Tom Peacock Cadillac - Service Center

Worse service ever. The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire ab The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire about a loaner or the shuttle. He started to look into a monitor himself and mumbled to them them if they heard him. He repeated 3 times to them as to what he was needing and they still didn't know what he needed. I asked for my car key and walked away. More

Roadside assistance, Mr Garth was sent to help. He was efficient and professional. Happy customer!!! He was efficient and professional. Happy customer!!! More

Once again your dealership hit a home run !!!! I drop my car off for warranty work Anders had me in and out in less than two hours for something I thought would take four !!!! I say the same thing every ti car off for warranty work Anders had me in and out in less than two hours for something I thought would take four !!!! I say the same thing every time Anders needs a raise !!!!!!! More

Took my vehicle in for service and they changed alternator and a sensor 2 days later vehicle had same issue. Took my vehicle back they changed my dash cluster and 2 days later very same issue. Spen alternator and a sensor 2 days later vehicle had same issue. Took my vehicle back they changed my dash cluster and 2 days later very same issue. Spent $2,300 to no success of vehicle being repaired. Not to mention that I've been out of a vehicle for over a month and a week and never was l offered a loaner. I could never get in contact with the service rep. I understand that cars can be complex at time but continue to pay for the same problem is not good business practice along with poor communication! J. Hampton More

My sunroof was leaking I drop my car off on 5/8/21 picked up 5/12/21. Three weeks later I had the same problem with my car. I drop my car off 6/10/21 spear Pittman text on 6/18/21 @ 6:30 p.m stating that my up 5/12/21. Three weeks later I had the same problem with my car. I drop my car off 6/10/21 spear Pittman text on 6/18/21 @ 6:30 p.m stating that my car was ready. I called every day checking on my vehicle he couldn’t give me a pickup date. I asked if I could return the loaner car on my day off 6/23/21 because I work from 5:30 am to 7:00 p.m sometimes I have to work overtime. I received threats from spear Pittman my service advisor and Lori Jenkins. They called and texted twice a day sometimes at 12:00 a.m. I was told I would have to pay late fee and 75 dollar rental fee. I had to leave my job 3 hours early to return a loaner car. They were very unprofessional. More

All staff were excellent and very friendly. They took extremely good care of me and I wil be coming back with any other car needs. extremely good care of me and I wil be coming back with any other car needs. More

Had an appointment Saturday with John To see used car to see a 2015 Cadillac. When we arrived John did not inform us car was sold past us off like trash. There was a manager that did try to remedy the situ see a 2015 Cadillac. When we arrived John did not inform us car was sold past us off like trash. There was a manager that did try to remedy the situation by Showing us another car , But no one could find the keys. I remember a Gray 2016 ATS out front and I was gonna take that for a test ride but also no one could find the keys. For a family business this is a horrible way to treat a family that Spent it's afternoon With you. I want to point out there also was a guy named Freddy that tried to make things better. I was very excited to come out there today because in July I was in a hit-and-run accident and I'm finally getting a car. Not what I expected. Final note I did not give Tom peacock 5 stars More

Garth Guy (Roadside Assistance) On 4/25/19 I was in urgent need of roadside assistance. My location was approximately 26 miles from Tom Peacock. Garth Guy arrived in record time. He On 4/25/19 I was in urgent need of roadside assistance. My location was approximately 26 miles from Tom Peacock. Garth Guy arrived in record time. He diagnosed and resolved issue, again, in record time. Garth is professional, courteous, respectful, extremely knowledgeable and skilled. Service after the sale is just as important as the sale. Gary is a great representation /representative of that service and of Tom Peacock. Thanks Garth!! More

I’m Ruined. I am ruined! I can never buy from any other dealership. I will only buy from Tom Peacock Cadillac! We’ve purchased 3 Cadillac’s from Tom Peacock Ho I am ruined! I can never buy from any other dealership. I will only buy from Tom Peacock Cadillac! We’ve purchased 3 Cadillac’s from Tom Peacock Houston in the past 10 years we’ve lived here. I have been completely spoiled and can never go back to anyone else! The sales department is great to work with but what really sells the car to me is the service department! Yes! You read that correctly! I am a busy woman and I appreciate a high end service department!! We have owned several BMW’s and other luxury brand cars but none of the service departments in town compare to Darrell McCormick at the Tom Peacock Service center in Houston. I have had issues with so many service departments and we have 2 daughters that share a BMW and I regret that purchase because dealing with The Woodlands BMW sales and service departments has been a negative experience. I live in The Woodlands and Darrell, from the Cadillac Service department, will send someone to me wherever I am to switch out my car with a beautiful loaner Cadillac while the service is performed on my car. Within no time , I receive a call from Darrell letting me know the status of my vehicle. When my car is ready it is washed and returned to me wherever I am. I pay for the service over the phone (the loaner cars are free!) and rarely have to drive to the service center. I should mention that the service center waiting area is very nice. They even have a quiet area for readers, etc. they have complimentary food and drinks and the one time I had to go up there everyone was very nice and they worked on my vehicle quickly. I prefer to have my car services done by going on the app to schedule an appointment with Darrell. Darrell can see the status of my oil life as well as several other features due to the technology of advanced algorithm and on board computer system. If I do need to call and leave a message however, he is prompt to return my call. He has always been a gentleman and I’ve never had that “you’re dumb about car’s” feeling that I get from other service people in the past. Darrell is so respectful, professional and genuinely kind. The service is always done properly and I have grown to trust this service department completely because Darrell is so honest. More

Great service again We had some minor body work done and the team was great as has always been our experience at this dealer. We had a few additional issues that needed t We had some minor body work done and the team was great as has always been our experience at this dealer. We had a few additional issues that needed to be looked at and they are doing that now, great job Darrel More