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Tom Naquin Chevrolet Cadillac Nissan

Elkhart, IN

Overview
Reviews
4.6
58 Reviews
Call Dealership (219) 293-8621

2500 W Lexington Ave

Elkhart, IN

46514

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Showing 58 reviews

July 24, 2024

The best experience at a car dealership in my lifetime. Easy. No pressure. No hours upon hours spent there. I highly recommend! More

by Julie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Karpenko, Greg Fink
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May 31, 2024

We were looking for an Altima, and Demonte's help was great! He answered all our questions before purchase and explained all the features of the 2024 Altima when we picked it up. He was courteous and did More

by Mendeleev
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demonte, Sonny
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April 28, 2024

Good work. Friendly workers and good service people. Been a customer for years and will continue to. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Fink
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March 15, 2024

Shows you everything on your vehicle and if you don't understand anything they are extremely helpful to go through it as many times until you are satisfied More

by desouzaguedesd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Fink
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January 30, 2024

Mike Karpenko is an excellent team member! He kept me informed from when the Suburban was ordered until delivery 10 months later. More

by mtepe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Karpenko, Greg Fink
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October 23, 2023

Tracy McDonald & the whole team @ Naquins was great to deal with. I’m sure I will be back again. More

by Tonyrusso1430
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tracy McDonald , Greg Fink
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May 22, 2023

Tom Naquin has a friendly and knowledgeable staff and the facility is a clean and comfortable environment More

by kimmer4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hobbs
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April 02, 2023

Always professional and they wash my car outside without asking! Work is timely and always items are repaired well. No problems. Highly recommend! More

by Pfahlbeck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt and shenelle service sept
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March 12, 2023

Friendly staff,very informative to ur vehicle problems, let u know what's best advice to fix ur problem More

by unholyflereous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheall
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November 22, 2022

Sold me a bad car. I bought this car at the end of April and have had it in the shop more than I could drive it. I have called and called at first, they gave my $1000 b More

by Toddk
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Service Department, Greg Fink
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Nov 22, 2022 -

Tom Naquin Chevrolet Cadillac Nissan responded

We sell a wide variety of vehicles some being Brand New from the manufacturer, some being Certified Pre-Owned, some of which being just a few years old and still having Manufacture Warranty coverage. We also sell As-Is vehicles at an affordable below market price. When you bought this vehicle, we we’re transparent in letting you know that the vehicle was pulling a code which indicated an issue to the ECM we couldn’t completely diagnose the issue because it was a Hyundai. We then suggested taking it to a Hyundai dealership for further diagnostics. We even had our service tech explain what he believed was the issue. We discounted the vehicle considering there was preexisting issue and we were uncertain as to what it was. You willingly decided to follow through with the purchase and take ownership before taking our recommendation of having it further diagnosed. After the purchase we in fact contributed an additional $1000 to help with some of the expense you were taking on. As the situation is unfortunate, we did disclose that there was an issue, and the vehicle was sold As-Is you were not forced to purchase this vehicle that is the vehicle you chose and wanted.

Dec 19, 2022 -

Toddk responded

Your service team may have told you that they disclosed there were issues, but they did not. They insured me that the code they found was just a timing issue. I brought the car back to you all and your service team refused to look at the car they just drove it around and told me there was nothing they could do. You did not suggest me to take it to a Hyundai dealership until after I was having all my issues with the car. Every mechanic/dealership I have taken it to are shocked I bought this car from a dealership and that a dealership would sell this to anyone in the condition it was in. They also stated if your service team could not see what was wrong with it, they should not be working on any cars. You also lied to my mom and stated that I named you in this review.... You have never once called me, and I was never once given your name. I have only talked to someone named Joey I believe. I have called over and over again and get ignored every time I leave a voicemail. You sold me a car that could of cost me my life (that is coming from mechanics, not just one multiple). Instead of making excuse you all could apologies. I have put $8,000 of my own money into this car. Your service team has mis lead you and that is a shame that you allow them to act the way they do. Look at your reviews, they are all about them and how terrible they treat people. This is an unfortunate situation that unfortunately does not affect you but has put a finical burden on me that will take me years to get out of. There are two sides to every story and the story you are getting from your team is unfortunately just not the truth.

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