Tom Peacock Cadillac

Great Experience!!! I recently worked with Leonard Young, Jr. in purchasing a 2015 Cadillac Escalade ESV. He constantly keep me up to date on the expected delivery of my I recently worked with Leonard Young, Jr. in purchasing a 2015 Cadillac Escalade ESV. He constantly keep me up to date on the expected delivery of my new vehicle from the GM plant in Arlington, Tx. My Eacalade needed to be ordered and Leonard even called the factory twice to check on the production schedule and how things were progressing. I would diffenetly work with Leonard again when the time comes on purchasing another vehicle from Tom Peacock Cadillac. More

Excellent customer service. I recently bought a XTS and the salesperson Darrell E Woolsey was an extreme help. I would definitely buy another car from this dealership but specifi I recently bought a XTS and the salesperson Darrell E Woolsey was an extreme help. I would definitely buy another car from this dealership but specifically from Mr. Woolsey. More

Horrible buying experience This dealer is the most unproffesional dealer I have ever dealt with. I went in to try to purchase a used vehicle I saw through their website. First This dealer is the most unproffesional dealer I have ever dealt with. I went in to try to purchase a used vehicle I saw through their website. First of all they gave me the run around on saying the price they had online for that vehicle was a mistake, than they tried to tag on a $1,200 "reconditioning fee" on top of the negotiated sales price. That is straight up ridiculous!. This is a 2013 car with low miles I was trying to purchase, what makes them think it would cost $1,200 to recondition a vehicle like this. Also, you dont just try to sneak in some additional amount onto the sales price you had already agreed to sell it for and then say oh, is company policy. Let me tell you this is BS and you guys are full of it. Most reputable dealerships will include their "reconditioning fee" on the sales price of their vehicles, bottom line! Not try to sneak it in after the fact. Very unpleasant experience. Tom Peackcock I WILL NEVER BUY A CAR FROM YOU! More

RICHARD BLUIETT OUTSTANDING GUY I visited Tom Peacock Cadillac and my sales person was a man named Richard Bluiett in pre-owned cars department. I was very nervious about taking to t I visited Tom Peacock Cadillac and my sales person was a man named Richard Bluiett in pre-owned cars department. I was very nervious about taking to the car of my dreams 2010 BMW 550I. But Mr. Richard Bluiett had walk with me all the way through finance to handing over the keys to my new ride. We had a one-on-one review about my car and programming etc. He also talk to me an extended warranty on this type of car. I am happy that I listen to him but most of all I am very happy about my monthly payments and how helpful he was with me and all thousand and one questions that I had that day. Mr. Richard Bluiett you made my experience a great one . I give you all 5 stars in my book. Plus at the hospital where I work , they all like cadillac's so they will be coming your way pretty soon and asking for you Mr. Richard Bluiett OUTSTANDING SALES GUY. Thanks Tonya More

excellent customer service and quality product I purchased a 2013 Cadillac CTS and I'm over whelmed by the superb customer service I received as well as a top of the line car. My salesperson Verdon I purchased a 2013 Cadillac CTS and I'm over whelmed by the superb customer service I received as well as a top of the line car. My salesperson Verdon Williams made it easy for me to make a sound decision. With all of her knowledge and concern for me,made it easy for my decision to go with Tom Peacock. I visited many dealerships before coming here. The integrity and devotion Ms. Verdon Williams showed got me sold. I have called and text family and friends when shopping for a car make Tom Peacock there one stop shop and asked for Ms Verdon Williams More

Richard Bluiett The GO TO MAN!!! I was unhappy with some of the dealerships in the Houston area and a family friend recommended Richard Bluiett at Tom Peacock Cadillac. He did and awe I was unhappy with some of the dealerships in the Houston area and a family friend recommended Richard Bluiett at Tom Peacock Cadillac. He did and awesome job and most of all it was stress free. I would encourage anyone who is in need of a vehicle and good customer service to go see Richard Bluiett at Tom Peacock. Although the deal took a couple of days I was patient and Juan was great with me when it was time for me to sign my paperwork. More

Stay away from this Dealer I was reminded by the General Manager that this is a Premium Dealership , I guess that means Lie Cheat and Steal , the used Car portion is the worst e I was reminded by the General Manager that this is a Premium Dealership , I guess that means Lie Cheat and Steal , the used Car portion is the worst ever seen ! They ran all the numbers , promised several things never given , I started to leave when another salesman said as is no make ready , then told all would be repaired. Well do not believe a word they say , it is all lies . I bought a high priced Junk that had been in an unreported front end collision bad enough for headlights to come on by themselves , front end is shot , My advice is stay away from these cheats , an employee explained , something he did not mean to do but his resume made it online and boy did he tell it right , they add on all sorts of hidden items and after paying for Tax Title and license in cash , it turned up in my payments along with a letter claiming that since I had a freeze put on Experian way back do to ID theft , I found out the 1.9% interest rate I was told I qualified for with a score at 800 with the other 3 created ratings all above 800 or just below , payments jumped from $230 for 36 months up to $285 for 48 months ! I had to refinance and at that time all their affiliates trying to sell me one thing or another called 7 times knocking my credit scores down , this after receiving a nasty letter from then claiming my credit was not good enough . They lied so many times and the car is Junk , that was a good dealership but not anymore , I am too mad to write , STAY AWAY from Tom Peacock More

The experience with Tom Peacock Cadillac and Rick Anchondo was a nightmare. I would NOT recommend anyone to go and purchase a vehicle from Tom Peacock a long as Rick Anchondo is the Director of Sale Anchondo was a nightmare. I would NOT recommend anyone to go and purchase a vehicle from Tom Peacock a long as Rick Anchondo is the Director of Sales. Rick is nothing but a typical new car salesman and is condescending towards his customers. His exact remarks to me as a customer while negotiating a price was "if you cannot afford a $500 payment, then you don't deserve to drive a Cadillac". He wasted two days for me and when the time came to finally make the deal, he reneged and refused to sell me the car on the terms his salesman and I had been discussing. I would sincerely ask everyone to go visit Ron Carter Cadillac and NOT Tom Peacock only because of Rick Anchondo. Someone at Tom Peacock Cadillac needs to look into his customer dealings, courtesy and service. More

On 9/5/2013 I purchased a Mercedes 2006 S class for asking price. I could not test drive the car because it was in the service dept. being inspected. My salesman, Chad, told me "I had better jump on it asking price. I could not test drive the car because it was in the service dept. being inspected. My salesman, Chad, told me "I had better jump on it because it is a great car and has had a number of calls on it"....so I did. I took delivery of the pristine "looking" Mercedes the next day, still with no inspection sticker and an empty gas tank. I sent out an email that same day addressing 7 items that needed to be addressed including a loud grinding noise from the engine compartment and a severe overall vibration. I was told by Mike U. the Used Car Manager who, btw, is no longer there, that those noises were because it had 130,000 miles on it. Right!! This is not my only Mercedes Mikey!! When challenged, he said that is what the service manager told him. BOTTOM LINE: Mercedes Benz North did over $6,500.00 worth of life-threatening repairs to the drivetrain, replaced all engine and transmission mounts, tie rods, valve cover gaskets, rear main seal, traverse control arm, front end alignment and replaced the AC compressor. SERIOUS STUFF! The car was unsafe to drive and should never been sold. When trying to settle with Tom Peacock Cadillac I was denied what was previously promised and told by GM Steve Hainline, per new Used Car Manager Josh Parker, that "my ship had sailed" and that I had signed a "Sold As IS" Disclosure Agreement. Not even an apology!! This is far from over....... More

WORST Car experience ever. Not sure about buying a new car, I'm sure they may be better than the Pre-Owned vehicles personnel. DON'T EVER BUY A PRE-OWNED ANYTHING FROM THIS PLACE. Came down $500 on pric car, I'm sure they may be better than the Pre-Owned vehicles personnel. DON'T EVER BUY A PRE-OWNED ANYTHING FROM THIS PLACE. Came down $500 on price but then when I was signing paper work, I see a "Dealer Prep" fee of $299.00. I was pissed because in other words, they took off $500 but then added back $300. I HAVE NEVER EVER HAD TO PAY FOR "DEALER PRE" AND ESPECIALLY $300. All the other dealerships we did business never charged this and still always filled up with gas and detailed inside and out. After a lenghty discussion they took it off but when we picked up the black truck, it had only 1/2 tank of gas and it hadn't been washed. Finger prints all other and smudges. No extra key and they say because it is "as is". Also, was going to do some other repairs and never heard back from them. Horrible, Horrible!! I will tell everyone I know. Used Car Manager is very shady. More