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Tom Kelley Cadillac - Service Center

Fort Wayne, IN

4.7
60 Reviews

60 Reviews of Tom Kelley Cadillac - Service Center

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June 16, 2025

Prices more than national average. Very disappointing for a proud Cadillac owner. Will give someone else a chance on my next repair More

by lkcato2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Used repair service
June 14, 2025

KayLyne is the best part of this dealership! She was outstanding, great customer service skills! We will be back for sure! More

by kaylyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quinton McGhee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KayLyne
June 13, 2025

Kaylynn and John Rittenhouse are amazing and work to meet the needs of their customers:) More

by Christa Sullinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 13, 2025

The service was done correctly. John the service manager was upfront with what needed done and the cost to fit it. More

by PAMELA.JONES12912
Workmanship
Recommend Dealer
Yes
Employees Worked With
John
June 11, 2025

I’ve purchased many vehicles from Kelley through the years. I’ve experienced great service, helpful sales reps., & personally interactive ownership. More

by Rick Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rittenhouse
June 11, 2025

Always confident with service Department. Customer for over 16 years. That's why I continue with Tom Kelley More

by FIRST1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 11, 2025

The service was very prompt and courteous by the service personnel and the work was in the time they specified and I noticed my vehicle ran much better after the work was completed More

by Ron Mon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse, Caitlin VanCuren
June 10, 2025

Always good service. Very nice waiting area. Short wait time for amount of service work performed. More

by larryterhune
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 10, 2025

Easy to schedule my service and was completed promptly. I received a short video from the service representative outlining what he saw and recommended. Easy pick up after the service was completed and they More

by Dale.B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rittenhouse, service manager
June 10, 2025

Kelley Cadillac and Chevy both provide quality services. And have always had a good selection of good vehicles. More

by gbransondllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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