Tom Kelley Chevrolet Decatur

Dealership did a great job of letting me test drive the vehicle as soon as possible, and answering any questions I had vehicle as soon as possible, and answering any questions I had More

Luke Crandall and his Sales Manager, Nathan Huges, were great to work with. Very professional, knowledgeable, and best of all, and never "high pressure". Always courteous, and honestly answered questions great to work with. Very professional, knowledgeable, and best of all, and never "high pressure". Always courteous, and honestly answered questions. Even when didn't have an immediate answer, both were always transparent that they needed to get more information, and were timely getting answers back. I deal with sales associates from various industries nearly every day, both in and out of work. I can tell within a few minutes if a sales associate is someone I trust to be honest and upfront, or if I am being fed a 'line". Needless to say, when the time comes to buy again, Luke or Nathan will be the first I would call. More

Very friendly and did everything to help us purchase a vehicle that was in our budget vehicle that was in our budget More

My experience was very pleasant. I really appreciated the low pressure approach. I would recommend this dealership to others. I really appreciated the low pressure approach. I would recommend this dealership to others. More

Luke and the dealership are very professional and ready to help with all your needs. They go out of their way to do everything they can to make u happy and help u get the vehicle u are looking for at the p to help with all your needs. They go out of their way to do everything they can to make u happy and help u get the vehicle u are looking for at the price u are looking for. I give Luke and the dealership a 10/10. More

Great service and sales team. Not high pressure and worked with me. Luke was a great customer service and follow up after my purchase. Not high pressure and worked with me. Luke was a great customer service and follow up after my purchase. More

Very appreciative of the courtesy and service of everyone and the Kelly dealer..Thank you.. everyone and the Kelly dealer..Thank you.. More

Fantastic experience. Adrienne and Nathan could not have been any better. Extremely efficient, normal people. They absolutely did not push us or make us feel like they wer Adrienne and Nathan could not have been any better. Extremely efficient, normal people. They absolutely did not push us or make us feel like they were simply salesman by any means. They were normal down to earth people that I could actually communicate with. Adrienne went above and beyond with us, sending us a video of the cars interior and answering every question we had. She was new but didn’t make any mistakes on our end. The only complaint I have is one that applies for basically all dealers in 2023. I bought a Tesla. I BARELY made it to a supercharger. I had called the day before and asked to make sure it was charged (as I knew I was buying it the next day). When I arrived, it wasn’t charged so I couldn’t even really test drive it for fear it wouldn’t make it out. They have an electric vehicle plug in, but they didn’t have the adapter. Basically, dealerships need to realize that electric vehicles are the future. You have to have all the plug ins and adapters you can to make this transition smooth. There wasn’t even a charging cord in the trunk because no one checked to make sure the guy gave it to them during the sale of the car. Nothing to really complain about but just something all dealerships need to start doing. Other than that, great experience. Cannot recommend enough! More

Our salesman had terrible follow through and we chased him down to make the sale. It’s doesn’t seem like Kelley cares about selling people cars. The most they wanted to sell was the warranty stuff at the him down to make the sale. It’s doesn’t seem like Kelley cares about selling people cars. The most they wanted to sell was the warranty stuff at the end of the deal. Yes I was the impatient one at the end demanding they make this transaction speedy, I don’t have time for all the salesman talk, nor the patience for it. The only reason we buy from Kelley is the car wash feature and if it wasn’t for that feature, I WOULD definitely shop around elsewhere. More

They were extremely courteous and knowledgeable about cars . They listened to my needs and did try to take advantage of me either! I will definitely recommend this place to friends and family! Luke was a cars . They listened to my needs and did try to take advantage of me either! I will definitely recommend this place to friends and family! Luke was a great salesman! More