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Tom Kelley Cadillac - Service Center

Fort Wayne, IN

4.7
60 Reviews

60 Reviews of Tom Kelley Cadillac - Service Center

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May 13, 2025

Always friendly. Very accommodating. Everything fixed in a timely manner , clean I enjoy coming in More

by prhinehart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rittenhouse
May 13, 2025

Everyone is helpful and easy to deal with. I have never had a problem but I would love to know what will replace the XT5 as I would love the next years model but they aren't making them More

by jabogrim2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025

Very helpful on any repairs— John the service rep is very knowledgeable to get needed repairs done More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John. Fitzgerald service
May 10, 2025

I was taken in at the last minute for an oil change. They said it would take about an hour. It did take two hours. More

by MERCER_WI
Recommend Dealer
Yes
May 09, 2025

front door service, kept me updated on my vehicle progress and went above and beyond to see that I had great service. Thank you, KayLyne More

by SKOMETS20
Recommend Dealer
Yes
Employees Worked With
KayLyne VanCuren
May 08, 2025

My first experience and it was a good one. They did the offer paperwork and the payment wasn't where I wanted so I made a counteroffer late afternoon and they agreed to it by the next morning. More

by Richardlgood
Recommend Dealer
Yes
Employees Worked With
Quinton
May 08, 2025

It took 2 1/2 hours for my oil change. After 90 minutes, I was offered a ride home and that it would be another 20-30 minutes if I needed to wait. More

by Jan.laufer0830
Recommend Dealer
No
Employees Worked With
John. He was fine.
May 06, 2025

They are knowledgeable and efficient. Most of all they promptly take care of the issue as well as taking care of a recall in addition to my concern. They are always kind and friendly and More

by jrathge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinton McGhee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

They are not pushy they explain things very well and try to help as much as they can More

by Brandin
Recommend Dealer
Yes
Employees Worked With
Sales person is Jackson service department is Kaylee and John
May 05, 2025

John helped me with my vehicle services and is amazing to work with. Great work. More

by Aminga610
Recommend Dealer
Yes
Employees Worked With
John R
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