Todd Wenzel Buick GMC of Westland

Incredibly poor customer service I scheduled an appointment for an oil change. I was ignored, treated poorly and overall had a very negative experience. I guess this dealership doesn' I scheduled an appointment for an oil change. I was ignored, treated poorly and overall had a very negative experience. I guess this dealership doesn't respect it's customers, particularly women. I do not intent to ever return. More

Rude staff The change is horrible some of the staff is still the same the new staff is rude and very unprofessional I won't be back its like going to buy Nike sh The change is horrible some of the staff is still the same the new staff is rude and very unprofessional I won't be back its like going to buy Nike shoes at Walmart just not a good idea it took 30 minutes just to talk to a salesmen who was rude and took a cell phone call in the middle of talking with me so I left More

No call back So I called used cars and asked about they're we finance anyone, and the sales person was very short! He took my info and said let me see what I can So I called used cars and asked about they're we finance anyone, and the sales person was very short! He took my info and said let me see what I can do. Well after not hearing from him for days. I called and again he was short and said I'm still working on it. As to this day, no call back so I gave up. More

judy in used cars will gladly lie to make a sale I bought a used truck from judy, a 2500 hd She sold me a warranty to use it for my job, landscaping. It did not cover snow plowing.she assured me it I bought a used truck from judy, a 2500 hd She sold me a warranty to use it for my job, landscaping. It did not cover snow plowing.she assured me it does, told me she called them, and were all set. Famous last words of Judy. I pd $800 for nothing, now she won't call me back. She is nasty after she is done with you. I'll never go back, I buy a lot of trucks, she lost me. More

Don't bring your car to this dealership for repairs!!! Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hund Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hundreds more because this shop and dealer has no service vehicle available to loan out because of their delays. They also said that is there policy to not go above and beyond for their customers. I think this is completely ridiculous and will next do business with this dealer again in my life. More

Do not care of customers I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the ass I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the assumption they will care a bit more. But, did not get a good feeling they care to their customer. (1) I left my car from morning and they called mw in the evening that the car is not done and learned next day that they even did not started, (2) they carched for a diagnsis without asking me, except please quickly sign etc. Complained to the service manager and artificially I understand he was sorry, but did not offer any refund etx. Will not go again! More

Just so everyone knows that I went in for an oil change today 2/28/14, I know they were busy and it took 1 1/2hrs to complete which made me in a big hurry to get back to work. When I got in my truck there today 2/28/14, I know they were busy and it took 1 1/2hrs to complete which made me in a big hurry to get back to work. When I got in my truck there was grease all over the rail and carpet (where you enter the truck) from the techs boots. I don't know about the techs vehicle(s) but this is a $40,000 truck and I don't like grease on it that I have to now clean up! Other dealers will put paper on the floor and cover the seats, and when you get it back they will run it through the car wash, not this place! More

As with another persons review, I too live about 3 miles from the dealership, but I went 20 miles away to purchase a vehicle because of the sales people. I went to Bob Jenette GMC. The sales team we incomp from the dealership, but I went 20 miles away to purchase a vehicle because of the sales people. I went to Bob Jenette GMC. The sales team we incompetent to say the least. I have had my GMC Terrain into the Red Holman 4 times in two months for a transmission problem (only a year and a half old), and in each of the four times of attempting to fix the hard shifting, they have failed each time. The truck needs to go back for a 5th time now within 2 months and getting the run around from service. More

Due to an accident earlier this month I needed to replace my car on short notice. With only a few days to remaining on year-end deals a sense of urgency was important. Chevy/Ford/Dodge and GMC were in the my car on short notice. With only a few days to remaining on year-end deals a sense of urgency was important. Chevy/Ford/Dodge and GMC were in the consideration pool. Given that I purchase and hold for years rather than lease, so I was somewhat inflexible with options that had to be included in the package. Add to all this that I am detail oriented with factory specs and performance and ask detailed questions of the sales staff, you can see who ever sold the car was going to earn their sale. I visited all the above mentioned dealerships and test drove each vehicle. Ultimately Randy Cecil of Red Holman sold me a GMC Sierra. There were several actions on Randy’s part that made me confident this was the right decision. Product knowledge - First Randy was completely familiar with the details of the cars he sold, this involved understanding specs like tow ratings, option packages, and trade offs in one package over another. Randy was patient in answering questions, even those asked a second time and questions that seemed trivial. Randy went above and beyond finding the right vehicle. Though there were a few 2011 models on Red Holman’s lot, none fit exactly what I was seeking. Rather than try to sell me one of these Randy completed an exhaustive search for exactly what I was looking for. This required contacting multiple dealerships asking for their help, finally finding one over 2hrs away. When it came to financing Randy applied the same care, taking the initiative to provide analysis on the most cost effective choice between a 6yr 0 interest loan or taking the factory rebate and finding an outside loan. When comparing Randy’s professional behavior to the other 3 dealers/sales people we encountered in our search, the difference was night and day. Randy was clearly set on getting us the truck we wanted rather just selling a truck. He knew more about competitive vehicles than a few other sales professionals selling their own vehicles. Randy seemed to get the fact this was a difficult decision and was patient throughout the process. One of the first questions I asked each sales professional was how long they had been selling their respective brands and working for that dealership. Randy’s answer shocked me – over 30yrs. It is easy to see why he has lasted so long More