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Tom Peacock Cadillac

Houston, TX

4.6
273 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 273 reviews

August 09, 2021

Home of the bait and switch pricing and they will not accept outside financing because they want to charge you a higher rate so they can make more money. We showed up to buy a certified pre owned car at More

by Brooks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JD Ring
Aug 09, 2021 -

Tom Peacock Cadillac responded

Brooks, I am sorry for your experience at our store. I would be happy to speak with you, and I am confident that we can come to a resolution. Steve Hainline | General Manager | 281.443.7700

Aug 09, 2021 -

Brooks responded

I'm not sure there is a resolution as it seems your dealership has made a bad situation worse. I've been informed you conveniently sold the vehicle the same day we tried to buy it. Strange you had it for 3 weeks but were suddenly able to sell it the same day you rejected our check. I found out the Texas OCCC will be handling the situation with dealer financing.

June 23, 2021

My sunroof was leaking I drop my car off on 5/8/21 picked up 5/12/21. Three weeks later I had the same problem with my car. I drop my car off 6/10/21 spear Pittman text on 6/18/21 @ 6:30 p.m stating that my More

by britt2052
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Spear Pittman IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Jenkins, Anders Stark
Jun 28, 2021 -

Tom Peacock Cadillac responded

Thank you for taking the time to share your recent experience at Tom Peacock Cadillac. I would be happy to discuss this further with you. Thank you. Steve Hainline | General Manager | 281.443.7700

June 01, 2021

All staff were excellent and very friendly. They took extremely good care of me and I wil be coming back with any other car needs. More

by alexenriquez9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Tom Peacock Cadillac responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Steve Hainline | General Manager | 281.443.7700

May 15, 2021

Awesome Customer service, treated me with professionalism, the Dealership was beautiful. Robert B was the perfect salesman. I will refer friends & family as well. Thanks More

by Jean D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Buscemi
May 18, 2021 -

Tom Peacock Cadillac responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Steve Hainline | General Manager | 281.443.7700

May 13, 2021

After getting the run around at other dealers. I was glad I visited Tom Peacock Cadillac. They had a great selection and priced right. I found the perfect car and great price and was driving my new car in le More

by Scaryfasttx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Tom Peacock Cadillac responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Steve Hainline | General Manager | 281.443.7700

May 12, 2021

Michael is the best sales man I have ever worked with. He even went out of good way to deliver the car to me!!! He made buying a new car super easy and not time consuming like most More

by hfindeisen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Tom Peacock Cadillac responded

Hi and thanks for the great feedback! We're very happy Michael was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Steve Hainline | General Manager | 281.443.7700

May 11, 2021

By far one of the best car buying experiences I’ve ever had! No pressure sales and it felt the whole time like they were working for me to get me the best deal at the best price with the best financing. Th More

by Bryannsalahi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Rahimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hinojosa
May 13, 2021 -

Tom Peacock Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Steve Hainline | General Manager | 281.443.7700

May 11, 2021

We were very happy about Tiffany who helped us through the buying process in a swift and professional manner. Also financing went smooth. I don’t remember the associates name. A very professional gentlem More

by Karl.bjarnason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Aguirre
May 13, 2021 -

Tom Peacock Cadillac responded

We are pleased to hear that you had an excellent experience with Tiffany and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Steve Hainline | General Manager | 281.443.7700

May 09, 2021

Worked well into the evening to get the deal done. Kept in contact and communication through the entire process. Had an issue with a rim, was replaced and corrected immediately. More

by Lclenoir1968
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hainline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Bennani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Tom Peacock Cadillac responded

We appreciate you taking the time to leave us this feedback! We are happy to hear about your positive experience at Tom Peacock Cadillac, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Steve Hainline | General Manager | 281.443.7700

May 09, 2021

Would come back for another vehicle. Great experience overall. Everyone took care of us at Tom Peacock. From start to finish. Would definitely recommend everyone More

by joperez9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skeen Mathias
May 10, 2021 -

Tom Peacock Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Steve Hainline | General Manager | 281.443.7700

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