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Tom Peacock Cadillac

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
272 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 272 reviews

August 16, 2024

By far the most stress free and seamless car buying experience I’ve ever had. Jeff was amazing and I was in and out in just about 2 hours. Top notch service, I know where I’m sending my friends and fam More

by AdrianlovesSubies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lofton
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Aug 17, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that you had a stress-free and seamless car buying experience with us at Tom Peacock Cadillac. Jeff will be delighted to know he made such a positive impact. I appreciate your recommendation and look forward to serving your friends and family in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 15, 2024

I’m so happy being a customer with Tom Peacock I’ve bought two vehicles . And Mr. Alvis Young has always helped us with our customer service. We need more people like him.. Thank you More

by maryhelenlara56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your kind words! We truly appreciate your loyalty, and we're thrilled to hear about your positive experiences with us at Tom Peacock Cadillac. Alvis is indeed a great asset to our team, and it's wonderful to know he has provided you with exceptional service. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 31, 2024

Extremely Disappointed. The salesman, Mr. Tommie Simeon has gone above and beyond to assist. He has been great. Alvis Young, service dept, has struggled to provide good serv More

by wjones80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvis Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Tom Peacock Cadillac responded

Thank you for sharing your experience with us. I appreciate your kind words about Tommie and his dedication in assisting you. However, I understand your frustration regarding the service department and your ongoing issues with the SRX. Your concerns are important to me, and I want to ensure they are addressed properly. Please reach out to me at Tom Peacock Cadillac, so we can work together to find a solution for you. I value your feedback and are committed to improving your experience. Sincerely, Steve Hainline | General Manager | 281.443.7700

Aug 14, 2024 -

wjones80 responded

Mr. Hainline, I am exhausted from trying to find some resolution to this problem. I have left two messages with the receptionist for you but no return. call. However, Mr. Alvis Young has contacted me to state Tom Peacock will order the part to fix my car, but the cost will be $1400. Initially he stated I had to look for it. I did not agree, May 2024, I took my car in for service. I told them that several of the warning lights were on the dashboard to include the stabilitrack light. The car was delivered to me on 6//1/24. I was told it was the fuel pump that was cauing all the problems I had listed. In addition I needed an air condition compressor. I was told that would solve all of my problems. On June 28, I had some of the same problems. I was driving the car and several lights came on and the stabilitrack warning. This was the same problem but Mr. Alvis said it was not. He told me I needed a brake system control module. I need to find the part and bring it back to Tom Peacock to fix and it would cost me an estimated 700. Mr. Ron Samples calls and states it is not a Tom Peacock issue but after a long conversation, he agrees to pay half. But after several conversation with him and Alvis independently, he states he is going to bring my car back. He refused to service. Why? Because I asked him to put the agreement in writing because Alvis sent a car repair agreement that did not list my concerns. He told me he was picking up his car and I could take my car to another dealer. I do not understand his frustration with me wanting all my concerns documented again. I need to speak to someone who is going to be fair. I was agreeing to pay 700 for something that should have already been fixed. Mr. Samples states he is so frustrated with me because I want the paper tracking. Today, while I'm on the phone with my salesman, Mr. Alvis calls and states he is sorry, but he misspoke. The repair will not fix the stabilitrack problem. He knows the technician recorded that the fuel pump would, but it didn’t. At this point, Mr. Young is checking with the technician to see what the problem is. In the meantime, Mr. Samples is sending someone to pick up the loaner and drop my car off because he believes I am going around and around with him. Yes, because I need clear documentation that the car is fixed to avoid returning it a 3rd time and paying more money. Thanks in advance for your assistance. If you are not the person who can address this matter, please provide me a name and number in the hierarchy. I will await your response.

July 25, 2024

Willingness to assist. Spear went above and beyond to find a missing part to console so I could open. Found someone to address each issue and arranged for follow up on reca More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Office staff
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Jul 25, 2024 -

Tom Peacock Cadillac responded

Thank you, Evelyn, for your kind words and 5-star review. At Tom Peacock Cadillac, we always go the extra mile to ensure our customers receive exceptional service, especially during challenging times. We appreciate your acknowledgment of Spear's outstanding assistance and our office staff's personal touch. We're glad we could help you with the missing part and address all your concerns comprehensively. Please do visit us again, and feel free to share your positive experience with others. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 23, 2024

I have always received excellent service from Tom Peacock. Even with miscommunications my Little Cadillac got great service. More

by rrnoel26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We are thrilled to hear about your positive experience with our service team. We are dedicated to providing top-notch service for every customer and every Cadillac. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 19, 2024

Great service and helpful people. They answered all my questions and got the job done. More

by Cyndi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Dillard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Postell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac, Cyndi! We're glad to hear that you had a great experience with our helpful team. If you have any more questions in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Beautiful new building at Tom Peacock Cadillac. The service advisor was amazing and helpful. Got my car serviced and washed. More

by mr.quick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for the fantastic 5-star review of Tom Peacock Cadillac! We are thrilled to hear that you had a great experience with our service advisor and that you were pleased with the service on your car. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Everyone at Tom Peacock is amazing. Spear is the best service advisor on staff. I always fell like they listen and do everything to get me back on the road. Thanks, Tom Peacock and Spea More

by twinzmom1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac! We appreciate your kind words and are thrilled to hear about your positive experience with Spear. We look forward to assisting you again in the future and appreciate you sharing your feedback with us. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

I like the dealership but not the service department. It is horrible. Joe does not communicate once he gets your car. I waited almost a month before my car was ready and yet it still wasn’t repaired. I h More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your vehicle needs. We appreciate your feedback on your experience with our service department. We understand your frustrations and want to ensure you that we are taking steps to address this issue. Please feel free to reach out to us directly so we can further discuss your concerns and work towards a solution together. Thank you again for bringing this to our attention. Sincerely, Steve Hainline | General Manager | 281.443.7700

July 18, 2024

Very professional, pleasant staff from service department, salesman, financial department, etc. To Walt Thomas and Gabriel, I will give a ten out of ten!!😊 More

by bettyja7619
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walt Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel
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Jul 19, 2024 -

Tom Peacock Cadillac responded

Thank you so much for the wonderful review and recognizing our professional staff at Tom Peacock Cadillac. We're thrilled to hear about your positive experience with Walt and Gabriel. We appreciate the kind words and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

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