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Tom Peacock Cadillac

Houston, TX

4.6
265 Reviews
Welcome to Tom Peacock Cadillac Over four decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call, email, or simply just stop in - we look forward to the opportunity to be of service.
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15480 North Fwy

Houston, TX

77090

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Showing 265 reviews

November 22, 2024

Took care of my issue same day. Appreciate Spear for getting me in and back on the road. More

by VEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Spear is amazing. He’stays on top of it and great communicator. I had a great experience More

by Blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Tom Peacock Cadillac, and we appreciate your kind words about Spear. Our team strives to provide excellent communication and service. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 15, 2024

Service was great. My service advisor Alvis Young took really good care of me. Took a while 3 hour wait with an appointment. More

by L. Hughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Alvis took great care of you during your visit to Tom Peacock Cadillac. We appreciate your patience with the wait time and your understanding. We look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 10, 2024

Service has been delightful experience so far in our relationship and we look forward to many more years of similarly experience. More

by Tom.sanders3316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tkeyah Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabel in Service
Nov 13, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your experience with Tom Peacock Cadillac has been delightful. We truly value your relationship with us and look forward to many more years of excellent service. If you need anything in the future, please don’t hesitate to reach out! Sincerely, Steve Hainline | General Manager | 281.443.7700

November 08, 2024

This dealership is very outstanding, The service advisor is very courteous and get the job done timely. The service supervisor is always on top of his job and very knowledgeable & professional More

by Willie Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Steward
Nov 12, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about our service advisor and supervisor at Tom Peacock Cadillac. It's great to hear that you had a positive experience with us. We strive to provide knowledgeable and professional service, and we're glad you noticed. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 30, 2024

Tom peacock Cadillac is great at their customer service and very efficient with car services More

by Virginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and found our car services to be efficient at Tom Peacock Cadillac. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 26, 2024

AWESOME experience with Samson, my salesperson. Walked me through the process. We well be back More

by Cwingard0405
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Rahimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Tom Peacock Cadillac responded

Thank you for your fantastic review! I'm thrilled to hear that you had an awesome experience with Samson at Tom Peacock Cadillac. We appreciate your kind words and look forward to welcoming you back for your next visit! Safe travels until then! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 23, 2024

I am totally disgusted with the Service and Sales department at Tom Peacock Cadillac in Houston. I have purchased (4) vehicles from this dealership and dealt with them for over 20 years. The ethics More

by K. Bryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spear Pittman IV
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Samples
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Guidry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Tom Peacock Cadillac responded

We strive for 100% satisfaction. However, we have fallen short, please contact us so we can discuss this situation and determine an amicable resolution. Sincerely, Steve Hainline | General Manager | 281.443.7700

October 21, 2024

Phone purchase was nicely done. The Shawn’s were efficient and the overall process pleasant. My main reason for selecting TP over a closer dealer was your service group especially S More

by lowellanddianne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spear Pittman IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Rahimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Tom Peacock Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that your phone purchase went smoothly and that Shawn and the team provided you with efficient and pleasant service. It's great to know that our service group, especially Spear, played a significant role in your decision to choose Tom Peacock Cadillac. I truly appreciate your trust in us, and I look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

October 08, 2024

Great service and great work,clean place and truck was washed good people call quality work. Very professional More

by Ryderak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvis Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Tom Peacock Cadillac responded

Thank you for your fantastic review! We're thrilled to hear that you experienced great service and quality work at Tom Peacock Cadillac. Keeping our facility clean and our vehicles well-maintained is important to us, and we're glad it made a difference for you. We appreciate your kind words about our team and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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