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Tom Kelley Cadillac - Service Center

Fort Wayne, IN

4.8
109 Reviews

109 Reviews of Tom Kelley Cadillac - Service Center

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July 07, 2025

John Rittenhouse has been my service supervisor for many cars and trucks and over 25 years. I followed John from Dodge to Kelly. He has been genuine and professional every time and gotten me thru some majo More

by indiancr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
July 07, 2025

Routine oil change very unhappy my car only has 6000 miles on it and the underneath was covered in oil from carelessness. Only reason we noticed was a spot on our garage floor. More

by urcatcher22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
July 04, 2025

Always very friendly and the place is extremely clean. I feel my car is in good hands with their service techs. More

by smscreeton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Very courteous, polite, and professional. When I brought my car in for service, Jackson found me in the lounge, asked me how I was doing, and if I had any questions. He is friendly, he rememb More

by craemitchell1029
Recommend Dealer
Yes
Employees Worked With
Jackson Russell was my sales rep.
July 03, 2025

The service team is there to listen and get your vehicle in and out in a timelymanner. . More

by qrmcghee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinton McGhee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Always a First-Class experience at Tom Kelley Cadillac! The service team there always takes care of me and my vehicle. More

by kid.selby
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
July 01, 2025

We bought our 2019 XT5 at Kelley and have always had fast and friendly service. More

by rsinacola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Wonderful experience. Cody and his team always offer a premium experience and truly go above and beyond for their customers! More

by tommyguns24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Perrott Kaylyne VanCuren
June 30, 2025

They are always kind a the job gets done. I am happy to know them and appreciate their experience. More

by SLH0
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse and his daughter Kayleigh
June 30, 2025

Service is always top notch and efficient staff is very courteous and friendly and pricing is good More

by KAREN1HARPEL
Recommend Dealer
Yes
Employees Worked With
John