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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
128 Reviews

128 Reviews of Tom Peacock Cadillac - Service Center

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November 17, 2024

Spear is amazing. He’stays on top of it and great communicator. I had a great experience More

by Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Tom Peacock Cadillac, and we appreciate your kind words about Spear. Our team strives to provide excellent communication and service. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 15, 2024

Service was great. My service advisor Alvis Young took really good care of me. Took a while 3 hour wait with an appointment. More

by L. Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Alvis took great care of you during your visit to Tom Peacock Cadillac. We appreciate your patience with the wait time and your understanding. We look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 10, 2024

Service has been delightful experience so far in our relationship and we look forward to many more years of similarly experience. More

by Tom.sanders3316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabel in Service
Nov 13, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your experience with Tom Peacock Cadillac has been delightful. We truly value your relationship with us and look forward to many more years of excellent service. If you need anything in the future, please don’t hesitate to reach out! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 08, 2024

This dealership is very outstanding, The service advisor is very courteous and get the job done timely. The service supervisor is always on top of his job and very knowledgeable & professional More

by Willie Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Steward
Nov 12, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about our service advisor and supervisor at Tom Peacock Cadillac. It's great to hear that you had a positive experience with us. We strive to provide knowledgeable and professional service, and we're glad you noticed. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 30, 2024

Tom peacock Cadillac is great at their customer service and very efficient with car services More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and found our car services to be efficient at Tom Peacock Cadillac. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 23, 2024

I am totally disgusted with the Service and Sales department at Tom Peacock Cadillac in Houston. I have purchased (4) vehicles from this dealership and dealt with them for over 20 years. The ethics More

by K. Bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spear Pittman IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Guidry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Tom Peacock Cadillac responded

We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700

October 08, 2024

Great service and great work,clean place and truck was washed good people call quality work. Very professional More

by Ryderak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Tom Peacock Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that you experienced great service and quality work at Tom Peacock Cadillac. Keeping our facility clean and our vehicles well-maintained is important to us, and we're glad it made a difference for you. We appreciate your kind words about our team and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 08, 2024

Alvis is awesome. He is courteous and friendly, and he always takes great care of me. More

by kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Alvis provided you with courteous and friendly service at Tom Peacock Cadillac. It's great to know that he takes such good care of you. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 05, 2024

Very fast, wonderful service. The tech was very personable and friendly. Couldn’t be more pleased! More

by Miztacrowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Guy
Oct 08, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We at Tom Peacock Cadillac are thrilled to hear that you experienced fast and friendly service. We strive to provide a personable experience, and it’s fantastic to know we met your expectations. We look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 02, 2024

Great service, friendly and helpful people, communicated well, easy process, all around great experience. Thanks More

by Davedunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Tom Peacock Cadillac. Our team strives to provide excellent service, and it's wonderful to know that we can assist you effectively. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

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