Tom Pappas Toyota

Very good service, as always.Pat Ragan a great addition Very good service, as always. Pat Ragan a great addition to the service staff. Courteous and professional . Takes the time to explain all work being Very good service, as always. Pat Ragan a great addition to the service staff. Courteous and professional . Takes the time to explain all work being done and other information needed for future service. Not a pressure sales person which is much appreciated. More

I took my 2018 Camry to Pappas Toyota in St. Peters, MO as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that was located under the dash. The diagnostic team identified the error by the code it received from the OBD-11 port. The service team provided me with the error code and the part number in question. The estimate came back and parts/labor would cost (with tax) $4,695. This seemed very high, and I was interested in options. The service manager quickly asked if I was interested in selling my car. If I were interested in selling my car Pappas would be interested since their used car inventory was low. I was then informed the “failed part” was not available and it may take some time to locate the part. I called to a few other dealerships around town and the part cost varied from $1300 t0 $2200 from one dealership to another. This process was several months long as there was not any availability of the part in North America. After calling Toyota North America corporate I learned Toyota was not seeing an issue with the part in question that Pappas reported failing. Finally, I expanded my search to another dealership (Dealership #5) in the St. Louis Metro area. After 5 minutes on the phone, the service/parts team estimated that it was not the part Pappas recommended because that part was a total assembly that included several other parts and they had not ever seen a failure in this larger HVAC assembly. There assumption (Dealership #5) was a failed solenoid and I agreed to drop my car at their shop for analysis. The service team from the final Dealership #5, reported that they identified the failed part by the OBD-11 code and it was in fact only a solenoid not the entire HVAC assembly. The part in question cost $290 vs. Pappas quote of $2,200 for the incorrectly diagnosed part. Labor for the repair from Dealership #5 was estimated at 8 hours vs 15 from Pappas. In the end, the labor estimated for the correctly identified part was only 6.5 hours. vs 15 from Pappas. The final total cost to have my car repaired at Dealership #5 was $1,300 vs. Pappas quote for $4,500. A difference of almost $3,400. Keep in mind, when a consumer catches fraud in process the easy answer, when confronting a shop or dealership is “it was misdiagnosed.” However, when the offer to buy the car is the next best option and immediately offered to the consumer--this is a red flag. There is a used car shortage in the industry and when repairs seem too high it may make sense to sell the car for a newer model. When dealerships manipulate this process with consumers to gain an advantage it is unethical and sometimes fraud. Be careful when you go to any dealership and always get a second, third or fourth opinion. Part 2 Follow-Up: I had to follow-up my review to respond to Pappas Toyota reply relating to my review. I had responded to their reply to my review and my response was deleted from Google reviews. So, I am addressing the reply here where it can not be deleted. Pappas Toyota claimed their technician made a mistake and did not work at their shop anymore. However, since the repair was so large I had several conversations with the project leader (D.S., who still is working at Pappas.) Also, when I was ready to repair the car, I had another conversation with D.S. to confirm this was actually the right repair. Pappas had several chances to verify if they were diagnosing the correct problem based on the diagnostic error code. #PappasToyota #RepairScams #Fraud More

Thank you Toyota dealership and Sales rep Frank aka Tank. Also thank you service department, job well done keeping my vehicles running in top shape. Also thank you service department, job well done keeping my vehicles running in top shape. More

Great service. They had to tow it back for a fuel recall issue. Didnt charge me for the tow or the issue. Fixed it fast. Camry running amazing. I will be back. issue. Didnt charge me for the tow or the issue. Fixed it fast. Camry running amazing. I will be back. More

My first time buying a car and I was lucky to have Isabel! She’s so knowledgeable and personable. She made it an easy going/relaxed experience!! Isabel! She’s so knowledgeable and personable. She made it an easy going/relaxed experience!! More

Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and whi future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!! More

Shay sold us our 1st car from Pappas in April 2021 which was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappa was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappas was able to get in 3 weeks. Shay was very helpful and knowledgeable. We appreciated everything he did. More