Todd Wenzel Buick GMC of Westland

Due to an accident earlier this month I needed to replace my car on short notice. With only a few days to remaining on year-end deals a sense of urgency was important. Chevy/Ford/Dodge and GMC were in the my car on short notice. With only a few days to remaining on year-end deals a sense of urgency was important. Chevy/Ford/Dodge and GMC were in the consideration pool. Given that I purchase and hold for years rather than lease, so I was somewhat inflexible with options that had to be included in the package. Add to all this that I am detail oriented with factory specs and performance and ask detailed questions of the sales staff, you can see who ever sold the car was going to earn their sale. I visited all the above mentioned dealerships and test drove each vehicle. Ultimately Randy Cecil of Red Holman sold me a GMC Sierra. There were several actions on Randy’s part that made me confident this was the right decision. Product knowledge - First Randy was completely familiar with the details of the cars he sold, this involved understanding specs like tow ratings, option packages, and trade offs in one package over another. Randy was patient in answering questions, even those asked a second time and questions that seemed trivial. Randy went above and beyond finding the right vehicle. Though there were a few 2011 models on Red Holman’s lot, none fit exactly what I was seeking. Rather than try to sell me one of these Randy completed an exhaustive search for exactly what I was looking for. This required contacting multiple dealerships asking for their help, finally finding one over 2hrs away. When it came to financing Randy applied the same care, taking the initiative to provide analysis on the most cost effective choice between a 6yr 0 interest loan or taking the factory rebate and finding an outside loan. When comparing Randy’s professional behavior to the other 3 dealers/sales people we encountered in our search, the difference was night and day. Randy was clearly set on getting us the truck we wanted rather just selling a truck. He knew more about competitive vehicles than a few other sales professionals selling their own vehicles. Randy seemed to get the fact this was a difficult decision and was patient throughout the process. One of the first questions I asked each sales professional was how long they had been selling their respective brands and working for that dealership. Randy’s answer shocked me – over 30yrs. It is easy to see why he has lasted so long More

Over the past 10 years my family has leased five Pontiac or GMC vehicles, but not one of these was from Red Holman even though they are less than two miles from our home. My wife and I have gladly driven 3 or GMC vehicles, but not one of these was from Red Holman even though they are less than two miles from our home. My wife and I have gladly driven 30 to 50 minutes out of our way to Rinke and Bob Jeanotte in order to avoid the generally uncooperative and disinterested sales staff at Red Holman. Worse yet, the sales staff is actually better than the service department. On a few emergency occasions we have had to bring our vehicles to Red Holman because they are so close. On each occasion we have eventually had to resolve the problem with another service crew, either for repeated failed attempts to repair a specific problem or because they were significantly more expensive than a second opinion. Warranty issues are the worst as they have even gone so far as to call other dealers and accuse us of giving misleading warranty claims information. Having been a mechanic for 13 years, I know what good service is and it is not what one receives at Red Holman. More

Bar-none, Red Holman has the best sales department that I've ever experienced in any Pontiac dealership. I walked into the showroom in January of 1998 because I was interested in the brand new Ram Air Tra I've ever experienced in any Pontiac dealership. I walked into the showroom in January of 1998 because I was interested in the brand new Ram Air Trans Am. I was a young guy just finishing high school, and I had been turned away by other dealers who all assumed I was an irresponsible kid based on my age. But at Red Holman I met Damon Sewell, who is in my estimation the world's greatest car salesperson. And since then, my family has purchased over half a dozen Pontiacs from Mr. Sewell at Red Holman Pontiac.<br><br>The entire sales staff at Red Holman is very friendly and personable, always get back to you quickly, are willing to answer any questions you may have, and -- perhaps best of all -- they know their stuff. You won't be told any wacky lies or half-truths here, unlike at some other dealers where they'll say anything to get you to buy. My dad and I both factory ordered new Trans Ams in 1998, and we were constantly kept informed of where our orders were in the build queue, when they'd be showing up, even letting us know about stuff like worker strikes that were affecting production. I never felt like I had to press the folks at Holman to do their jobs, or to extract information from them. They always gave me everything I needed to know, mostly without my even asking.<br><br>If you're looking for a Pontiac (or a Toyota or GMC, for that matter, since this dealership sells them as well), I'd highly recommend Red Holman be the first place you stop. Ask for Damon Sewell; he's a great guy. More