
Tom Kelley Buick GMC
Fort Wayne, IN
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They are always friendly and tell me when something else needs to be done and when. needs to be done and when. More
This is a great dealer, always gets my car fixed the first time, in a timely manner first time, in a timely manner More
It’s just got to be too expensive so we will be looking at other dealers. Their hidden profit trick of a thousand dollar paint coating which GM vehicles don’t need ( I worked in the G M paint shop) has cau at other dealers. Their hidden profit trick of a thousand dollar paint coating which GM vehicles don’t need ( I worked in the G M paint shop) has caused me to shop other small town dealers. More
Always courteous, on time and swift service. Addressed a warranty issue that was not scheduled. Addressed a warranty issue that was not scheduled. More
Tom Kelley is an AMAZING DEALERSHIP i have bought 5 cars from them. An AMAZING TEAM. LOVE THEM DEARLY from them. An AMAZING TEAM. LOVE THEM DEARLY More
Everyone was super friendly and professional! Never felt pressured to buy. Definitely our best experience at any dealership! Never felt pressured to buy. Definitely our best experience at any dealership! More
Great initial contact. Professional and efficient. Seems to take quite awhile to get an oil change??? 90+ minutes seems like a long time. Especially when the 'checkup' can Professional and efficient. Seems to take quite awhile to get an oil change??? 90+ minutes seems like a long time. Especially when the 'checkup' can be done while the oil is draining. All systems are different at all dealerships, however. More
Great timely service. I arrived a little before the scheduled appointment and was met and greeted promptly. I was given an idea of what the process looked like and the o I arrived a little before the scheduled appointment and was met and greeted promptly. I was given an idea of what the process looked like and the option to wait or return when the process was completed. More
I do like the dealership, but this last time the service guy dropped the ball. I waited over 30 min then went and found him! He said the man who checked my car in didn’t let him know I had arrived! Not s guy dropped the ball. I waited over 30 min then went and found him! He said the man who checked my car in didn’t let him know I had arrived! Not sure about that! Anyway then the coffee machine was broken. Because I knew they had coffee I had not stopped to pick up a cup. They did offer to let me walk nextdoor to get a cup. More