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Tom Peacock Cadillac - Service Center

Houston, TX

4.6
133 Reviews

133 Reviews of Tom Peacock Cadillac - Service Center

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December 05, 2024

Took my car to service. They were so helpful and professional and took good care of us. Freddy was our advisor and provided excellent service. This dealer is not close to wh More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Tom Peacock Cadillac responded

Thank you, Barbara, for your wonderful review! I'm thrilled to hear that Freddy provided you with excellent service and that our team at Tom Peacock Cadillac took great care of you during your visit. I truly appreciate your willingness to travel for our service and look forward to seeing you again in the future! Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

December 05, 2024

The Advisor was super nice and helpful the only problem was the car wash services 👎 More

by Cjnmjr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel
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Dec 06, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. I'm glad to hear that our advisor was super nice and helpful. We understand your concerns regarding the car wash services and appreciate your input. Please feel free to reach out to me directly so we can discuss this further and improve your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700

December 04, 2024

I enjoyed my stay in their new waiting room. Offices are very nice and comfortable More

by amacklee1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Tom Peacock Cadillac responded

Thank you for the wonderful feedback! I'm thrilled to hear that you enjoyed your time in our new waiting room at Tom Peacock Cadillac. Your comfort is our priority, and I look forward to welcoming you back again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 23, 2024

From my purchase with Tkeyah, to my recent experience at the service department with Valeria, Isabela, and Izzy, I would like to thank you all for your patience, your professionalism, and your knowledge in More

by victoriaejones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valeria, Isabela, Izzy
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Nov 25, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your wonderful review! I truly appreciate your kind words about Tkeyah and our service team, including Valeria, Isabela, and Izzy. At Tom Peacock Cadillac, I strive to provide excellent service and support, and it's encouraging to hear that our efforts made a positive impact on your experience. I look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 22, 2024

Took care of my issue same day. Appreciate Spear for getting me in and back on the road. More

by VEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Tom Peacock Cadillac responded

Thank you for your review! We’re thrilled to hear that Spear was able to assist you promptly and get you back on the road. We appreciate your business and look forward to seeing you again at Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 17, 2024

Spear is amazing. He’stays on top of it and great communicator. I had a great experience More

by Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Tom Peacock Cadillac, and we appreciate your kind words about Spear. Our team strives to provide excellent communication and service. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 15, 2024

Service was great. My service advisor Alvis Young took really good care of me. Took a while 3 hour wait with an appointment. More

by L. Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Alvis took great care of you during your visit to Tom Peacock Cadillac. We appreciate your patience with the wait time and your understanding. We look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 10, 2024

Service has been delightful experience so far in our relationship and we look forward to many more years of similarly experience. More

by Tom.sanders3316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabel in Service
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Nov 13, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your experience with Tom Peacock Cadillac has been delightful. We truly value your relationship with us and look forward to many more years of excellent service. If you need anything in the future, please don’t hesitate to reach out! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 08, 2024

This dealership is very outstanding, The service advisor is very courteous and get the job done timely. The service supervisor is always on top of his job and very knowledgeable & professional More

by Willie Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Steward
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Nov 12, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about our service advisor and supervisor at Tom Peacock Cadillac. It's great to hear that you had a positive experience with us. We strive to provide knowledgeable and professional service, and we're glad you noticed. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 30, 2024

Tom peacock Cadillac is great at their customer service and very efficient with car services More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and found our car services to be efficient at Tom Peacock Cadillac. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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