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Tom Peacock Cadillac

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
272 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 272 reviews

July 18, 2024

All the stuff are amazing! They treated us as their friends. We had a great time at there. More

by Fan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for the kind words. We're thrilled you had a great experience with us and felt like friends. We look forward to welcoming you back next time or feel free to share your experience with others! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 17, 2024

Great service and friendly knowledgeable staff who keep you informed with regards to your service needs More

by drlamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and sharing your positive experience with us! We appreciate your kind words about our friendly and knowledgeable staff. We look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 16, 2024

Awesome, experience! Thank you for taking care of me, Billie Collins. Great hospitality. I am very grateful. More

by sample.gwendolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your experience! I am delighted to hear that you had an amazing time, and I truly appreciate your kind words about the great hospitality you received. I look forward to assisting you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Jesus was great at working with us on everything we asked. The business was nice and clean. The only thing that could improve on would be honest about timing when told something, but overall it was goo More

by dashtw0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Dougan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your feedback with us! We appreciate your kind words about Jesus and our business. We understand your point about being more transparent with timing and will work on improving that aspect. We value your business and hope to see you again at Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Tom Peacock Cadillac is a phenomenal dealership that really cares about their customers. I just want to say thank you for all the awesome customer service I received this past week, from Mr. Alvis in s More

by ER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your 5-star review! We are delighted to hear about the exceptional customer service you received from our team, including Mr. Alvis, Ms. Jones, Mike, Steven, and Mr. Thomas. At Tom Peacock Cadillac, we strive to provide a warm and welcoming experience for all our customers. We truly appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Bought a Yukon Denali and the process was smooth. Had a few hiccups after the purchase but the dealership worked with me and we got most of it all taken care. Would recommend working with Mike Willia More

by joelresendez79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Alonso
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Jul 17, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback! We're glad to hear that your experience buying a Yukon Denali at Tom Peacock Cadillac was smooth overall. We appreciate your understanding regarding the hiccups after the purchase and are pleased that our team was able to assist you in resolving those issues. Your recommendation means a lot to us! If you need anything further, please feel free to reach out. We look forward to serving you again! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 15, 2024

Exelent service and dealership. Thank you for the speedy service and loaner delivery! That is why I keep coming back, please don't change! More

by James M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, James! We appreciate your kind words about our service and dealership. We're delighted to hear that you had an excellent experience, including the speedy service and loaner delivery. We look forward to welcoming you back again and providing the same level of outstanding service. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Always a friendly atmosphere and excellent service dept. Prompt service and always a clean waiting area. More

by VLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and taking the time to leave such kind feedback. We are thrilled to hear about your positive experience with our service department and our friendly atmosphere. We appreciate your business and look forward to welcoming you back in the future. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

I didn’t have an appointment but the service crew didn’t blink an eye. They took care of my vehicle. I’m not sure of the names of the 2 gentleman that assisted me in the service department, but they were More

by jacquitx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the 5-star review, Jacqui! We are delighted to hear about your positive experience at Tom Peacock Cadillac, especially with the service crew at our 45 North location. We're thrilled that our team provided you with exceptional service and made you feel welcomed. Gabriel is indeed a valuable member of our family here, and we are grateful for your kind words. We look forward to welcoming you back for your next service visit, and please feel free to share your experience with others. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Tom Peacock Cadillac has provided one of the best dealer experiences I have ever witnessed. With that said, I have had times in the past when it's been difficult to schedule service. Beyond that hurdle, More

by ahsanzahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us, Ahsan! We appreciate your feedback and are thrilled to hear that you have had excellent service experiences with Tom Peacock Cadillac. We understand the challenge you faced in scheduling service and would like to improve that process for you in the future. Please feel free to reach out to us directly so we can assist you further. We look forward to providing you with even better service next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

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