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Tom Kelley Cadillac - Service Center

Fort Wayne, IN

4.7
33 Reviews

33 Reviews of Tom Kelley Cadillac - Service Center

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May 23, 2025

Service was prompt. Personnel are kind professional and considerate. Work was completed in a timely manner. More

by gladysd1501
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
May 23, 2025 -

gladysd1501 responded

I gave a message on the phone. Please check the text.

May 23, 2025

Efficient, thorough, friendly and take good care of my car when it needs service biannually. More

by buggadoo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
May 22, 2025

All of the service advisors are the best I’ve ever dealt with. They are polite, insightful, and speedy. I drive my cars from almost an hour away and drive past multiple gm dealerships just to work with them More

by Cade Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse, Kaylyne van Curen, Cody perrott
May 22, 2025

John got my car fixed in a few hours on a Saturday. He's always polite and gets done what he promises. More

by kathycoffin1963
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
May 22, 2025

Excellent service. Quoted a wait time which was correct. Always gives great service. I’ve not had a problem yet. More

by sydneysoprano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uncertain.
May 22, 2025

Salesman Charlie Howe was superb - friendly and professional. John Rittenhouse in the service department went above and beyond the call swapping out our new tires as well! More

by Gturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

John was not nice to me Gave less help Make me feel uncomfortable When I go More

by MR.OSCAR.SOLIS.23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
May 21, 2025

Always friendly and courteous staff. They make customer satisfaction a priority. I highly recommend their services. More

by scottkeuneke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

Detail information on the issue with the vehicle, explained what needs to be done to correct the problem. Courteous and respectful service. Done right the first time. More

by bjecsm011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Fast knowledgeable, courteous,and fair pricing. They saved us a lot of time and money. More

by budcameron2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire service department mm
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