Tom Kelley Buick GMC - Service Center

No communication First off I had to bring my car in to have a problem fixed that they already "fixed" a week before. Then when I arrived I had to wait for my service a First off I had to bring my car in to have a problem fixed that they already "fixed" a week before. Then when I arrived I had to wait for my service advisor to get back to his office. Several people went looking for him. As I sat waiting for my car, I watched every other customer have their service advisor come out and let them know what was going on with their car. I sat there for 4 hours and Jason never came out to tell me what was going on. I finally got up to see what was going on and Jason was at lunch. Very disappointed in the service! More

Superb service Dan in the Service department is outstanding! He is very personable and knowledgeable and makes sure the customer knows what is going on every step of Dan in the Service department is outstanding! He is very personable and knowledgeable and makes sure the customer knows what is going on every step of the way. Overall, the dealership has been amazing ever since I purchased my Enclave! More

Great service! Randy Helton did a great job letting me know what services were needed on my truck. I never once felt pressured into things I didn't need. Will defini Randy Helton did a great job letting me know what services were needed on my truck. I never once felt pressured into things I didn't need. Will definitely return! More

Great Service! It is always a pleasure to have my car serviced here. John Thomas is awesome! I never have to worry about a loaner when I use this dealership. It is always a pleasure to have my car serviced here. John Thomas is awesome! I never have to worry about a loaner when I use this dealership. More

Great experience I had a vehicle that needed work, and I put it off. I broke down, and they fixed it right away, and I got it back the next day! I had a vehicle that needed work, and I put it off. I broke down, and they fixed it right away, and I got it back the next day! More

Worst experiance with any car service center ever. Service people I dealt with where rude. Said I need a module for my computer. After spending over a $1,000.00 for the module a 32 point oil change. Th Service people I dealt with where rude. Said I need a module for my computer. After spending over a $1,000.00 for the module a 32 point oil change. They did not check my tires or top off fluids, took everything out of my trunk and just rolled up in a ball and threw in the trunk. While they had it they shorted out my rear door look relay switch. Of course they did not agree with me on that and told me to have a nice day. Which meant they did not want to address this problem. Now I have the same problem with my car that had before I took it to Kelly's. Turns out is was the spark plugs that needed replaced and most likely not the module for the computer. They charge $25.00 to each bill for the cost of they're electricity- WHAT. No copy could be found for my towing bill so they sent me all over the place, even to the body shop and no one could find. There was grease and smudges all over my leather on the back seat and hand marks on the back of my bucket seats also. Stay away from the service center they are running a racket on diagnosing cars. I will be notifying the Better Business Bureau about the poor service I received and the miss diagnosis on my car. More

never buy or use service dept ever again first of all i was supposed to get free oil changes coupon book never seen it had a fuel tank cover that broke off they said at first been a good cust first of all i was supposed to get free oil changes coupon book never seen it had a fuel tank cover that broke off they said at first been a good customer they would replace it so i waited they never called me so i go back in to see what the problem is this time different service manager tells me they're not gonna cover it IM AM DONE WITH TOM KELLEY GMC More