Tom Gill Chevrolet - Service Center

Very friendly helpful people. Austin goes above and beyond to help his customers. Definitely a pleasure to work with. Austin goes above and beyond to help his customers. Definitely a pleasure to work with. More

While my car was in service (oil change and new rims) I was brought a rental which had a flat tire when it was pulled up front. The second rental brought to me had a flat within a couple hours of driving o was brought a rental which had a flat tire when it was pulled up front. The second rental brought to me had a flat within a couple hours of driving off the premises. I didn’t hit anything and called the service manager to express my concerns that this tire may have also been damaged prior to leaving the lot. I patched the tire and retuned it. They said I should have inspected the tires prior to leaving and my honesty would result in a 200 + bill. I would imagine this would have been difficult for any customer to inspect without the car being lifted. I also doubt they would have noticed if I hadn’t mentioned it since They had no inspection paperwork to share with me where their team inspected the car prior to handing off to me. All that was done was a quick walk around. It took the service manager several days to respond and when I expressed how his response would challenge future business with Tom Gill including the new car I was buying and upcoming paint job etc. (not to mention I just purchased a brand new blazer from them) I never received another response from anyone on their team after I sent this message. I then messaged the sales team letting them know I would no longer move forward with future purchase. The service manager still has not responded More

My first THANKS I would like to extend is to Jordan Holt. I had an appointment to pick up a key for my car we had just purchased. I wasn't sure what department I was suppose to be in. Jordan was very helpful I had an appointment to pick up a key for my car we had just purchased. I wasn't sure what department I was suppose to be in. Jordan was very helpful and attentive in directing me where to go, brought my car to the bay, and made sure I was settled. THANK YOU, JORDAN. I feel Jordan is a great asset to the Tom Gill team. I came to meet with Isaiah for my key. He took care of the situation and kept me up to date on the progress. Everyone has always been very nice and professional at Tom Gill. Keep up the good work. More

Service dept managers went above and beyond to address maintenance techs mistakes and lack of attention to detail. I appreciated the effort and willingness to admit mistakes were made and the corrective maintenance techs mistakes and lack of attention to detail. I appreciated the effort and willingness to admit mistakes were made and the corrective actions taken. Definitely recommend! More

Service department was very professional and communicative! Their friendliness and overall demeanor says a lot about the quality of their service and hiring practices. I would trust any of their communicative! Their friendliness and overall demeanor says a lot about the quality of their service and hiring practices. I would trust any of their service advisors with my vehicles. A shout out to service advisor, Mark, and service manager, Dale…two outstanding guys to work with! Thanks gentlemen!!! Troy More

Brought my truck in for service and was assigned Justin as an advisor...request someone else if you are sat down at his desk....RUN! Couldn't answer basic questions on recommended service, doesn't answer h as an advisor...request someone else if you are sat down at his desk....RUN! Couldn't answer basic questions on recommended service, doesn't answer his phone, has zero knowledge about service. No one KNOWS what the issue is, everything is ambiguous..."welll if it isn't that it's this and that will cost (X) amount of dollars" "but worst case scenario it could cost this".... It's a xxxxxxxx service dept and likely the POOR quality of mechanics at Tom Gill is behind it. These guys SUCK...AVOID TOM GILL CHEVY More

Working with Craig and Destiny has been a pleasure. I would highly recommend using Tom Gill especially Craig and Destiny! I would highly recommend using Tom Gill especially Craig and Destiny! More

Super nice employees with a clean environment. Quick service with customer's and vehicles alike. And always wanting for you to find the best vehicle for yourself. Quick service with customer's and vehicles alike. And always wanting for you to find the best vehicle for yourself. More

Works not help all hw did was print a form and read it to me he told me was going to call himself to see when I could get my car into a hyundai dealership since it was a extended warranty thur them of course me he told me was going to call himself to see when I could get my car into a hyundai dealership since it was a extended warranty thur them of course the hyundai can't get me til Jan they told me it wasn't extended my car is only 2018 has a oil leak I have a lifetime power tram warrthur Tom gil I have only had thus car for 14 months was told to basically deal with a lemon car get oil and put it in every 300 to 500 miles More