Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Peacock Cadillac
Houston, TX
273 Reviews
Welcome to Tom Peacock Cadillac
Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 273 reviews
May 26, 2024
This dealership provides excellent customer service. The oil changes and vehicle inspection was done before the 2 hours that I was told. The car was also washed. The oil changes and vehicle inspection was done before the 2 hours that I was told. The car was also washed. More
by eulajones217
Employees Worked With
May 26, 2024
I Thoroughly enjoyed the car-buying experience. Jesus Dougan did an excellent job showing the various models to me. Your finance mgr Mr Mathias was superb. Thank you !! Jesus Dougan did an excellent job showing the various models to me. Your finance mgr Mr Mathias was superb. Thank you !! More
by dmajkc
May 25, 2024
The service advisor explained the work that was needed and the car was delivered on time. and the car was delivered on time. More
by aljschneider
Employees Worked With
May 25, 2024
It very clean all the employees was helpful and courteous I don't have anything else to say I don't have anything else to say More
by bondaalexander
Employees Worked With
May 25, 2024
Service was completed ahead of schedule, advisor was pleasant and even though under going construction, easy to get completed pleasant and even though under going construction, easy to get completed More
by Lmesparza05
Employees Worked With
April 05, 2024
muy mal el departamento de servicio no lo recomiendo 👎🏻👎🏻👎🏻👎🏻🙀🙀😱😱🏃‍♂️🏃‍♂️🏃‍♂️🏃‍♂️ muy malo no sirve ese departamento 👎🏻👎🏻👎🏻👎🏻🙀🙀😱😱🏃‍♂️🏃‍♂️🏃‍♂️🏃‍♂️ muy malo no sirve ese departamento More
by Miguelazcona01
Employees Worked With
February 01, 2024
My wife went into service today at Tom Peacock Cadillac, N. Fwy location with a concern about a burning smell in our 2023 CT5 that we've only had a month. She was told we ran over a plastic bag that was cau N. Fwy location with a concern about a burning smell in our 2023 CT5 that we've only had a month. She was told we ran over a plastic bag that was causing the burning smell. She was also told the service department would have to charge her to remove what was left of the bag. Also told her she should just drive the vehicle until the rest of the plastic burnt off. This is a safety issue because burning plastic puts off fumes that can be harmful to someone especially in the close confines of a car's interior. Here's another typical case of a female getting the run around when it comes to car service. The service department already has the car on a lift. Supposedly identified the source of the smell but refused to remove what they could because they said the plastic is in areas where parts would have to be removed to remove the plastic. I call xx on this and pure LAZINESS on part of the service department! I am not a very happy customer because they did not want to help my wife because something like this is preventive maintenance that could cause a more serious situation later on holding Cadillac responsible. Bad service today and I'll remember this going forward. More
by Sarge
Employees Worked With
Mike Tankersley
January 21, 2024
Firstly I will say the one star is for Walter with whom I dealt with in the purchase of an Infiniti QX80. He was great with communication and very helpful, even when he was on vacation. Unfortunately Walter dealt with in the purchase of an Infiniti QX80. He was great with communication and very helpful, even when he was on vacation. Unfortunately Walter is not given the tools he needs to succeed to be an honest used car dealer. Walter is it seems as stated by himself via email only inspecting cars by photographs. The vehicle I purchased was described as in "Impeccable Condition". This was a used vehicle and in no way was I expecting perfection. Some signs of wear are expected but to find a cracked windscreen and a defective climate control system was really disappointing and has left me with $2000 repairs. I will be very interested to hear if the business does think that this is acceptable. Please do always have an inspection done prior to purchase, even from a reputable dealer. I have e-mailed Steve after leaving a voicemail as requested, so far no response. Walter did call me and asked what apart from receiving the repairs to the vehicle would make me take down my review. I must say, an apology and someone to admit that a $2000 repair bill on an impeccable car is not acceptable would be nice, More
by petefielding
Employees Worked With
December 22, 2023
The staff is great and the deals are even better. I will definitely be coming back I will definitely be coming back More
by Drew
Employees Worked With
September 27, 2023
I found this dealership online, and regret ever speaking with them. DO NOT TRUST THIS COMPANY. Mike is extremely unprofessional, and untrustworthy. I requested business auto financing, and submitted a busin with them. DO NOT TRUST THIS COMPANY. Mike is extremely unprofessional, and untrustworthy. I requested business auto financing, and submitted a business app, and specifically told them NOT TO PULL MY PERSONAL REPORTS. I called after I noticed inquiries on my personal credit report. Mike told me helping me was a conflict of interest, and that I wasn't the person who's credit they pulled." Mike makes Tom Peacock look like they conduct very shady business. More
by wl
Employees Worked With
