire about a loaner or the shuttle. He started to look into a monitor himself and mumbled to them them if they heard him. He repeated 3 times to them as to what he was needing and they still didn't know what he needed. I asked for my car key and walked away. More
by Liz
December 20, 2021
Once again your dealership hit a home run !!!! I drop my car off for warranty work Anders had me in and out in less than two hours for something I thought would take four !!!! I say the same thing every ti car off for warranty work Anders had me in and out in less than two hours for something I thought would take four !!!! I say the same thing every time Anders needs a raise !!!!!!! More
by V car
Employees Worked With
Wyatt McCulloch, Anders Stark
September 16, 2021
Took my vehicle in for service and they changed alternator and a sensor 2 days later vehicle had same issue. Took my vehicle back they changed my dash cluster and 2 days later very same issue. Spen alternator and a sensor 2 days later vehicle had same issue. Took my vehicle back they changed my dash cluster and 2 days later very same issue. Spent $2,300 to no success of vehicle being repaired. Not to mention that I've been out of a vehicle for over a month and a week and never was l offered a loaner. I could never get in contact with the service rep. I understand that cars can be complex at time but continue to pay for the same problem is not good business practice along with poor communication! J. Hampton More
by jhampton
Employees Worked With
Ricardo Canizales
June 23, 2021
My sunroof was leaking I drop my car off on 5/8/21 picked up 5/12/21. Three weeks later I had the same problem with my car. I drop my car off 6/10/21 spear Pittman text on 6/18/21 @ 6:30 p.m stating that my up 5/12/21. Three weeks later I had the same problem with my car. I drop my car off 6/10/21 spear Pittman text on 6/18/21 @ 6:30 p.m stating that my car was ready. I called every day checking on my vehicle he couldn’t give me a pickup date. I asked if I could return the loaner car on my day off 6/23/21 because I work from 5:30 am to 7:00 p.m sometimes I have to work overtime. I received threats from spear Pittman my service advisor and Lori Jenkins. They called and texted twice a day sometimes at 12:00 a.m. I was told I would have to pay late fee and 75 dollar rental fee. I had to leave my job 3 hours early to return a loaner car. They were very unprofessional. More
by britt2052
June 01, 2021
All staff were excellent and very friendly. They took extremely good care of me and I wil be coming back with any other car needs. extremely good care of me and I wil be coming back with any other car needs. More
by alexenriquez9
