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Tom Kelley Cadillac
Fort Wayne, IN
141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 141 reviews
February 14, 2019
THEY CARED THAT I GOT WHAT I WAS LOOKING FOR, THE RIGHT CAR. WHEN CHUCK FIRST CALLED WITH A CAR TO LOOK AT , I WAS SURE IT WAS THE CAR I WAS LOOKING FOR. BUT IT WAS NOT. BUT HE KEPT AT IT . OTHER DEALERSHIPS W WHEN CHUCK FIRST CALLED WITH A CAR TO LOOK AT , I WAS SURE IT WAS THE CAR I WAS LOOKING FOR. BUT IT WAS NOT. BUT HE KEPT AT IT . OTHER DEALERSHIPS WERE EMAILS AND THEN NOTHING, THREE CAR LATER HE SHOWED US A CAR THAT FIT. WE PURCHASED A LEXUS HYBRID. WE LOVE THE CAR AND WILL CERTAINLY COME BACK. More
by bixle
Employees Worked With
CHUCK ROTH
January 25, 2019
Improper conduct Steve, the service manager, is very unpleasant to deal with. Made me feel uncomfortable reprimanding his employees in front of me to the point where I Steve, the service manager, is very unpleasant to deal with. Made me feel uncomfortable reprimanding his employees in front of me to the point where I left. All other workers are great which is the reason I have done business here for so long. More
by Unpleasant
Employees Worked With
All employees where great! STEVE WAS THE PROBLEM!
January 07, 2019
Raul Torres provided the best buying experience , period ! Purchasing a car on-line without visiting the Dealership to view the car due to distance was a first for us. Raul Torres of Tom Kelley Cadillac made t Purchasing a car on-line without visiting the Dealership to view the car due to distance was a first for us. Raul Torres of Tom Kelley Cadillac made the whole experience from start to finish very comfortable. Raul was personable , knowledgeable and answered every question we had through email, phone and video making the overall buying experience easy to understand ,reassuring and comfortable for us both. The following weekend Raul delivered the car to our home in Wisconsin freshly washed and detailed, we were delighted with the vehicle it was exactly as described. The Tom Kelley experience did not end there, Raul discovered my wife's treasured Beatles CD's loaded in our trade-in cars CD player after the car had been delivered to Tom Kelley Cadillac , Raul contacted us and mailed them to us immediately. From start to finish a 10 out of 10 experience... Thanks Pete & Jane More
by Pete & Jane
Employees Worked With
Raul Torres :
August 22, 2018
Bill Bodecker I came back to Kelley automotive because of the way Bill treated me and how well the entire team works together. My experience was so good that I wil I came back to Kelley automotive because of the way Bill treated me and how well the entire team works together. My experience was so good that I will buy another vehicle from Kelly Automotive because of it. More
by Ezup
Employees Worked With
Bill bodecker
August 02, 2018
Rachel is a class act! I cant say enough about how pleased I am with the sales transaction. Ive purchased many cars through many dealerships over the years and I must say th I cant say enough about how pleased I am with the sales transaction. Ive purchased many cars through many dealerships over the years and I must say that Tom Kelley Cadillac is by far my choice for future purchases. The warm welcome from Tom Kelley himself impressed me the most. And my salesperson Rachel, was very kind, easy to work with, funny, and very knowledgeable in her position. This is the kind of dealership one would want to hang out at even if you were not purchasing an autombile. With the friendly sales staff, the beautiful facility and great pricing on cars, The Tom Kelley Auto Group should strongly be considered when buying your next car. They will definitely be involved in my future automobile purchases. Thank You Mr. Kelly and Rachel for such a pleasant experience! More
by RobotGuy
Employees Worked With
Rachel Cook (10 Stars), Ashley Hammerel
July 23, 2018
Purchased a used vehicle! I recently purchased a used truck, the salesman was very knowledgeable about the vehicle. It was after the purchase we started having issue. There nee I recently purchased a used truck, the salesman was very knowledgeable about the vehicle. It was after the purchase we started having issue. There needed to be a few things fixed and the salsman told me to call and he would take care of scheduling it in . I called and texted him for 2 to 3 weeks before he got back with me . He told me he had to run it by his manager and get it scheduled in and he would get back with me and I waited another week or more and nothing. I finally called to ask to speak to someone higher up. That's when the sales manager James called me back and with in 15 min he had my vehicle scheduled in so the issues could be resolved. James was very nice and professional, the salesman that sold the truck to me did not make him aware of anything. In the end I am satisfied. Kyle was the salesman he started off impressive, but by the end he was worthless, not happy with him at all. Everyone else was great. More
by Travis
Employees Worked With
Kyle ,James , JT
June 30, 2018
Excellent I bought a volvo xc60. But this website doesn't allow me to select this make. There are only two options, Cadillac and Saab. Excellent service. I bought a volvo xc60. But this website doesn't allow me to select this make. There are only two options, Cadillac and Saab. Excellent service. More
by Bin12345
Employees Worked With
Rachel Cook
May 23, 2018
Raul Torres & Kelley Cadillac Top Notch Raul Torres made buying a new car a very pleasant experience. He was easy to work with, very professional, and honest. Top notch. All in all a great e Raul Torres made buying a new car a very pleasant experience. He was easy to work with, very professional, and honest. Top notch. All in all a great experience. More
by Larry_70
Employees Worked With
Josh in finance very professional and personable.
May 22, 2018
New car delivery orientation Rachael Cook gave an in depth unhurried training session to us on all the new technical features of the XT5 Cadillac. Thank you very much! She invit Rachael Cook gave an in depth unhurried training session to us on all the new technical features of the XT5 Cadillac. Thank you very much! She invited us to call or stop in any time after we drive the car and adjust. Good service with a smile! Anne and Ernie Keller More
by egk
Employees Worked With
R Cook John Rittenhouse - Lindsay- James Yoder-and Jim Kelly
April 10, 2018
No problems, smooth and easy process! No high pressure tactics and purchase process was smooth and easy as it should be. purchased new BMW not a Cadillac but BMW wasn't and option yet No high pressure tactics and purchase process was smooth and easy as it should be. purchased new BMW not a Cadillac but BMW wasn't and option yet as Kelley just took over it. More
by TLB
Employees Worked With
Dealt with Bill Bodecker and Rob Miller
