Tom Bush Volkswagen

10-27-2011 John Bush, I bought a 2003 S- Type Jaguar 10-27-2011 John Bush, I bought a 2003 S- Type Jaguar on 8-26-2011 the service I received from the sales man Thaddeus Bruce was outstanding 10-27-2011 John Bush, I bought a 2003 S- Type Jaguar on 8-26-2011 the service I received from the sales man Thaddeus Bruce was outstanding and that was the last bit of good service I’ve received from your company. The issue at hand is I called to make my payment to American Credit Acceptance for $197.11 the lady then tells me my payment is $247.16. The contract I have does not match what they have on file. Had Mike Grant from ACA email me a copy and I in turn sent him a copy of the contract I have. After he reviewed both contracts he noticed the same thing I did the signatures ARE NOT THE SAME. I have talked to Robert Hudson who told me I signed three contracts with your company. Then talked to Craig Flakes who said I signed two Contracts. Mr. Flakes is correct the night I bought the car I signed one contract the next morning when I came back to pick up the car and show proof of insurance, Thaddeus met me and said he had good news they found a way to reduce the payments at that time I gave Mr. Flakes my old contract and signed a new one which is the one I have in hand. I talked to Dan Fagin yesterday and he said he has talked to Mike Grant and they have worked it out, that your company IS GOING TO CUT A CHECK TO AMERICAN CREDIT ACCEPTANCE for the DIFFERRANC IN THE CONTRACTS. He wants me to come in Friday when I get back in town and sign another contract that will have the same terms as the one I have. The three men I have talked to that represent your company have all passed the buck and not taken any responsibility of the issue at hand which is FRAUD! I sent a copy of the contract I have and also a copy of the contract ACA sent me to your finance department and all I’ve been told sorry you feel that way but we did nothing wrong. But Mr. Fagin has made an agreement with the finance company to pay them. In my eyes and soon to be others that is an admission of guilt. If you would like I will send you the same documents I sent to your finance department also will give you other items I have signed so you can see that the signatures are not the same as the one’s your company sent up to American Credit Acceptance on my behalf. Look forward to hearing from you soon. More

Great! Love this place. Don wasn't push, yet informative. He helped me picked out the car I wanted without feeling pressure (and that's one of the reasons I didn't get a Ford or a Chevy). I love the car so f He helped me picked out the car I wanted without feeling pressure (and that's one of the reasons I didn't get a Ford or a Chevy). I love the car so far. More

Joseph was kind and completely a blessing. His selection for me was wonderful and he truly listens yo the customer. Thanks again. I would recommend friends and family to him. for me was wonderful and he truly listens yo the customer. Thanks again. I would recommend friends and family to him. More

This is our second vehicle we have purchased from Tom Bush Volkswagon and from Joseph Mclemore. My husand and I think he is an awesome salesman and the staff at Tom Bush is great also. I will continue to Bush Volkswagon and from Joseph Mclemore. My husand and I think he is an awesome salesman and the staff at Tom Bush is great also. I will continue to recommend Joseph and your dealership to everyone we know. I can honestly say I would buy another vehicle from you. I love my Volkswagon:)You have a great team of people and the customer service is out of this world. Thank you again to Joseph for another great experience. More

Very comfortable and HONEST! Don made buying a car easy, also was extremely knowledgeable on ALL VWs(not just new, but older models too). This is the second time I've bought a new car and couldn't be happie also was extremely knowledgeable on ALL VWs(not just new, but older models too). This is the second time I've bought a new car and couldn't be happier. I am recommending him to everyone that is interested in buying a car. More

I brought in my veichle for oil change service and right after started to hear a noise call the service back and left messages no one returned my call until I called again two days later, brought in my veic after started to hear a noise call the service back and left messages no one returned my call until I called again two days later, brought in my veichle again it took over three hours to diagnose the problem, left the veichle because they were going to try to see if the issue was covered under warranty I was suppose to get a call back the next day well never received that call on Friday, then Monday I called and was told that it was a transfer case. I decided to pick up my veichle and not allow them to touch it anymore obviously they have loudsy mechanics and horrible customer care. I have been coming to this dealer ship for service for many years with Because of their lack of customer care I will no longer purchase a german made veichle since this is my only option in jacksonville to take it for service. More

Tom Bush Mazda is the only place I will buy a car. This was my fourth car I have purchased from them. Robert Hudson, Richard Turpin Craig in finance along with other staff members took excellent care of u was my fourth car I have purchased from them. Robert Hudson, Richard Turpin Craig in finance along with other staff members took excellent care of us. More

Fast friendly and easy. That is how i descibe my service with anthony. He was awesome and very knowledgeable. The only holdup was waiting for all the financing to go through but overall excellent service. with anthony. He was awesome and very knowledgeable. The only holdup was waiting for all the financing to go through but overall excellent service. We diffently will be buying from tom bush again. Thanks for everything. More

Actually I want to thank the tom bush crew for being so helpful and kind to me. They meet my expectation and made me very comfortable. When my family comes to relocate I will make sure they go to Mazda dea helpful and kind to me. They meet my expectation and made me very comfortable. When my family comes to relocate I will make sure they go to Mazda dealership first. I will always recommend them. Thank you guys for the wonderful job. More

WE RECENTLY HAD A BAD EXPERIENCE AT ANOTHER DEALERSHIP. ROGER PAGE TREATED US VERY WELL AND WAS ABLE TO FIND US A CAR THAT WE ARE HAPPY WITH. GREAT SELECTION OF USED VEHICLES TO LOOK AT. ROGER PAGE TREATED US VERY WELL AND WAS ABLE TO FIND US A CAR THAT WE ARE HAPPY WITH. GREAT SELECTION OF USED VEHICLES TO LOOK AT. More