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Tom Peacock Cadillac

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
275 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 275 reviews

September 13, 2024

Joe was very helpful and professional. I appreciate all the good service from this dealership. I will definitely recommend the dealership to friends and family. Thanks. More

by Roger S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Wolf
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Sep 16, 2024 -

Tom Peacock Cadillac responded

Thank you so much, Roger, for your wonderful review of Tom Peacock Cadillac! We're thrilled to hear that you found our service helpful and professional. Your recommendation to friends and family means a lot to us, and we look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 13, 2024

My service writer Renee was very helpful and made my experience easy. I would definitely recommend her and this dealership. More

by lindanew2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that Renee provided you with helpful service and made your experience at Tom Peacock Cadillac easy. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 13, 2024

Spear Pittman did a great job keeping me in the loop with the service on my Lyriq. Thank you so much! More

by Skinnyp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Spear kept you informed during your Lyriq service. At Tom Peacock Cadillac, we strive to provide excellent communication and service to our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 12, 2024

Had the car towed in without a specific appointment on a Monday morning. The Service Department worked us in and got us a loaner car until repairs were made. They also fixed an outstanding recall issue whi More

by Steve Shu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Tom Peacock Cadillac responded

Thank you so much for your wonderful review, Steve! We truly appreciate your feedback on your recent experience with Tom Peacock Cadillac. We’re glad to hear that Alvis was able to keep you informed throughout the process and that we could take care of the repairs efficiently. It’s great to know you had a very good experience with us! We look forward to serving you again in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

September 11, 2024

Dealership looks great. Service person was very good. Love the new waiting areas and fresh baked cookies More

by cbrown9059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! I'm thrilled to hear that you enjoyed our dealership and the new waiting areas at Tom Peacock Cadillac. It’s great to know our service team made a positive impression on you, and I'm glad you loved the freshly baked cookies! I look forward to welcoming you back on your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 11, 2024

Sales person, sales mgr. , finance-all great Jenifer, Michael, Alex. Nice car, good price, clean facility More

by bfwolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenifer Iglesias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Alex
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Sep 12, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our team, including Michael and Alex, and that you are happy with your new car. At Tom Peacock Cadillac, I strive to provide excellent service and a clean facility for all our customers. I appreciate your feedback and look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricco Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alvis Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
1.0
This rating includes all reviews, with more weight given to recent reviews.
Walt Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Falcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Wolf, Dealer Rater
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Sep 09, 2024 -

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 31, 2024

Thank you Ron Samples, great representative. He has helped us out and we appreciate him More

by Fitzs2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Ron at Tom Peacock Cadillac. We appreciate your support and are glad he was able to assist you. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billie Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Wolf
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Aug 28, 2024 -

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 23, 2024

Always amazing customer service. They are prompt and curious. The staff is very knowledgeable and professional. Thank you More

by Aladylaurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Tom Peacock Cadillac responded

Thank you for the wonderful review! I truly appreciate your kind words about our customer service and knowledgeable staff at Tom Peacock Cadillac. I'm glad to hear you had a positive experience, and I look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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