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Tom Kelley Cadillac

Fort Wayne, IN

4.9
220 Reviews
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625 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 220 reviews

June 04, 2025

Easy to schedule service appointment, Once I got there they were very professional doing my service on my vehicle, They call me when it was done and we came and picked up vehicle. More

by JOHN.MILLS8322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 04, 2025

Excellent service! Very helpful with a driver as my car had to stay over night! More

by Fullercar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team John R.
June 03, 2025

Timely accurate service with high quality and a concern for my appointments as well. Excellent. Thanks. More

by ralph.eldridge
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 03, 2025

Wonderful service, very professional and friendly. I highly recommend this dealership for all of your sales and service needs. More

by dianeoberlin2260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ernest
June 02, 2025

Excellent service department team. We have been using Tom Kelley Cadillac for years and have always been treat well. More

by zolman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rittenhouse
June 02, 2025

They are courteous and prompt, offering to pick up my vehicle from home or provide a loaner. More

by SUSAN_FAYE_SPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Prompt & Friendly Customer Service at the Dealership. Also taking the time to answer any questions or concerns regarding your vehicle. A very knowledgeable and experienced service department staff. More

by MPAFF2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rittenhouse
May 31, 2025

Prompt and friendly Never have had a bad experience at dealership. I'm usually happy with service. More

by CONJLEY
Recommend Dealer
Yes
Employees Worked With
John n his daughter
May 31, 2025

Jackson was knowledgeable, helpful and patient. I really enjoyed dealing with him. I’m looking forward to dealing with this group of professional and knowledgeable people. More

by dwoods16
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025

My Cadillac team is excellent! ! They really listen to my issues and the make sure they fix everything correctly the first time around!! I would not go anywhere else!! More

by SOPIKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clontz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in Service, Joe Glass in Service