Tom Gill Chevrolet

I attend NKU and I needed a good used car to get me around so like an idiot I went to Tom Gill. They have all this buy American ads on tv. and I thought "sounds like a good place - why not go?" I hav around so like an idiot I went to Tom Gill. They have all this buy American ads on tv. and I thought "sounds like a good place - why not go?" I have some advice: STAY AWAY! I was there for 4 hours. They had a couple of cars I liked and I drove them. One had a noise in the front that sounded like a wheel would fall off and they said they would drop the price by $200 - big WHOOP. No not a car that already has problems for me. They showed me a new Aveo - it was pretty nice. I got excited about a new car. They took my credit and made me wait and wait and wait! They told me I could buy it and then a week later I got a call and they told me I needed $1000 for down payment to keep the car. I took it back and they were total jerks. I would not tell my worst enemies to go there. More

This is anything but a business of character. They tried to give me 2k less than the blue book value of my car and they raised the price of the car by a thousand bucks more than they advertised. On top of t to give me 2k less than the blue book value of my car and they raised the price of the car by a thousand bucks more than they advertised. On top of that they didn't apply any of my supplier or company discounts. They refused to honor their "Tom Gill Best Value Guarantee", by matching the price of the EXACT same car that was at Piles for 3 thousand less. The salesman was rude, I attempted to shake his hand when I left and he just walked away. I spoke to THREE sales managers and none of them would return phone calls or explain why they couldn't apply the discounts. I called to speak to Tom Gill and was told that he would contact me back... of course not! It was yet another sales manager (I think they all refer to themselves as "Sales Managers"). On top of it all one of their employees almost hit me while not paying attention while parking a car! Stay as far away from this place as possible. They are lying, decietful and money hungry. I'm scared to think about what would have happened to someone like me that wasn't able to see right through their games. More

Salesman greeted us with a pamphlet and told us that if we bought a car there, all the items on the pamphlet were included with the purchase. When we went for the financing the pamphlet stuff was included we bought a car there, all the items on the pamphlet were included with the purchase. When we went for the financing the pamphlet stuff was included in the price IF you bought an extended warranty. Financing guy, would not take no for an answer when he asked if we wanted the extended warranty. He asked us at least 4 times if we wanted it. We spent 6 hours at this dealer over 2 days and at the end of the 6 hours, we were no closer to signing a deal than when we walked in the door. They like to make you wait. Yes they have a snack bar and a snazzy showroom but their sales staff stink, especially the financing dept. The tried to rip us off, with an inflated price. When they told us the monthly payment of the car, the price of the car divided by 60 months at 0% financing did not equal the payment. The cost of the car was almost $2500 more than it should have been. When we tried to leave, they brought in the managers to try and get us to close the deal. They could not find the keys or the title until we threatened to get the police involved. They try and con you with all the bells, whistles, and glitzy showroom of the dealership. We went to a less glitzy dealer and got exactly what we wanted at a cheaper price. This is a bad place to do business. More

I was in the market for a car. I was not sure about new or used so I was shopping the internet. Tom Gills has the worst website and internet people of all the others. I sent in a number of requests for i or used so I was shopping the internet. Tom Gills has the worst website and internet people of all the others. I sent in a number of requests for information and it took them people days to get back to me. I had already received 4 or 5 responses from other dealers and had 2 appointments to go drive cars before Tom Gills every sent me any information. Then I sent them back an email telling them I had 2 other appointments already and they were mean about it. They tried telling me how great their service was and how everyone else would just be a let down. I had to tell them they had already let me down. I went and bought at another place in town and am real glad I did! I figured that if Gills took 3 days to get back to me when I was buying then the service after I bought would be even worse. More

First off I loooooove when you call the number at this place and the recording says "your not on our time, we are on your time" what a load of crap! I dealt with this clown when trying to buy a car an place and the recording says "your not on our time, we are on your time" what a load of crap! I dealt with this clown when trying to buy a car and this guy pissed around, talked to other people, was even selling cars to other people while i waited for him. Almost all of the staff at this place blows you off if you have a question that has any technical value and really aren't interested in talking to you unless they are going to make money. Steve's quote of "ill be back in 1 minute" turned into 45 continued by another "i'll just be a minute" then another 40 minutes rolled by. I wasted several hours of my life in this joke of a dealership and I will NEVER attempt to buy from this place again. I work for a really big company and believe me, I am spreading the word to all of them about this palace of morons. I really really loved the tom gill commercial stating "buy american" It is a very powerful message that did seem to come a bit late, but at least someone is stepping up to the plate to actually say what we should have been doing many many years ago. Bottom line is tom gills business of characters really sucks as far as customer service, I feel sorry for anyone who doesn't see this sites reviews before going to this place. also, the fat guy in the corner is a streaming pile as well More

My name is Ted and I have attempted to do business with this company more than once. They are not a business of character. They will lie to you at every turn. The free tires thing is a lie, the price-ma this company more than once. They are not a business of character. They will lie to you at every turn. The free tires thing is a lie, the price-match is a lie, and they act like you should be thanking them for helping you. My son and I went there to look for a car and after about 2 hours we had had enough and then they had to find the keys to my car that took another 20 minutes. It was terrible. Never AGAIN. More

They offer a price match guarantee but the catch is that the other dealer has to offer free car washes and they same dealer warranty that Tom Gill offers or they will not match the price. Unfortunately, ver the other dealer has to offer free car washes and they same dealer warranty that Tom Gill offers or they will not match the price. Unfortunately, very very few dealers are involved in the same warranty program which includes useless things like a personal assistant so price matching is impossible. They try to act above board but they are very slick. More

I went to Gills place for some work on my car and I needed some regular maitenance as well. I got an estimate on the work - HOLY COW! When I asked what they charged for labor by the hour, they gave m needed some regular maitenance as well. I got an estimate on the work - HOLY COW! When I asked what they charged for labor by the hour, they gave me the run around and were difficult to pin down to exact numbers, but when I finally wrestled it out of them it was $115 an hour. That is highway robbery. No wonder they have that giant building, they are ripping off their service customers. I went to Robke's place the labor for the same job $75. Thats $40 an hour less. I saved $120 on labor alone by leaving Gills place. I bought my car from Gill, and they are overcharging me - their own customer? I will never go back there. When I called back to tell them how much I saved, they acted like they had such better mechanics. Don't believe it - all the mechanics are GM mechanics at the dealerships. It surely is not worth $40 more an hour. That's highway robbery! Keep your money in your pocket - stay away from Gills place. He must have a huge payment on that huge building and he is trying to make it on one customer. That won't be me. More

I have to say I wish I had visited this site BEFORE I wasted my time at Tom Gill. I hope that you didn't waste yours before visiting this site, if you did, I am sorry. But I went there to try to buy a wasted my time at Tom Gill. I hope that you didn't waste yours before visiting this site, if you did, I am sorry. But I went there to try to buy a car, and I say try, because I picked out the car I wanted and they kept trying to sell me something else. I have great credit and a good job, but they must have had some bonus on SUV's because that is all they would show me. I left and went to Robke and bought a really nice Aveo - what I wanted in the first place and they treated me great. Don't wast your tim with this character.. More

I tried to buy a car from that place and the salesman kept changing his story too much. After too many versions of his story I asked to see the owner. Mr. Tom Gill. He made me wait over a half hour to kept changing his story too much. After too many versions of his story I asked to see the owner. Mr. Tom Gill. He made me wait over a half hour to speak to him. I think he was hoping I would leave. And when he finally came down from his penthouse office he was a complete jerk. He treated me like I was a piece of trash. He talked to me like I did not understand English. I finally got so mad about his attitude I left. I would never recommend anyone ever go there. I would not sent my worst enemy their - what a den of thieves that is. STAY AWAY! I feel like I barely got out alive they way Tom Gill acted. IF that is a business of character - well trust me it is not! I will never ever go back to that establishment. More