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Tom Kelley Buick GMC

Fort Wayne, IN

4.8
481 Reviews
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555 Grand Nat'l Dr

Fort Wayne, IN

46804

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Showing 481 reviews

December 07, 2020

Little disappointed in this dealership and working with Ernie Crowder. Working a deal on a new Sierra 2500HD only to have it sold out from underneath me. I advised that I was wanting the truck and just wai More

by sbaledge
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie Crowder
Dec 09, 2020 -

Tom Kelley Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jami Langham/ jlangham@kelleyauto.com

Dec 21, 2020 -

sbaledge responded

I edited the review to reflect, I reached out to Jami like I was asked and to no surprise received zero response.

November 30, 2020

This was the first time I have purchased/leased a new vehicle. The process at Tom Kelley Buick GMC was very smooth and I would like to think Brain, Brandon, Nick and James for helping in the process of g More

by Jimi Spulz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Spuller, Brian McKinley, Nick Gates, Brandon
Dec 03, 2020 -

Tom Kelley Buick GMC responded

Jimi, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, The Tom Kelley Buick GMC Team!

November 30, 2020

James Spiller was very helpful in helping me find the perfect car for me and my partner. We are extremely satisfied with the help of James and Tom Kelley Buick More

by Brock Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Spiller
Dec 03, 2020 -

Tom Kelley Buick GMC responded

Hello Brock and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that James was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Tom Kelley Buick GMC Team!

November 27, 2020

Pat was pretty decent as usual. No complaints. The care was sold before I even walked in the door. Marry Christmas and happy new year. More

by incaseofcontact
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Haynes
Dec 01, 2020 -

Tom Kelley Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Tom Kelley Buick GMC Team!

November 26, 2020

I was fortunate to work with Kevin Smith on the purchase of my new HD Denali. Although Kelley GMC didn't have the exact the truck I was looking for in stock, they were able to work with a partnering dealer More

by breith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Smith, Chris Clontz
Dec 02, 2020 -

Tom Kelley Buick GMC responded

Congratulations on your new purchase! I hope you are continuing to enjoy your HD Denali It's wonderful to know you feel confident in your decision to choose Tom Kelley Buick GMC as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, The Tom Kelley Buick GMC Team!

November 25, 2020

Our salesperson, Connor, provided exceptional customer service!! We love our car & loved our experience at the dealership. Truly top notch. I would even go as far as saying it was a fun experience! We wil More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Gastineau
Dec 01, 2020 -

Tom Kelley Buick GMC responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Connor and the rest of the Tom Kelley Buick GMC team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, The Tom Kelley Buick GMC Team!

November 10, 2020

My wife and I have dealt with Dennis Waybright at Kelley Buick GMC for over 14 years. Denny has given us full attention to our wants and needs. When we drive away we deal we have received the best deal poss More

by David Capp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Waybright
Nov 12, 2020 -

Tom Kelley Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Tom Kelley Buick GMC Team!

November 09, 2020

My wife and I have dealt with Denny Waybright at Kelley Auto for over 15 years and he goes out of his way to make sure we get what we want and need and that we are very satisfied in the end. We always refe More

by judithcapp45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny Waybright and Rick Dones Sales Manager
Nov 12, 2020 -

Tom Kelley Buick GMC responded

We cannot thank you enough for your wonderful review of Tom Kelley Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Tom Kelley Buick GMC Team!

November 05, 2020

Our sales person was very attentive to our needs in selecting a new vehicle. He answered our questions and made us feel comfortable with the operation and technology of the vehicle. Excellent service! More

by Jacquie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Spuller
Nov 10, 2020 -

Tom Kelley Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Tom Kelley Buick GMC Team!

October 08, 2020

Great service and help today! No pressure from Pat ! He was so helpful and courteous! I appreciate everything he did! Couldn’t ask for a better sales person! More

by Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick hynes
Oct 09, 2020 -

Tom Kelley Buick GMC responded

It is very kind of you to write us such a nice review, Anne. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Tom Kelley Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Tom Kelley Buick GMC Team!

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