Tom Peacock Cadillac

The experience with Tom Peacock Cadillac and Rick Anchondo was a nightmare. I would NOT recommend anyone to go and purchase a vehicle from Tom Peacock a long as Rick Anchondo is the Director of Sale Anchondo was a nightmare. I would NOT recommend anyone to go and purchase a vehicle from Tom Peacock a long as Rick Anchondo is the Director of Sales. Rick is nothing but a typical new car salesman and is condescending towards his customers. His exact remarks to me as a customer while negotiating a price was "if you cannot afford a $500 payment, then you don't deserve to drive a Cadillac". He wasted two days for me and when the time came to finally make the deal, he reneged and refused to sell me the car on the terms his salesman and I had been discussing. I would sincerely ask everyone to go visit Ron Carter Cadillac and NOT Tom Peacock only because of Rick Anchondo. Someone at Tom Peacock Cadillac needs to look into his customer dealings, courtesy and service. More

On 9/5/2013 I purchased a Mercedes 2006 S class for asking price. I could not test drive the car because it was in the service dept. being inspected. My salesman, Chad, told me "I had better jump on it asking price. I could not test drive the car because it was in the service dept. being inspected. My salesman, Chad, told me "I had better jump on it because it is a great car and has had a number of calls on it"....so I did. I took delivery of the pristine "looking" Mercedes the next day, still with no inspection sticker and an empty gas tank. I sent out an email that same day addressing 7 items that needed to be addressed including a loud grinding noise from the engine compartment and a severe overall vibration. I was told by Mike U. the Used Car Manager who, btw, is no longer there, that those noises were because it had 130,000 miles on it. Right!! This is not my only Mercedes Mikey!! When challenged, he said that is what the service manager told him. BOTTOM LINE: Mercedes Benz North did over $6,500.00 worth of life-threatening repairs to the drivetrain, replaced all engine and transmission mounts, tie rods, valve cover gaskets, rear main seal, traverse control arm, front end alignment and replaced the AC compressor. SERIOUS STUFF! The car was unsafe to drive and should never been sold. When trying to settle with Tom Peacock Cadillac I was denied what was previously promised and told by GM Steve Hainline, per new Used Car Manager Josh Parker, that "my ship had sailed" and that I had signed a "Sold As IS" Disclosure Agreement. Not even an apology!! This is far from over....... More

I was looking to purchase a new car and had visited several dealerships and given the run around. I saw a posting on Facebook for this dealership and a contact person. I went in on July 1 and drove off several dealerships and given the run around. I saw a posting on Facebook for this dealership and a contact person. I went in on July 1 and drove off the same day with a brand new car. LaDonna and Tony in finance were very helpful in closing my deal. I now have a brand new 2013 Cadillac ATS. More

WORST Car experience ever. Not sure about buying a new car, I'm sure they may be better than the Pre-Owned vehicles personnel. DON'T EVER BUY A PRE-OWNED ANYTHING FROM THIS PLACE. Came down $500 on pric car, I'm sure they may be better than the Pre-Owned vehicles personnel. DON'T EVER BUY A PRE-OWNED ANYTHING FROM THIS PLACE. Came down $500 on price but then when I was signing paper work, I see a "Dealer Prep" fee of $299.00. I was pissed because in other words, they took off $500 but then added back $300. I HAVE NEVER EVER HAD TO PAY FOR "DEALER PRE" AND ESPECIALLY $300. All the other dealerships we did business never charged this and still always filled up with gas and detailed inside and out. After a lenghty discussion they took it off but when we picked up the black truck, it had only 1/2 tank of gas and it hadn't been washed. Finger prints all other and smudges. No extra key and they say because it is "as is". Also, was going to do some other repairs and never heard back from them. Horrible, Horrible!! I will tell everyone I know. Used Car Manager is very shady. More

I went in on 03/01/13 to get a part for an friend who owns a CTS. I was approached by LaDonna asking me about the part. I told her the part was for a friend and I did not have a car. LaDonna asked me and owns a CTS. I was approached by LaDonna asking me about the part. I told her the part was for a friend and I did not have a car. LaDonna asked me and my boyfriend for 20 minutes of our time and she guaranteed that she could get me in a car. We filled out the application and waited a few hours and she came back and told us to return the part and call and get some insurance. The deal was for a 2013 CTS. I called and paid for full coverage insurance. We then were sent over to financing to sign paperwork, which is what we did. We were handed keys and we left. As of today we have been to that dealership every week because they are asking for different documents. I found out on 03/23/13 that the deal has not been finalized. I tried calling the finance company and they cannot locate me or my boyfriend. I have been calling the dealership everyday and can't talk to anyone. I do not know what is going on with the deal. Oh! I also gave them $1500 for a down payment, which they have cash the check and it has cleared on my account. More

1. Salesperson did not know how to change the dial on the radio let alone bigger user questions. 2. 90 days later and they still have not called about my license plates. When the first paper ones expired a radio let alone bigger user questions. 2. 90 days later and they still have not called about my license plates. When the first paper ones expired and i went to ask about what to do, they claimed that they had no record of me. 3. Called to set a required Cadillac service appointment.....got a voice mail in service, left a message and never got a return call. 4. A survery from Cadillac asked if the dealer explained various different things about the car including if they've sent a technician to my house to properly install the garage opener. About 50% of the benefits I had no idea were available/offered. 5. A follow up phone call would have resolved about 80% of the many questions I still have but once they sell you a car, you are on your own. Buyer beware of Tom Peacock Cadillac. They are not the "high end" dealership that Cadillac dealerships should be. More

My name is Haley Gross and I was looking for a VW New Beetle. I searched and searched, I found one at Tom Peacock. When I went to test drive the vehicle the employees were very friendly and willing to he Beetle. I searched and searched, I found one at Tom Peacock. When I went to test drive the vehicle the employees were very friendly and willing to help. This was my first vehicle to go and buy with my parents and I felt very welcomed and taken care of. Kt Ahmed was the man who helped me with the vehicle he was very nice and helpful. Then when it was time for all the paper work me and my parents met with Mike Brodeur he was funny and very helpful. He made sure to take care of my parents and I. I enjoyed going there and would recommend it to anyone. More

Ask for Walter, he is pleasant to work with and responds promptly. Mike B in Finance makes the final steps easy and painless. Everyone is friendly and welcoming. promptly. Mike B in Finance makes the final steps easy and painless. Everyone is friendly and welcoming. More

The initial visit is WONDEFUL, but once they make the deal the great service faded away. The finance Manager Josh was very unfriendly. He failed to fully go over my contract at signing. He rushed me thro deal the great service faded away. The finance Manager Josh was very unfriendly. He failed to fully go over my contract at signing. He rushed me through the signing and when I asked him to further explain he did not. There was also a young lady who monitored the snack area, she was very unfriendly. A friend and I asked her to help because the coffee was low. She acted like she did'nt even hear us. then I asked her again and she got this ugly attitude and frowned for no apparent reason. I had to learn about the many benefits my contract offered through the internet. And thank God for Onstar, they also explained more of the benefits I had. I've gone in several times since my purchase and discovered that customer servic is just poor. I have decided to go to another cadillac dealer for service. I will never refer anyone to this dealership. I would like to add that my salesman was great despite what I experienced with others. More

Tommy is a great sales person, my family and I have purchased three vehicles from him. We also met with Greg Asher the sales manager he helped us get a great deal on our new Cadillac. Thanks purchased three vehicles from him. We also met with Greg Asher the sales manager he helped us get a great deal on our new Cadillac. Thanks More