Tom Peacock Cadillac

I was looking to purchase a new car and had visited several dealerships and given the run around. I saw a posting on Facebook for this dealership and a contact person. I went in on July 1 and drove off several dealerships and given the run around. I saw a posting on Facebook for this dealership and a contact person. I went in on July 1 and drove off the same day with a brand new car. LaDonna and Tony in finance were very helpful in closing my deal. I now have a brand new 2013 Cadillac ATS. More

I went in on 03/01/13 to get a part for an friend who owns a CTS. I was approached by LaDonna asking me about the part. I told her the part was for a friend and I did not have a car. LaDonna asked me and owns a CTS. I was approached by LaDonna asking me about the part. I told her the part was for a friend and I did not have a car. LaDonna asked me and my boyfriend for 20 minutes of our time and she guaranteed that she could get me in a car. We filled out the application and waited a few hours and she came back and told us to return the part and call and get some insurance. The deal was for a 2013 CTS. I called and paid for full coverage insurance. We then were sent over to financing to sign paperwork, which is what we did. We were handed keys and we left. As of today we have been to that dealership every week because they are asking for different documents. I found out on 03/23/13 that the deal has not been finalized. I tried calling the finance company and they cannot locate me or my boyfriend. I have been calling the dealership everyday and can't talk to anyone. I do not know what is going on with the deal. Oh! I also gave them $1500 for a down payment, which they have cash the check and it has cleared on my account. More

1. Salesperson did not know how to change the dial on the radio let alone bigger user questions. 2. 90 days later and they still have not called about my license plates. When the first paper ones expired a radio let alone bigger user questions. 2. 90 days later and they still have not called about my license plates. When the first paper ones expired and i went to ask about what to do, they claimed that they had no record of me. 3. Called to set a required Cadillac service appointment.....got a voice mail in service, left a message and never got a return call. 4. A survery from Cadillac asked if the dealer explained various different things about the car including if they've sent a technician to my house to properly install the garage opener. About 50% of the benefits I had no idea were available/offered. 5. A follow up phone call would have resolved about 80% of the many questions I still have but once they sell you a car, you are on your own. Buyer beware of Tom Peacock Cadillac. They are not the "high end" dealership that Cadillac dealerships should be. More

My name is Haley Gross and I was looking for a VW New Beetle. I searched and searched, I found one at Tom Peacock. When I went to test drive the vehicle the employees were very friendly and willing to he Beetle. I searched and searched, I found one at Tom Peacock. When I went to test drive the vehicle the employees were very friendly and willing to help. This was my first vehicle to go and buy with my parents and I felt very welcomed and taken care of. Kt Ahmed was the man who helped me with the vehicle he was very nice and helpful. Then when it was time for all the paper work me and my parents met with Mike Brodeur he was funny and very helpful. He made sure to take care of my parents and I. I enjoyed going there and would recommend it to anyone. More

Ask for Walter, he is pleasant to work with and responds promptly. Mike B in Finance makes the final steps easy and painless. Everyone is friendly and welcoming. promptly. Mike B in Finance makes the final steps easy and painless. Everyone is friendly and welcoming. More

The initial visit is WONDEFUL, but once they make the deal the great service faded away. The finance Manager Josh was very unfriendly. He failed to fully go over my contract at signing. He rushed me thro deal the great service faded away. The finance Manager Josh was very unfriendly. He failed to fully go over my contract at signing. He rushed me through the signing and when I asked him to further explain he did not. There was also a young lady who monitored the snack area, she was very unfriendly. A friend and I asked her to help because the coffee was low. She acted like she did'nt even hear us. then I asked her again and she got this ugly attitude and frowned for no apparent reason. I had to learn about the many benefits my contract offered through the internet. And thank God for Onstar, they also explained more of the benefits I had. I've gone in several times since my purchase and discovered that customer servic is just poor. I have decided to go to another cadillac dealer for service. I will never refer anyone to this dealership. I would like to add that my salesman was great despite what I experienced with others. More

Tommy is a great sales person, my family and I have purchased three vehicles from him. We also met with Greg Asher the sales manager he helped us get a great deal on our new Cadillac. Thanks purchased three vehicles from him. We also met with Greg Asher the sales manager he helped us get a great deal on our new Cadillac. Thanks More

I have purchased several luxury vehicles during my lifetime; i.e., Lexus, BMW, Range Rover and never was the transaction from the front-end to the back-end as smooth as it was purchasing this Escalade lifetime; i.e., Lexus, BMW, Range Rover and never was the transaction from the front-end to the back-end as smooth as it was purchasing this Escalade Cadillac. From the first point of contact Cornelius went over and beyond the call of duty for a salesman to make this event one where I will definitely recommend him as well as Tom Peacock Cadillac to family and friends!! More

I visited your store today at 4:00pm and no one even asks if we needed help, said hello or someone will be with you. I believe you have a good dealership, but today I wasn't sure. There was a tall lady tal if we needed help, said hello or someone will be with you. I believe you have a good dealership, but today I wasn't sure. There was a tall lady talking to the reception desk that looked at us out the conner of her eye, but again never said anything. I told my wife you all was most likely having a bad day... Thanks More

Just leased a CTS for $12,000 and I'm thrilled to pieces with it. I've been driving the same Chevy Cavalier since just out of college, and I'm so excited to have my first luxury car. And to think in a coupl with it. I've been driving the same Chevy Cavalier since just out of college, and I'm so excited to have my first luxury car. And to think in a couple of years, when the new has worn off, I can just turn it in and get another one! At first I wasn't sure if leasing was a good idea, but after I added up the miles I put on my car, I was better off leasing than buying. George was SOOOOOO patient and helpful, and made everything incredibly easy. See you in 2 years George :) More