Tom Bell Chevrolet

My experience Great customer service helpful and always smiling and understanding great updates on my car while being serviced will make sure to check for reca Great customer service helpful and always smiling and understanding great updates on my car while being serviced will make sure to check for recalls and reasonable prices More

Service department lacks customer service. This was the second time I've been to Tom Bell and both were bad experiences. I dropped my car off at my appointment time 1130 am. I called at 2pm to This was the second time I've been to Tom Bell and both were bad experiences. I dropped my car off at my appointment time 1130 am. I called at 2pm to see the progress of my car and no one answered my calls in the service department. I called 4 times. After not hearing from them at 230pm I walked about 2 miles to the dealership to see about my car. The service desk asked if anyone had called me about my car and I said no. All they could say back was sorry about that. After not getting any kind if report about my car for 3.5hrs. More

Leased a 2018 Malibu LS We leased a 2018 Malibu LS and the entire process was very professional. Larry Stafford went above and beyond to ensure that we satisfied with the car We leased a 2018 Malibu LS and the entire process was very professional. Larry Stafford went above and beyond to ensure that we satisfied with the car and we made aware of all of our purchasing options. We will be back for future purchases. More

Service As I am waiting for my car to be serviced, I wanted to complement the outstanding service I received so far. Upon arriving I was greeted immediately As I am waiting for my car to be serviced, I wanted to complement the outstanding service I received so far. Upon arriving I was greeted immediately by a young gal where she directed me to my service advisor Alex. I was about 10 minutes early and Alex was on the phone. The gal came back and apologized for the wait, it wasn’t even more than 2 minutes though, and said he’ll be with me as soon as he gets off the phone. Alex helped me right away and gave me some recommendations as to what my car needed as he checked up my service history. I appreciate that. He even wrote down what was needed and crossed out what wasn’t needed on the printout. I am one who does small repairs/services aeach time, not all at once with a package so it was nice to know what was needed. Alex was professional and I appreciate him making small talk, not just getting me in and out as fast as possible. He took the time and was genuine. Misael, another advisor, was also present, and took the time to greet me and shook my hand. It’s nice to know that they remember you and they take the time to acknowledge you. Salomon who works at parts is always helpful as well. These are the employees that always bring outstanding customer service and makes me want to spend my money here, rather than the other Chevy dealership that is closer to my home. More

Truck teasted I was told for $65 they could run a test and tell me why my gas gauge was working. After waiting two hours they told me they needed to run additional I was told for $65 they could run a test and tell me why my gas gauge was working. After waiting two hours they told me they needed to run additional test that would cost $200 more. I research on line and find out this is a common problem for my Chevy s10. It said there could only be a couple different things. Don't you think you being a Chevy dealership you work on these problems all the time. Feel like I got nothing for my $65 test. Won't be back anytime soon!!!!!! More

hot head need to retract review Good morning on Dec 8th i wrote a review which i believed to be true (alarm Scam) however i DID NOT call the dealership to give them a chance to re Good morning on Dec 8th i wrote a review which i believed to be true (alarm Scam) however i DID NOT call the dealership to give them a chance to rectify my complaint having said that After i tore them apart on this site I called to talk to a Manager the manager listened to my complaint and said give me 10 minutes to fix the problem i thought sure and in 8 minutes my problem was fixed moral to the story before you access the web give them the chance to fix the problem More

SERVICE PROFESSIONAL FRIENDLY SERVICE. IT WAS BUSY. ..YET MY APPOINTMENT WAS MET RIGHT ON TIME AND MY CAR WAS DX QUICKLY. CLEAN WAITING ROOM AND CURBSIDE PROFESSIONAL FRIENDLY SERVICE. IT WAS BUSY. ..YET MY APPOINTMENT WAS MET RIGHT ON TIME AND MY CAR WAS DX QUICKLY. CLEAN WAITING ROOM AND CURBSIDE COFFEE. More

Very good experience The staff at Tom Bell Chevrolet was great to deal with. This is are second Tahoe we have purchased there and have to say the staff is great. Thank you The staff at Tom Bell Chevrolet was great to deal with. This is are second Tahoe we have purchased there and have to say the staff is great. Thank you. John More

Friendliness I live close by another Chevrolet Dealer. But because of the excellent customer service I receive at Tom Bell I drive the extra miles. I purchased I live close by another Chevrolet Dealer. But because of the excellent customer service I receive at Tom Bell I drive the extra miles. I purchased my 2015 Traverse from Tom Bell because of their customer service. More

Jose's review Misa was great, very customer service oriented! I can tell he takes pride in what he does, enjoys it. Janet the customer service person could have be Misa was great, very customer service oriented! I can tell he takes pride in what he does, enjoys it. Janet the customer service person could have been a little more friendlier. It seems like customer service is not her thing. She quoted me a different price than what Misa gave me. 10 dollars is a huge difference when it come to an oil change. It's a very good possibility you will lose customers for a 10 dollar difference va. Your competition. Also to charge 170 dollars for a back tow alignment is a little outrageous. You might consider lowering the price, considering every other place is a lot lower. Once Misa is great he is a keeper. More