Tom Dolan's Reno Mazda Kia

The only reason I scored this dealership a 1 is because there is not an option for zero. I visited this dealership and decided on a new Mazda after a test drive and lots of research myself. I left all my i there is not an option for zero. I visited this dealership and decided on a new Mazda after a test drive and lots of research myself. I left all my information with the salesman and he said he would call me with a price and find the car in the color I wanted. The next day I heard nothing. The following day I left three messages stating I wanted the car, had the money, and would like to make the purchase. Still no return call. I finally called another salesman and he told me my original salesman was too busy. Too busy doing what? I thought the goal for them was to sell cars. Even after that it was like pulling teeth to get anyone to call me back or spend a few minutes with me on the phone without making me feel like a nuisance. I had filled out an online quote request and initially figured all the calls would be a waste of time. I was very wrong. It seems every other dealership was more than willing to discuss the car. I ended up buying the car in Californa from an incredibly professional and friendly dealership that actually made me feel like they wanted my business. The salesman even called me three times on his day off to let me know the status of the car. On top of all this, they beat Reno's price by $700 and extended the manufacturer warranty to 10 years and 100,000 miles. I cannot explain the frustration with Reno's dealership. I guess they are the only one in town so they figure customer service can suck. How pathetic for someone to walk onto their lot wanting to buy a car and being driven to buy it elsewhere. I just wish I would have read these reviews before I went there and would have known what to expect. I would name the salesmen I worked with, but when customer service is this bad it obviously comes from the top down. From all the continueing negative reviews I guess Tom Dolan doesn't waste his time reading these either. Do yourself a favor and shop elsewhere. More

Did not check out the stated problem was. Did not read the service bulletin that I brought. Did not call w/information about the vehicle. the service bulletin that I brought. Did not call w/information about the vehicle. More

I have been dreading buying a car because of all the bad experiences in the past with high pressured sales people that treat you like you are an idiot. So, I started my search on the internet this time, sea experiences in the past with high pressured sales people that treat you like you are an idiot. So, I started my search on the internet this time, searching for a car that I would really want and giving me the chance to look at many different types of cars. About 3 months ago, after searching the internet, I was contacted by Kymberly Platt. She kept contact periodically to see if I had found anything yet. I let her know that I was interested in the Kia Soul. About a week ago, Lexi Brecke contacted me to follow up and I finally made an appointment to test drive the Kia Soul. She was so nice! She sent me over to Lexus of Reno to meet with Kymberly. Kymberly drove me over to another Dolan dealership to find the car I wanted. we went to Reno Mazda/Kia dealership. She introduced me to Michael Cochran. He took my sister and I on a test drive and I was sold!!! What a fun car to drive! This was the most wonderful car buying experience that I have ever had. I was driving my new car home about an hour later. Michael was GREAT!!! I received the best customer service from my internet contacts all the way over to my salesman! I would recommend this dealership and Michael Cochran, I recommend Kymberly Platt (Lexus of Reno) and Lexi Brecke at Reno Toyota!!! Best experience of my life while buying a car and the good news...I got exactly what I wanted. I can't say enough about this dealership and these 3 people. I was also very happy with the low car payment!! If you want a good car buying experience with excellent off the chart customer service, go see them! You will be glad you did! More

Went in to buy a car, looking to save a dollar by looking at a used car. We were not told by the sales staff that for the same amount of money for a used car we could afford to by a new car. Not at all happy at a used car. We were not told by the sales staff that for the same amount of money for a used car we could afford to by a new car. Not at all happy! More

I was extremely pleased with my car buying experience at Kia, the staff (while persistent) was pleasant and informative. It was cold out, I hadn't eaten all day and so after test driving 3 vehicles, I walk Kia, the staff (while persistent) was pleasant and informative. It was cold out, I hadn't eaten all day and so after test driving 3 vehicles, I walked off the lot while they were running the numbers. Car shopping is stressful as it is but add cold and hunger to the mix..well not a good thing. The staff was understanding (even offered to order food for me while i waited)and smiled even as i was walking away. I assume most people dont come back after they've walked off and I'm not so sure i would have either had I not received a call back from JJ & Erick. I guess persistence does pay off! I went back, bought the car I wanted at the price I wanted thanks to JJ's magic and the persistent & knowledgeable staff at Reno Mazda Kia. Great experience! More

Dan Delgatti was a great salsman and took care of all my needs. Came through with all his promises and came through when he needed to. And J.J. Beaubraind delivered the car and did all our paperwork. Bot needs. Came through with all his promises and came through when he needed to. And J.J. Beaubraind delivered the car and did all our paperwork. Both these guys were very professional and honest. And I would highly recomend these guys and the Dealearship to anyone. I purchased a used 2006 Mustang from them and it is great. More

DO NOT BUY YOUR CAR HERE!!!!! I can put up with a lot but after purchasing my brand new car, I needed a ride to drop off my rental car. I needed to stop for gas before dropping off the car because everyone k after purchasing my brand new car, I needed a ride to drop off my rental car. I needed to stop for gas before dropping off the car because everyone knows you cannot return an empty rental. The sales person had a fit and told me he wouldn't allow me to do that! He then proceeded to be incredibly rude. I regretted buying the car from them the moment I drove off the lot. The sales manager called me to apologize and offered me $100.00 towards an accessory. I NEVER GOT THE PROMISED $100.00. Apparently, the sales manager who offered me the money left and they have no record of it. I called back to ask about looking further into their promise. The man who answered the phone sounded very uneducated and trashy. He was so inconsiderate. He put me on hold and didn't even get the manager as I had requested. DO NOT BUY YOUR CAR HERE!!!!! More

I bought a Kia Soul from this dealer and all I can say is this dealer was excelent. They didnt pressure, and were very friendly. this dealer was excelent. They didnt pressure, and were very friendly. More

Horrible customer service. The finance manager, Bobby Young, makes promises to contact customers and then refuses to respond to or take calls. The salesman, Erick Catu, asks questions but doesn't listen Young, makes promises to contact customers and then refuses to respond to or take calls. The salesman, Erick Catu, asks questions but doesn't listen to the answers and then asks the same questions over and over again. He doesn't understand the financing aspect of the deals and trys to tell the customer otherwise. This facility is the prime example of the sleazy auto salesmen! Stay away!!!! More

Terrible customer service! I do not recommend dealing with this, or any of Tom Dolan's car lots. Paper work was not finalized at the time of my purchase, and still has not been 4 weeks later. The pay-off with this, or any of Tom Dolan's car lots. Paper work was not finalized at the time of my purchase, and still has not been 4 weeks later. The pay-off on my trade-in has yet to be made, and remember it has been over four weeks now! My 30 day plate will be expiring shortly and I have yet to receive the dealers report of sale needed in order for me to register it. So all in all do yourself a favor and go elsewhere. Disgusted used car buyer More