Tom Peacock Cadillac

First new car, first cadillac and I have had a great experience. Isabel has been very helpful and created a great sales experience. experience. Isabel has been very helpful and created a great sales experience. More

They’ve had my vehicle for a week I still don’t have a status report. I’ve been calling all day and no one answers the phone in any department. It’s been a while since I’ve been this frustrated with servi status report. I’ve been calling all day and no one answers the phone in any department. It’s been a while since I’ve been this frustrated with service. More

Worse service ever. The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire ab The two people at the loaner desk completely ignored the service advisor with myself (the customer) present from the moment we waked in to inquire about a loaner or the shuttle. He started to look into a monitor himself and mumbled to them them if they heard him. He repeated 3 times to them as to what he was needing and they still didn't know what he needed. I asked for my car key and walked away. More

I was here for service and a gentleman named Elio who was very kind to my father asked if he could do an appraisal. we accepted and he showed us how much our vehicle was worth compared to what we owed He dec very kind to my father asked if he could do an appraisal. we accepted and he showed us how much our vehicle was worth compared to what we owed He decided to refinance based on the information Nathan gave us. More

Jennifer Iglesias is by the far one of the best sales persons we’ve worked with and the hardware on her desk proves that to be so. From the moment we spoke on the phone until we completed our purchase, persons we’ve worked with and the hardware on her desk proves that to be so. From the moment we spoke on the phone until we completed our purchase, she was professional, courteous and most of all gracious. We will use Jennifer again when purchasing our next vehicle. More

I bought my 4th cadillac from Tom Peacock and have always had good service but I am not happy with the one I recently purchased on July 30, 2022. I bought a 2023 XT6 and the salesman told me that it didnt had good service but I am not happy with the one I recently purchased on July 30, 2022. I bought a 2023 XT6 and the salesman told me that it didnt have a chip for the backup camera but I should have it by Sept. Well here we are November and still nothing. I called service and they said I had to wait for a recall.. I paid good money for this car and frankly I am not happy with it. Something needs to be done! More

Roadside assistance, Mr Garth was sent to help. He was efficient and professional. Happy customer!!! He was efficient and professional. Happy customer!!! More

Once again your dealership hit a home run !!!! I drop my car off for warranty work Anders had me in and out in less than two hours for something I thought would take four !!!! I say the same thing every ti car off for warranty work Anders had me in and out in less than two hours for something I thought would take four !!!! I say the same thing every time Anders needs a raise !!!!!!! More

I have always purchased my Cadillacs from Tom Peacock and will continue to do so. Their Service Department is excellent. My daughter's Cadillac ATS had an issue with the A/C and they resolved the issue to will continue to do so. Their Service Department is excellent. My daughter's Cadillac ATS had an issue with the A/C and they resolved the issue to our satisfaction. Thanks Tom Peacock. You have a dedicated customer here and I will always recommend your dealership to all my family and friends. More

Took my vehicle in for service and they changed alternator and a sensor 2 days later vehicle had same issue. Took my vehicle back they changed my dash cluster and 2 days later very same issue. Spen alternator and a sensor 2 days later vehicle had same issue. Took my vehicle back they changed my dash cluster and 2 days later very same issue. Spent $2,300 to no success of vehicle being repaired. Not to mention that I've been out of a vehicle for over a month and a week and never was l offered a loaner. I could never get in contact with the service rep. I understand that cars can be complex at time but continue to pay for the same problem is not good business practice along with poor communication! J. Hampton More