Tom Bush BMW of Orange Park

Clem was the absolute worst with customer service, communication, and just telling the truth. I informed him that I was avoiding bring it here because of the reviews. And he lived up to every bad one. communication, and just telling the truth. I informed him that I was avoiding bring it here because of the reviews. And he lived up to every bad one. Told me on 2 separate occasions my car would be ready the next day. Had car for 2 weeks and he called me once, and I had to call every other time after he said he’ll call me in the morning. It got so bad I asked to talk to his manager James, I explained hey the communication is bad he told me my car would be ready and then it wasn’t. James told me he would take over all communication. He told me I’ll give you a call on Friday or Monday with an update. Needless to say I called him Tuesday afternoon and asked them to release my vehicle. I then spoke to the GM, told him what was going on. He could’ve cared less. Caught him in 2 lies, told him I was coming after work, I get there just for them to tell me he instructed them to take the new parts off. I guess you have to be grimey to work there. Car there for 3 weeks I made to surprise visits and not once was my car even in the shop being worked on. Go to Mercedes down the street. They can do the same thing with much better customer service! More

The service received was excellent. No sales pressure at all I purchased two 2024 BMW X3 and the X5 our salesperson was Tony Hojeiibone who was great. Also Don ? could not remember his No sales pressure at all I purchased two 2024 BMW X3 and the X5 our salesperson was Tony Hojeiibone who was great. Also Don ? could not remember his last name was very helpful in setting up the BMW apps on our phone. Thanks for your wonderful service. James Gamble More

They took care of my flat with courtesy and care. I appreciated being treated so special even though I was from out of town. I appreciated being treated so special even though I was from out of town. More

Clem is the best Service Manager I have ever had! Don’t want to deal with anyone but him!! Don’t want to deal with anyone but him!! More

Between James Latham and Mike Salazar I had a very successful resolution to a difficult situation with my 128i. Tom Bush has been my go to since I purchased the car and I will not take it anywhere el successful resolution to a difficult situation with my 128i. Tom Bush has been my go to since I purchased the car and I will not take it anywhere else for service. Superb mechanics, and outstanding performance from the front office of the service department. Well done. More

A positive rating may be easy to write or give just to get it done with. However, We bought two cars recently and I can compare the experience and I have to say that there are no words to express our sati get it done with. However, We bought two cars recently and I can compare the experience and I have to say that there are no words to express our satisfaction with Tom Bush. Stephanie was AMAZING! She was open, transparent, not invasive, a real pro and just…human. She did not behave as a salesperson, in a good way. We were treated so good and the buying process was so smooth and stress-free. Loved this place. More

Professional, clean place, opened on time, good snacks, courteous personnel, they ordered a lift for me, good experience courteous personnel, they ordered a lift for me, good experience More

I bought my wife a new ride last night. I have to tell you, this was one of the easiest, best experiences I have had. They honored my family military discount, they took money off the stick I have to tell you, this was one of the easiest, best experiences I have had. They honored my family military discount, they took money off the sticker and made it so easy. I have to give credit to Douglas Young who did all of this. I am telling you, he is one of the most amazing people I have ever met. A military vet that will fight to get you the best price possible. A wonderful experience. My wife and I than all the people at Tom Bush OP. Good job! More

I enjoy the personal, prompt, and, transparent service I receive. It’s what keeps me coming back. Thank you! receive. It’s what keeps me coming back. Thank you! More

Clem was a consumate professional and went above and beyond to assist me! I thoroughly enjoyed working with him! beyond to assist me! I thoroughly enjoyed working with him! More