Tom Kadlec Chevrolet - Service Center

By and far the best service process I've ever experienced. Purchased my vehicle in September of 2019 and they included a lifetime service warranty. At the time I remember thinking, right... they' experienced. Purchased my vehicle in September of 2019 and they included a lifetime service warranty. At the time I remember thinking, right... they'll nickle and dime me on ancillaries... So not true. Check engine light came on last week and once I determined it was a deeper problem than I could remedy I set it up to be towed and looked at. They fixed it (14 hours of labor & Parts) and all at zero cost or stress to me. That's the way it should always be. I'll never buy anywhere else. More

I went in with my 2017 Cadillac ATS for a wheel wheel alignment 10/26/2021 When done I went out to the parking area to leave and noticed body damage on the fenders, both driver and passenger sides just alignment 10/26/2021 When done I went out to the parking area to leave and noticed body damage on the fenders, both driver and passenger sides just behind the front wheels. Passenger side a scratch about 1 foot long down to the primer. Driver side 2 dents about 8 inches long, both sides about the same height. There was water dripping off of the car on the pavement (I assume from a car wash). Now I cannot prove it was North Branch Chevrolet, but I washed the car in my yard the day before and the damage was not there. I did have the service manager come out and look at the damage, of course he denied any liability. I did call back the next day and asked the service dept. if there were any problems with there car wash machine and of course there were no issues with the car wash machine. So my $139 Wheel alignment turned into that plus an insurance claim and ($ 500 deductible) and the car at the body shop for a week. By the way the body shop told me they get a a lot of business from car wash machines causing damage! More

While on vacation from Pennsylvania, I had a flat tire indication on my 2017 Corvette. It turned out to be a cracked rim, upon further inspection I found I also had a bent rim on another wheel. I would li indication on my 2017 Corvette. It turned out to be a cracked rim, upon further inspection I found I also had a bent rim on another wheel. I would like to thank Dee Schroetter for his prompt scheduling. Tom Lindbon for finding the rims at opposite ends of the country and quick expediting. And Frank Romo for his prompt installation of the rims. You should be very proud of the way your service and parts departments take care of the customers. Very friendly, caring, timely, and professional. Thank You Jim More

Service on my Silverrado All contacts and service work was handled timely and in a professional manner. Worked with Paul, who is the service manager and he responded promptly All contacts and service work was handled timely and in a professional manner. Worked with Paul, who is the service manager and he responded promptly to my issues. More

Prompt service and detailed information They found the issue and provided options. It was a little to spendy for me to fix at this time. They are pretty honest and don’t make a customer feel They found the issue and provided options. It was a little to spendy for me to fix at this time. They are pretty honest and don’t make a customer feel pressured or stressed. More

Excellent I always have received super great service from North Branch Chevrolet. I have been a customer for 25 plus years. Rick and I have done business for th I always have received super great service from North Branch Chevrolet. I have been a customer for 25 plus years. Rick and I have done business for that long. Great salesman and a great dealership. More

Oil change Jolene Hanna met me in the service bay, answered my questions about a recall and told me she would check it out. Then she directed me to the waiting a Jolene Hanna met me in the service bay, answered my questions about a recall and told me she would check it out. Then she directed me to the waiting area which was clean and neat. When the oil change was done Jolyn came and got me, ushered me to the receptionist and told me they had ordered the part for my car that was the cause of the recall. She called a few days later ad set up an appointment to have the part installed. Altogether a pleasant experience. Oh, and my car was washed, clean and shiny! More

OIL change and wipers replaced Every time I bring my truck in for service I have to fill out a survey I think one is enough. This is crazy now you want 25 words. I enjoy your servic Every time I bring my truck in for service I have to fill out a survey I think one is enough. This is crazy now you want 25 words. I enjoy your service but this is too much please help me!!!!!!!!! More

Pleasant The service people and sales people are always pleasant, friendly and willing to help! If an error does occur they fix it immediately and they have we The service people and sales people are always pleasant, friendly and willing to help! If an error does occur they fix it immediately and they have went to bat for me with GM! More

Good service I got my car in right away- a part had to be ordered - got a ride hone - fixed that day. Happy with results would return I got my car in right away- a part had to be ordered - got a ride hone - fixed that day. Happy with results would return More